Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

348 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


TS
Tiffany S.
Virginia
Honda Pilot
Verified
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05/15/2017 Category: Service
Tiffany said she is very loyal to this business. They are honest and she has always received exceptional service from them. She recommends them all the time. She is very happy and they always look out for her.
This review was collected via phone interview by Customer Research Inc.

PC
Patrick C.
Mechanicsville, VA
Toyota RAV4
Verified
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05/11/2017
Great Service
Mike and the team at S&M Auto have always done right by me. Great customer service and excellent work.

MM
Mike M.
Mechanicsville, VA
Verified
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05/09/2017 Category: Service
Mike said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

JG
Jennifer G.
Aylett, VA
Jeep Wrangler
Verified
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05/06/2017
Friendly staff
Very honest, polite, friendly service. Quickly had my jeep in and put for service so I could return to work.

RH
Rusty H.
Mechanicsville, VA
GMC Envoy XL
Verified
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05/06/2017 Category: Service
Rusty said his son knows the owner. It was good.
This review was collected via phone interview by Customer Research Inc.

IM
Ian M.
Mechanicsville, VA
Lexus RX 300
Verified
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05/05/2017
Quality Service and reliable advice.
I always get professional service, quality workmanship, and reliable advice concerning any other recommended maintenance issues.

JM
Jeff M.
Sandston, VA
Verified
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05/05/2017 Category: Service
Jeff said they were courteous and fast. They met all of his expectations.
This review was collected via phone interview by Customer Research Inc.

RG
Rob G.
Virginia
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2017 Category: Service
Rob said this business is honest and they do good work.
This review was collected via phone interview by Customer Research Inc.

CP
Coleman P.
Mechanicsville, VA
GMC Canyon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2017
Truck repair
The people

ND
Nakia D.
Virginia
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2017 Category: Service
Nakia said this business is always professional. They take the time to explain what is going on with her vehicle. They do the best work out of any business she has ever visited.
This review was collected via phone interview by Customer Research Inc.

JJ
Joyce J.
Virginia
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2017 Category: Service
Joyce said she had an inspection done and they did a good job. It was fine. However, the air conditioner is not working properly. She is planning to come back for resolution. She really wants the air conditioner to work properly.
This review was collected via phone interview by Customer Research Inc.

GR
Glenn R.
Richmond, VA
Nissan 350Z
Verified
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05/01/2017
350 Z service review
Mike and his skilled service technicians has always provided me outstanding and courteous customerservice. I trust that they give a fair price and stand by their work.

TH
Terry H.
Mechanicsville, VA
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2017 Category: Service
Terry said everything was done as he wanted.
This review was collected via phone interview by Customer Research Inc.

BH
Beth H.
Mechanicsville, VA
Volkswagen Jetta
Verified
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04/27/2017
EXCELLENT SERVICE!
I am so glad to have found these guys! They always make you feel appreciated and provide the best service ever! I have recommended them to many people who are looking for a "good mechanic". I wouldn't go to anybody else....so that says it all :}

MO
Mark O.
Mechanicsville, VA
Toyota Tundra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2017
Knowledge
Staff demonstrates exceptional service.

GC
Gary C.
Mechanicsville, VA
Chevrolet Silverado Classic
Verified
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04/25/2017 Category: Service
Gary said the quick service provided by this business was good.
This review was collected via phone interview by Customer Research Inc.

EL
Edward L.
Richmond, VA
Toyota Avalon
Verified
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04/22/2017
Great service, knowledgeable staff, awesome customer service!
I was referred to S&M Auto by another shop. On my initial visit, making my appointment for service was a breeze! The day of my vehicle service, everything was effortless! The staff went above and beyond to take care my needs and concerns! Thanks so much! I look forward to your services in the future!

LG
Luke G.
Mechanicsville, VA
Kia Spectra
Verified
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04/18/2017 Category: Service
Luke said he got to the business at 4:50 p.m. after a long drive. He was told they would be open until 5:00 p.m. but he found it closed.
This review was collected via phone interview by Customer Research Inc.

EK
Eric K.
Glen Allen, VA
Honda Odyssey
Verified
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04/17/2017
Great customer service
Mike and that guys do a great job of making you feel comfortable with everything regarding your visit

CW
Carrie W.
Ford Pickup
Verified
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04/16/2017
Excellent Servixe
Nic and the S&M Auto Service team were professional and provided great service.