Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92
4.9

(486 Reviews)

99% Would Recommend
Latest Review 1 day ago

Reviews


AG
Austin G.
Richmond, VA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2017
Super Service!!
I bring all 3 cars to S&M because they are so reliable and conscientious. I feel so lucky to have found them.

LC
Lisa C.
Virginia
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2017 Category: Service
Lisa said this business did a great job with the service.
This review was collected via phone interview by Customer Research Inc.

AD
Alain D.
Mechanicsville, VA
GMC Envoy XUV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2017 Category: Service
Alain said he is happy with the service at this business. He said they always remember his name, and they are all very nice.
This review was collected via phone interview by Customer Research Inc.

JC
Jacob C.
Richmond, VA
Subaru Impreza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2017 Category: Service
Jacob said they were friendly and helpful. The service was quick.
This review was collected via phone interview by Customer Research Inc.

GB
Gene B.
Mechanicsville, VA
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2017
Quality service
I appreciate their attention to detail and knowledgeable service in keeping me and my family safe on the road.

WS
William S.
Richmond, VA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2017
Absolutely Great
Absolutely Great

CJ
Cameron J.
Virginia
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/08/2017 Category: Service
Cameron said the business is a little pricey compared to other facilities.
This review was collected via phone interview by Customer Research Inc.

BE
Brian E.
Virginia
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2017 Category: Service
Brian said his experience was fine.
This review was collected via phone interview by Customer Research Inc.

KP
Kathy P.
Ashland, VA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2017
Friendly people and great service.
great direction to S&M and great service

BJ
Bruce J.
Virginia
Acura 3.0CL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2017 Category: Service
Bruce said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Virginia
Chrysler Town
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2017 Category: Service
Mike said this business provides good service.
This review was collected via phone interview by Customer Research Inc.

JL
Jon L.
Mechanicsville, VA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2017
Honest and competent service at a fair price...
As usual, the guys at S&M continue to be top-notch auto technicians that you can always depend on for excellent service...Thanks!

MB
Mary Beth B.
Mechanicsville, VA
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2017
Why didn't I know of these guys sooner!
Efficient and wonderful to work with...they will become my go-to auto shop!

DB
David B.
Mechanicsville, VA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2017
Friendly
Service is great and the workers are very friendly.

JJ
John J.
Mechanicsville, VA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2017
Great customer service
Thanks for repairing our tire which we did not know about. You are always very accommodating.

AM
Anna M.
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2017
Skilled, fast and friendly. Comfortable waiting area and very nice staff. Splendid work on my beautiful truck.
Excellent customer service. Excellent automotive service. Absolutely recommend!

JC
James C.
Virginia
Mercedes-Benz C230
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2017 Category: Service
James said he had no problems with this business. The work on his vehicle was done properly.
This review was collected via phone interview by Customer Research Inc.

HP
HT P.
Mechanicsville, VA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2017
Good Job
They know their stuff.

VC
Virginia C.
Mechanicsville, VA
Pontiac Grand Am
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2017 Category: Service
Virginia said she has been going to this facility for a few years and they're the best around. If she has any problems she calls Mike and she is very satisfied.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
Walkerton, VA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2017
Vibration on 2003 Pilot
Found bad axle fixed the problem fast and first time in the shop.