Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

338 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


IM
Ian M.
Mechanicsville, VA
Toyota Camry
Verified
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04/21/2018
Trust, Undersstanding and Friendliness
Have been having my vehicles maintained at S&M for at least 5 years and although not very happy with the diagnosis of my vehicle's problem or the resultant cost of repair, I have found that the staff has been honest in their diagnosis, understanding concerning my plight and I trust that the repair and diagnosis were done with concern for my safety, while operating my vehicle ,and thoroughness and quality of workmanship. Therefore I am totally satisfied with the resultant cost of repair. I will continue to have my vehicles repaired at S&M.

HP
HT P.
Mechanicsville, VA
Honda Element
Verified
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04/21/2018
Good Times at the Shop
Office staff were spot on, friendly, professional and the office and customer waiting area was clean. And the mechanical staff know their trade.

JR
Jeff R.
Mechanicsville, VA
Honda HR-V
Verified
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04/20/2018 Category: Service
Jeff said the staff did everything he asked for on time.
This review was collected via phone interview by Customer Research Inc.

PH
Pat H.
Richmond, VA
Chevrolet Chevy Cargo Van
Verified
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04/19/2018 Category: Service
Pat said everything he's done has been excellent and they do excellent work.
This review was collected via phone interview by Customer Research Inc.

JP
Jeffrey P.
Richmond, VA
Honda CR-V
Verified
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04/14/2018
Maintenance, maintenance, MAINTENANCE
Can't say it enough times. Take care of your car and it will take care of you. As I drive 2200 miles a week, I have had to leave this up to S&M auto and they have never made me regret it. We have quite a few other cars in our family and they all depend on S&M auto.
Thanks guys!!

KG
Kellie G.
Richmond, VA
Mazda B2300
Verified
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04/14/2018
Excellent and quick
My usual mechanic doesn’t do state inspections and recommend s&m. They were very friendly, quick, and able to fit me in on short notice!

VP
Victoria P.
Mechanicsville, VA
Subaru Outback
Verified
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04/13/2018
Customer Service
Customer Service is excellent!

WC
Wayne C.
Virginia
GMC Sierra 1500
Verified
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04/13/2018 Category: Service
Wayne said the staff are good people. They do good work. This is a well run business.
This review was collected via phone interview by Customer Research Inc.

RK
Richard K.
Mechanicsville, VA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Richard said the mechanic has always done a great job on his vehicle and he's very happy.
This review was collected via phone interview by Customer Research Inc.

KL
Kim L.
Mechanicsville, VA
Jeep Grand Cherokee
Verified
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04/10/2018 Category: Service
Kim said this facility did a good job.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Mechanicsville, VA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
David said he gets good, polite, courteous service at this business.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Montross, VA
MINI Cooper Hardtop
Verified
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04/08/2018
Great people, great service!
Took the vehicle in with some fairly major concerns. Concerns turned out to be not so bad, they did a thorough inspection, and all is well! Thanks guys!

IM
Ian M.
Mechanicsville, VA
Lexus RX 300
Verified
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04/07/2018
Excellent service
Thoroughness when diagnosing vehice problems and making the necessary repairs. Attention to details that potentially could adversely affect vehicle safety. My personal dealings have always been extremely satisfying.

MS
Meredith S.
Snellville, GA
Honda Civic Si
Verified
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04/06/2018 Category: Service
Meredith said everything works well. The price was lower than she expected and staff kept in touch with her throughout the process. She was happy, overall.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Mechanicsville, VA
Dodge Pickup
Verified
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04/06/2018 Category: Service
Michael said the staff did a really good job, it was quick and affordable. They were able to fix a problem he's had for 2 years that was very irritating and he's glad they took care of it.
This review was collected via phone interview by Customer Research Inc.

JO
Josh O.
Richmond, VA
Toyota Tacoma
Verified
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04/04/2018 Category: Service
Josh said the business was very professional and courteous.
This review was collected via phone interview by Customer Research Inc.

EL
Edward L.
Richmond, VA
Toyota Avalon
Verified
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04/02/2018
Awesome place!
Very professional and knowledgeable staff! Services performed are always done correct and in a timely manner!

SK
Steven K.
Mechanicsville, VA
Ford Police Interceptor
Verified
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03/31/2018
Mrs
Always there when we need them. Always friendly and courteous. No complaint's.

SC
Sarah C.
Mechanicsville, VA
Dodge Nitro
Verified
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03/30/2018
Customer service
The were very professional & excellent customer service . I showed up early to an appointment & they accomidated me . I was impressed with their work too.

RT
Randy T.
Milford, VA
Hyundai Veloster
Verified
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03/21/2018
Polite and great service
I contacted s&m after recommended by friends I needed an inspection and oil change and headlight replaced. All the work was completed and got a call mid morning so that I could pick up at lunch. Great job