Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

302 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


ST
Shirelle T.
Richmond, VA
Land Rover Range Rover
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03/03/2018
Customer for life
I have 3 foreign cars and I trust S&M for the service and repair on all three. I love their customer service. It’s never fun when your car needs repairs and you’re at the mercy of the mechanic. With S&M, my anxiety level drops and swiping my credit card doesn’t feel as bad.

GB
Greg B.
Mechanicsville, VA
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Greg said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

SS
Steve S.
Williamsburg, VA
Ram 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018
Good fast service
My service was fast

CK
Chris K.
Mechanicsville, VA
Acura 3.2CL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018
Starter out
These guys always take care of me. Very rare you find shop that you trust but S&M is one of them!

NB
Niya B.
Richmond, VA
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018
Fast and reliable service
This place is great! Very friendly and trustworthy. Nice waiting room too!

KE
Kari E.
Chester, VA
GMC Sierra 2500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2018
Great company
These guys do great work. I never take my truck to anyone else.

BS
Bobby S.
Ford Excursion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018
Very clean!
Very nice shop.

JP
Jeffrey P.
Richmond, VA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018
Good knowledgable people and fast reliable service
I come in, give them my keys and in no time at all I have my keys back and my car is in the condition I expect. It's the same every time. Always on time and I don't question whether it will be done properly, I know it will. Great integrity which is just what I was looking for!

JL
John L.
Mechanicsville, VA
Chevrolet Chevy Express
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018
Friendly and prompt Customer Service
Great Customer Service. Walked in , without appt., and they helped immediately. Thanks!

AY
Angie Y.
Mechanicsville, VA
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018 Category: Service
Angie said the facility does amazing work. Mike is very knowledgeable and also very honest.
This review was collected via phone interview by Customer Research Inc.

KW
Ken W.
New Kent, VA
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018
Great Service.
Attention to Customer Satisfaction. Reasonable Prices. These guys are great! The job is done correctly & on time.

PG
Pia G.
Virginia
Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Pia said the business was excellent. She's very satisfied. She has no problem going back to the business. In fact, she will be going again in a couple of weeks.
This review was collected via phone interview by Customer Research Inc.

CG
Chris G.
Mechanicsville, VA
Subaru Impreza Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Chris said the service is reliable and honest.
This review was collected via phone interview by Customer Research Inc.

VP
Vincent P.
Mechanicsville, VA
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Vincent said this business is thorough, polite, courteous and they do excellent work.
This review was collected via phone interview by Customer Research Inc.

JS
Jeremy S.
Virginia
Nissan Xterra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018 Category: Service
Jeremy said he had good customer service and the service was fast.
This review was collected via phone interview by Customer Research Inc.

WB
Warren B.
Mechanicsville, VA
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018
Good service
The service here is fast and friendly and also trustworthy.

KS
Kenny S.
Richmond, VA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Kenny said Bobby was awesome. He provided great service. The employees were very accommodating.
This review was collected via phone interview by Customer Research Inc.

RM
Roxanne M.
Richmond, VA
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Roxanne said the service at the business was quick, easy and the price was right.
This review was collected via phone interview by Customer Research Inc.

IM
Ian M.
Mechanicsville, VA
Lexus RX 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2018
Customer Oriented
Knowledgeable, Prompt,Thorough. Friendly, Customer oriented.

RD
Richard D.
Powhatan, VA
Nissan Titan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2018 Category: Service
Richard said the service was the best. He was very happy working with Mike.
This review was collected via phone interview by Customer Research Inc.