Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

338 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


KP
Kathy P.
Ashland, VA
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2017
Friendly people and great service.
great direction to S&M and great service

BJ
Bruce J.
Virginia
Acura 3.0CL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2017 Category: Service
Bruce said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Virginia
Chrysler Town
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2017 Category: Service
Mike said this business provides good service.
This review was collected via phone interview by Customer Research Inc.

JL
Jon L.
Mechanicsville, VA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2017
Honest and competent service at a fair price...
As usual, the guys at S&M continue to be top-notch auto technicians that you can always depend on for excellent service...Thanks!

MB
Mary Beth B.
Mechanicsville, VA
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2017
Why didn't I know of these guys sooner!
Efficient and wonderful to work with...they will become my go-to auto shop!

DB
David B.
Mechanicsville, VA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2017
Friendly
Service is great and the workers are very friendly.

JJ
John J.
Mechanicsville, VA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2017
Great customer service
Thanks for repairing our tire which we did not know about. You are always very accommodating.

AM
Anna M.
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2017
Skilled, fast and friendly. Comfortable waiting area and very nice staff. Splendid work on my beautiful truck.
Excellent customer service. Excellent automotive service. Absolutely recommend!

JC
James C.
Virginia
Mercedes-Benz C230
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2017 Category: Service
James said he had no problems with this business. The work on his vehicle was done properly.
This review was collected via phone interview by Customer Research Inc.

HP
HT P.
Mechanicsville, VA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2017
Good Job
They know their stuff.

VC
Virginia C.
Mechanicsville, VA
Pontiac Grand Am
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2017 Category: Service
Virginia said she has been going to this facility for a few years and they're the best around. If she has any problems she calls Mike and she is very satisfied.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
Walkerton, VA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2017
Vibration on 2003 Pilot
Found bad axle fixed the problem fast and first time in the shop.

SH
Scott H.
Walkerton, VA
Ford Econoline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2017
Alignment found unsafe tire
repair done on time and fair price. Thank you Mike and Techs

JA
John A.
Mechanicsville, VA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2017
State inspection
I appreciate that your service center was able to complete my inspection in such a short time. Thanks

DH
Deborah H.
Richmond, VA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2017 Category: Service
Deborah said she did not have any problems.
This review was collected via phone interview by Customer Research Inc.

BB
Bob B.
Mechanicsville, VA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2017 Category: Service
Bob said they did good work, at a fair price.
This review was collected via phone interview by Customer Research Inc.

JE
Jessica E.
Virginia
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
Jessica said they did a great job and it was done in a timely manner. They were very thorough as well.
This review was collected via phone interview by Customer Research Inc.

SH
Shantae H.
Virginia
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
Shantae said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

AJ
Adante J.
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2017
Customer care, quality service, and trust.
I like the customer care, the quality of service and the trust. I would continue to use their services and recommend to others. I am truly thankful for their service.

KE
Kari E.
Chester, VA
GMC Sierra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2017
Best service
Always