Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

302 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


FG
Felica G.
Richmond, VA
BMW 328xi
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2017 Category: Service
Felica said the business provides good service.
This review was collected via phone interview by Customer Research Inc.

BB
Byron B.
Virginia
Cadillac SRX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2017 Category: Service
Byron said he has been doing business with this facility for 3 years and they've been great.
This review was collected via phone interview by Customer Research Inc.

DB
Devin B.
Mechanicsville, VA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2017 Category: Service
Devin said they are nice people.
This review was collected via phone interview by Customer Research Inc.

TD
Trevor D.
Virginia
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2017 Category: Service
Trevor said they really do an excellent job. He highly recommends this business.
This review was collected via phone interview by Customer Research Inc.

GH
Garland H.
Mechanicsville, VA
GMC Sierra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2017
Great service
Most always able to get me in for service same day. Friendly staff.

BT
Brandon T.
Mechanicsville, VA
Cadillac Escalade ESV
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2017 Category: Service
Brandon said they are friendly and fast.
This review was collected via phone interview by Customer Research Inc.

TL
Trey L.
Mechanicsville, VA
Chevrolet Silverado
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2017 Category: Service
Trey said he liked the business because they provided good service.
This review was collected via phone interview by Customer Research Inc.

DG
Donald G.
Virginia
Chevrolet Cobalt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2017 Category: Service
Donald said this business was good and they treated him right.
This review was collected via phone interview by Customer Research Inc.

RH
Rusty H.
Mechanicsville, VA
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2017 Category: Service
Spoke with Sarah. She said the service was quick and efficient. She got right in and out.
This review was collected via phone interview by Customer Research Inc.

HB
Hanna B.
Mechanicsville, VA
Honda Fit
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2017 Category: Service
Hanna said this business fixed the problem with her vehicle and it was not outrageously expensive.
This review was collected via phone interview by Customer Research Inc.

ST
Shomari T.
Virginia
Honda Accord
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2017 Category: Service
Shomari said he liked this business and he will be going back.
This review was collected via phone interview by Customer Research Inc.

JH
Jesse H.
Mechanicsville, VA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2017
Last visit
Good people

DB
David B.
Mechanicsville, VA
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2017 Category: Service
Spoke with Alexa. She said the business was quick and friendly to work with.
This review was collected via phone interview by Customer Research Inc.

CH
Chris H.
Mechanicsville, VA
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2017 Category: Service
Chris said he has nothing but good things to say about this business. He suggested the keep up the good work.
This review was collected via phone interview by Customer Research Inc.

SD
Shannon D.
Midlothian, VA
Chevrolet S10 Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2017 Category: Service
Shannon said this business did the work pretty quickly. They were honest and reasonable with their prices.
This review was collected via phone interview by Customer Research Inc.

TT
Teresa T.
Mechanicsville, VA
Ford Escape
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2017 Category: Service
Teresa said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

HM
Helen M.
Mechanicsville, VA
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2017
Excellent
Friendly, no hassle, always on time service.

CG
Carol G.
Mechanicsville, VA
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2017
Inspection
My Inspection Sticker had run out and I had not noticed. When I was told, I immediately called S & M and they handled it immediately. As a senior citizen, it is a great feeling to have a business to turn to that you can trust the people to treat you with honesty. When I call and ask a question, I know I will get a true answer, Thank You S & M Auto Service.

HP
HT P.
Mechanicsville, VA
Honda Element
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2017
Fixed
Problem located, and fixed, great job.

PW
Phillip W.
Richmond, VA
BMW 330Ci
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2017
Great little place in a tucked away space
I was referred here by another automotive shop that didn't do alignments. The staff is very friendly and helpful. They found an issue with a tire and gave me pricing to replace them.
My only issue is that they balanced and rotated the tires which was a waste of money since I needed to replace 2 tires. Overall I am very pleased and will be returning here for service.