Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

390 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


JG
Jay G.
Mechanicsville, VA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2017 Category: Service
Jay said this business took care of him. They inspected his vehicle and gave it back to him in a prompt manner.
This review was collected via phone interview by Customer Research Inc.

CW
Chris W.
Manquin, VA
Toyota FJ Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2017 Category: Service
Chris said he had no issues.
This review was collected via phone interview by Customer Research Inc.

JK
Jordan K.
Aylett, VA
Mitsubishi Eclipse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017 Category: Service
Jordan said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

AM
Adair M.
Mechanicsville, VA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2017 Category: Service
Adair said the staff was very quick, professional and friendly. It has always been excellent work on all three of her vehicles.
This review was collected via phone interview by Customer Research Inc.

WP
Wendy P.
Mechanicsville, VA
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2017 Category: Service
Wendy said the staff is always prompt, very polite and courteous. They do not try and up sell anything.
This review was collected via phone interview by Customer Research Inc.

RM
Rusty M.
Mechanicsville, VA
Toyota Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2017
Toyota Pickup
they do great work ! diagnosed the problem and performed the repair in a timely fashion at a very reasonable cost. highest recommend !! great guys to deal with. I keep coming back.....

RM
Richie M.
Virginia
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2017 Category: Service
Richie said he always receives good service. The prices are reasonable.
This review was collected via phone interview by Customer Research Inc.

KS
Keith S.
Chester, VA
Ford Excursion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2017 Category: Service
Keith said it was a great service visit and they were fast.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
Walkerton, VA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2017
great communication
Called quickly about repair and kept me updated on parts. Called when car was ready.

CG
Cherilyn G.
Mechanicsville, VA
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2017
Awesome Customer Service
I highly recommend S&M Auto Service to anyone wanting honest and reliable car service with fantastic customer service.

JW
Jerry W.
Mechanicsville, VA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2017
Prompt and courteous service everytime!
We found a Jewel when we found S & M Auto. We highly recommend Mike and staff to all our friends for their excellent service and fair pricing.

JF
Joyce F.
Virginia
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2017 Category: Service
Joyce said even though this business charges outrageous prices, his experience with them has been good. They work with their customers and make sure to explain things. The staff are professional and polite. They're a great bunch of people to work with.
This review was collected via phone interview by Customer Research Inc.

JS
Jean S.
Mechanicsville, VA
Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2017
Outstanding Customer Service
I have been at S&M twice to get both of my vehicles inspected and was greeted in a very courteous manner. The service was performed very professionally and I would recommend their service to others.

MH
Marie H.
Mechanicsville, VA
Volkswagen Routan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2017 Category: Service
Marie said this business was speedy, efficient and accommodating. They provided good service.
This review was collected via phone interview by Customer Research Inc.

CW
Christian W.
Mechanicsville, VA
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2017 Category: Service
Christian said he was pleased with the good service.
This review was collected via phone interview by Customer Research Inc.

PA
Phillip A.
Mechanicsville, VA
Mercury Milan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/14/2017 Category: Service
Phillip said the problem that he took his vehicle into this business for was not resolved. They took care of something else so he had to take it back in.
This review was collected via phone interview by Customer Research Inc.

EK
Eric K.
Glen Allen, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2017
Most fair advice on services needed
Best service in town as I have never ever felt comfortable taking my car in until I've been coming to Iuke and crew here for last five years

JT
Jimbo T.
Mechanicsville, VA
HUMMER H3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2017 Category: Service
Jimbo said this business was great.
This review was collected via phone interview by Customer Research Inc.

HP
HT P.
Mechanicsville, VA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2017
Change that oil
Oil & filter changed, well done

LB
Lisa B.
Richmond, VA
Honda Odyssey
Verified Customer
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07/03/2017
Honest mechanics
I've been going to S&M Auto for auto repair for years. They are always honest about what repairs need to be done. I had an experience when I went elsewhere for an oil change. I was told I needed repairs and was provided an estimate for over $700. I took it to S&M for a second opinion and was informed that I did not need the repairs suggested. The mechanic at S&M would not bad mouth the first mechanic either. He simply assured me I didn't need the repairs suggested. When I take my car for anything, the price is always reasonable. If they think I may need repairs in the future, they always let me know what will eventually need fixing and give me an estimate (I drive a 2003, so repairs are to be expected at this point). If you're looking for a reliable, honest, reasonably priced mechanics that do great work, S&M is your place.