This is so far from the truth. We had discussed repairs to the vehicle a couple weeks ahead of time. Brandon metioned he was going to take it elsewhere for exhaust work. We mentioned we could also fix the exhaust and most likely be cheaper. We also told him, however that we do not do custom exhaust nor do we do loud "flowmaster" type exhaust. He brought the truck in, I called with an estimate for all repairs, including the muffler. He approved all the repairs, we finished the truck and then called him to let him know it was done. This is when he then asked what did the muffler sound like? I answered it's nice and quiet, like it should be. That's when his girlfriend shouts in the back ground shouts "I didn't want it to be quiet" and Brandon then changes his mind (because she apparently makes the decisions) and said he didn't want the muffler that he had already told us to do. Of course now it's on the truck and I can't send it back. We did take it off the truck and didn't charge him for the muffler. Obviously with 99% of my reviews being positive, one can see this was a miscommunication problem with Brandon and his girlfriend.