Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

301 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


SH
Shantae H.
Virginia
Honda Pilot
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
Shantae said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

AJ
Adante J.
Honda Accord
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2017
Customer care, quality service, and trust.
I like the customer care, the quality of service and the trust. I would continue to use their services and recommend to others. I am truly thankful for their service.

KE
Kari E.
Chester, VA
GMC Sierra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2017
Best service
Always

JH
John H.
Montross, VA
Honda Civic
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2017
Fixed right every time!
The crew at S&M not only get me back on the road, but keep me there. I drive 60,000 miles a year. Keeping the car on the road is a must. Mike, Bobby and everyone else at S&M make sure that I have no down time and that I spend my car repair dollars wisely. Thanks again!

CH
Chuck H.
Richmond, VA
Chrysler Pacifica
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2017 Category: Service
Chuck said they did a pretty quick job, but they're a bit pricey. He got it back on the same day and they did a good job.
This review was collected via phone interview by Customer Research Inc.

JS
Jeremy S.
Virginia
Nissan Xterra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2017 Category: Service
Jeremy said this business is very accommodating and quick. He said he will be back to this business for service.
This review was collected via phone interview by Customer Research Inc.

JB
Janette B.
Mechanicsville, VA
Ford F-150
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2017 Category: Service
Janette said they were nice and helpful. They did a good job.
This review was collected via phone interview by Customer Research Inc.

TG
Tim G.
Mechanicsville, VA
Toyota Tacoma
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2017
Great service
Nice comfortable waiting room and great service. Thanks guys.

TH
Torey H.
Mechanicsville, VA
Honda Civic
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2017
Very Fast service
Service was great and employees were professional and friendly

TM
Tony M.
Chesterfield, VA
Cadillac XLR
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2017
2006 CADILLAC XLR-V BLACK RAVEN
THEY GUYS HAVE REPAIRED THE WINGS AND THE CAR FLIES AGAIN

EK
Eric K.
Glen Allen, VA
Toyota Camry
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2017
Tire change
Mike and team provide the best experience ever. They make you feel so comfortable and give honest feedback about what is needed and don't pressure you to anything that can be done at a later date.
Highly recommend them to everyone

PK
Phillip K.
Mechanicsville, VA
Toyota Camry
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2017
The caring customer service
I've been coming to S&M for the last 4 years or so. I've always had a great experience with them. I do most of my car repairs and maintenance myself, but bring my vehicles to them for things I can't do at home. I trust their judgement and their service recommendations. They're great in the customer service them provide.

MN
Melvin N.
Mechanicsville, VA
Chevrolet Silverado
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2017
2009 Chevy Silverado
You do what needs to be done at a reasonable rate and in a timely manner. Thanks

MH
Mike H.
Virginia
Mercury Sable
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2017 Category: Service
Mike said they were very friendly, nice, pleasant, and efficient. They did what he wanted them to do. The mechanic he normally uses recommended this business. He enjoyed working with them.
This review was collected via phone interview by Customer Research Inc.

TM
Tony M.
Chesterfield, VA
Pontiac Bonneville
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2017
STATE INSPECT
MIKE AND THE MECHANICS...THEY ROCK AND ROLL...GREAT TEAM

TD
Trevor D.
Nissan Altima
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2017
Mechanical work
I come here for one reason and one reason only. They do great work! Consistency is S&M's trade mark.

HP
HT P.
Mechanicsville, VA
Subaru Forester
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2017
Not quite ready
Car was still on the lift when we came to get it.

KJ
Kellen J.
Virginia
Subaru Impreza
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2017 Category: Service
Kellen said she has been going there for three years and she knows they will always do a good job.
This review was collected via phone interview by Customer Research Inc.

CP
Carolyn P.
Virginia
Acura TL
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2017 Category: Service
Carolyn said the business treated her well and she has always been very satisfied with their work.
This review was collected via phone interview by Customer Research Inc.

FG
Felica G.
Richmond, VA
BMW 328xi
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2017 Category: Service
Felica said the business provides good service.
This review was collected via phone interview by Customer Research Inc.