Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

472 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


PF
Paulo F.
Richmond, VA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Paulo said he goes out of his way to take his vehicle to this business. They do good work, at a fair price.
This review was collected via phone interview by Customer Research Inc.

JP
Jessica P.
Richmond, VA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2017 Category: Service
Jessica said they did what she asked them to do.
This review was collected via phone interview by Customer Research Inc.

RG
Rachel G.
Virginia
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Rachel said she was really happy with this business. She had gone to this business for a state inspection. They called prior to doing any service on her vehicle, and they asked for permission for something as inexpensive as changing the wiper blades. She and her husband both had their vehicles serviced within 2 days. They're really honest with the price. They tested her brake pads and asked if she does a lot of towing. She was advised to replace the hitch and she had it done that day. They operate a really good business and she really appreciates that.
This review was collected via phone interview by Customer Research Inc.

RS
Ralph S.
Mechanicsville, VA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2017
Good FAST service
Did work requested in a timely maner.

ML
Michael L.
Mechanicsville, VA
Chevrolet S10 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Michael said that this business was good.
This review was collected via phone interview by Customer Research Inc.

DH
Diane H.
Virginia
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Diane said the staff are really awesome and friendly people.
This review was collected via phone interview by Customer Research Inc.

RN
Robert N.
Mechanicsville, VA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2017 Category: Service
Robert said they did a good job. He was satisfied and pleased.
This review was collected via phone interview by Customer Research Inc.

DH
Derrick H.
Richmond, VA
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017 Category: Service
Derrick said did a good job. They did excellent work and they provided great customer service. He takes his vehicles to this business all of the time.
This review was collected via phone interview by Customer Research Inc.

KS
Keith S.
Mechanicsville, VA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017 Category: Service
Keith said the facility did what he asked.
This review was collected via phone interview by Customer Research Inc.

AN
Angela N.
Hanover, VA
Lexus IS 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2017
Professional, knowledgeable and friendly staff. Their quality of service with customers and the vehicles they work on/repair.
Best place around!

AS
Ang S.
Mechanicsville, VA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2017
Outstanding customer service and great service technicians.
The title says it all. I repeat great service technicians. Nick my advisor was helpful throughout the whole service process. Dodge life forever!!!!!

MH
Michael H.
Virginia
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2017 Category: Service
Michael said the staff were good. They were nice and they had a nice waiting room. The service was done quickly and they were honest. They did the work as cheaply as possible.
This review was collected via phone interview by Customer Research Inc.

ES
Eva S.
Mechanicsville, VA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2017
Mike knows what he is doing.
Mike seems to be honest and does a great job.

SZ
Selma Z.
Richmond, VA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2017 Category: Service
Selma said they were polite, friendly and very thorough. She did not have any complaints and they accommodated her. She was pleased.
This review was collected via phone interview by Customer Research Inc.

JC
Joseph C.
Midlothian, VA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2017
Great service
Mike & his crew are great! I had a 4p appointment for state inspection they had me in & out.

NO
Nathan O.
Mechanicsville, VA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2017
Honesty
As always, I can expect an honesty and to notch work. Been going here for years and they've never steered me wrong. Thank you so much.

DW
David W.
Mechanicsville, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
David said he trusts them.
This review was collected via phone interview by Customer Research Inc.

AW
Alex W.
Mechanicsville, VA
Mitsubishi Lancer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2017
Great Alignment!
The guys at S&M are always super nice and courteous. They are always helpful and get the job done right!

LC
Lloyd C.
Mechanicsville, VA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2017
They seem to care about you , very nice people. Always does a great job
Great job

AG
Austin G.
Richmond, VA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2017
Knowledgeable, friendly, professional, prompt
everything you could want in auto maintenance