Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

348 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


JC
Jeremy C.
Mechanicsville, VA
Ford F-150
Verified
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12/07/2017 Category: Service
Jeremy said this business was good and timely.
This review was collected via phone interview by Customer Research Inc.

BS
Brianna S.
Richmond, VA
Honda Accord Cpe
Verified
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12/06/2017 Category: Service
Brianna said the facility was easy to get along with. She stated she didn't feel like she was getting over charged because she is a female.
This review was collected via phone interview by Customer Research Inc.

FY
Frances Y.
Mechanicsville, VA
Toyota Echo
Verified
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11/25/2017
Info
As always very pleased I feel like you are fair Happy Holidays

SH
Scott H.
Walkerton, VA
Honda Pilot
Verified
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11/23/2017
Very consistent on communication and diagnosis of problem
Great bunch of guys always very professional and knowledgeable

TS
Trevor S.
Mechanicsville, VA
INFINITI G37 Coupe
Verified
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11/19/2017
Friendly , honest, quality
Mike and his group do an outstanding job.

SW
Suzanne W.
Mechanicsville, VA
Toyota Camry
Verified
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11/17/2017
The guys.
Always helpful. Always taking care of business. Would like a free hoodie for being a great patron.

EL
Edward L.
Richmond, VA
Toyota Avalon
Verified
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11/16/2017
Great knowledge and customer service
The shop is awesome! Always has answers to your questions, and are willing to help with even the smallest of issues!

JP
Jeffrey P.
Richmond, VA
Honda CR-V
Verified
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11/15/2017
on schedule and reasonably priced!
Nothing but good from my first few times using S&M. Plan on keeping it that way. My car is my living and I have to have dependable service.

KY
Keith Y.
Mechanicsville, VA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Keith said this business was good.
This review was collected via phone interview by Customer Research Inc.

LF
Lisa F.
N. Chesterfield, VA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2017 Category: Service
Terry said the staff does quality work and they completed the job promptly.
This review was collected via phone interview by Customer Research Inc.

LM
Lee M.
Mechanicsville, VA
Lincoln Aviator
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2017 Category: Service
Lee said he loves the work the staff does. They do a great job. He mentioned he loves the guys over there.
This review was collected via phone interview by Customer Research Inc.

LG
Lincoln G.
Richmond, VA
GMC Pickup
Verified
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11/07/2017 Category: Service
Lincoln said the staff always does a great job and he has been going to the business for 4 years.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Mechanicsville, VA
Ford Ranger
Verified
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11/06/2017 Category: Service
David said he has a regular technician that he uses. One of them is no longer doing state inspections. He had heard good things about this business. He decided to stop in. He has another vehicle that needs to be inspected this month and he will return.
This review was collected via phone interview by Customer Research Inc.

WH
Warren H.
Richmond, VA
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2017 Category: Service
Warren said he called in last minute and the staff was able to get him in and get the vehicle ready for a state inspection all within 15 minutes.
This review was collected via phone interview by Customer Research Inc.

HP
HT P.
Mechanicsville, VA
Honda Element
Verified
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11/04/2017
Done on time
Work was completed in short order and I was on my way.

DJ
Drew J.
Virginia
Honda Ridgeline
Verified
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11/04/2017 Category: Service
Drew said they've always been very responsive, they're a good provider for vehicle services and he appreciates them being in business.
This review was collected via phone interview by Customer Research Inc.

PF
Paulo F.
Richmond, VA
Jeep Cherokee
Verified
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11/03/2017 Category: Service
Paulo said he goes out of his way to take his vehicle to this business. They do good work, at a fair price.
This review was collected via phone interview by Customer Research Inc.

JP
Jessica P.
Richmond, VA
Ford Fusion
Verified
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11/01/2017 Category: Service
Jessica said they did what she asked them to do.
This review was collected via phone interview by Customer Research Inc.

RG
Rachel G.
Virginia
Jeep Grand Cherokee
Verified
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10/30/2017 Category: Service
Rachel said she was really happy with this business. She had gone to this business for a state inspection. They called prior to doing any service on her vehicle, and they asked for permission for something as inexpensive as changing the wiper blades. She and her husband both had their vehicles serviced within 2 days. They're really honest with the price. They tested her brake pads and asked if she does a lot of towing. She was advised to replace the hitch and she had it done that day. They operate a really good business and she really appreciates that.
This review was collected via phone interview by Customer Research Inc.

RS
Ralph S.
Mechanicsville, VA
Ford Pickup
Verified
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10/28/2017
Good FAST service
Did work requested in a timely maner.