Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

302 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


VP
Victoria P.
Richmond, VA
Subaru Impreza Coupe
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01/03/2018
Customer Service
Mike and Nick provide great customer service. They are knowledgeable, honest and ethical.

SG
Steve G.
Virginia
Ram 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
Steve said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Mechanicsville, VA
Dodge Durango
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
David said the staff provided quality work and was dependable.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Virginia
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018 Category: Service
Michael said everything was fine, and the business got his vehicle finished quickly.
This review was collected via phone interview by Customer Research Inc.

CK
Chris K.
Mechanicsville, VA
Acura 3.2CL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2017
Always awesome service!
I have been coming here for 7 years and they care about the customer experience. Thanks guys!

BK
Brent K.
Virginia
Mercedes-Benz Sprinter Crew Van
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2017 Category: Service
Brent said the business does great work all the time. He's happy with the service.
This review was collected via phone interview by Customer Research Inc.

PH
Paul H.
Mechanicsville, VA
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017
Customer Service
I called for an appointment, thinking the holiday coming up and expected to have to wait. The gentleman was courteous and quite helpful. Made an appointment for the next day, dropped the car off. I was called with a minor problem, authorized the replacement and picked the vehicle up within a few hours. Service, personnel, price, entire experience was great. Thank you. Have a Happy Holiday

CP
Chad P.
Mechanicsville, VA
GMC Sierra 2500HD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017 Category: Service
Chad said he really likes the business and he would recommend them.
This review was collected via phone interview by Customer Research Inc.

TA
Troy A.
Richmond, VA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017 Category: Service
Spoke with Troy. He said he appreciates that there are still honest people around. The staff was friendly and straightforward.
This review was collected via phone interview by Customer Research Inc.

DB
Duncan B.
Richmond, VA
Nissan Frontier
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2017 Category: Service
Duncan said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

TS
Tiffany S.
Virginia
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Tiffany said she is a happy customer. The business looks out for her - as a woman in a male dominated trade.
This review was collected via phone interview by Customer Research Inc.

FS
FM S.
Highland Springs, VA
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2017
Close by and more than just dependable, very friendly.
You and your crew are spot on Mike. Always ready to help and almost all of the time faster to complete the job than you figured. You will always have my business. Only wish I had met you many years earlier.
Thanks S&M AUTO SERVICE
Franklin (FM) Spencer

RH
Rusty H.
Mechanicsville, VA
GMC Envoy XL
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2017 Category: Service
Rusty said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

VB
Vashawn B.
Virginia
Mazda MPV
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Vashawn said this business is excellent.
This review was collected via phone interview by Customer Research Inc.

JC
Jeremy C.
Mechanicsville, VA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Jeremy said this business was good and timely.
This review was collected via phone interview by Customer Research Inc.

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Brianna S.
Richmond, VA
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2017 Category: Service
Brianna said the facility was easy to get along with. She stated she didn't feel like she was getting over charged because she is a female.
This review was collected via phone interview by Customer Research Inc.

FY
Frances Y.
Mechanicsville, VA
Toyota Echo
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2017
Info
As always very pleased I feel like you are fair Happy Holidays

SH
Scott H.
Walkerton, VA
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2017
Very consistent on communication and diagnosis of problem
Great bunch of guys always very professional and knowledgeable

TS
Trevor S.
Mechanicsville, VA
INFINITI G37 Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2017
Friendly , honest, quality
Mike and his group do an outstanding job.

SW
Suzanne W.
Mechanicsville, VA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017
The guys.
Always helpful. Always taking care of business. Would like a free hoodie for being a great patron.