Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5

(2,823 Reviews)

ReScore Reviews™ (63)

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
89% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


AL
Angie L.
Sacramento, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2020
Awesome Customer Service
Chuck was awesome!!
He genuinely care and was so helpful and by far the best service rep that I’ve dealt with since 2012.
Thank you Chuck I appreciate you.
SR
SHEILA R R. from Sacramento Hyundai responded on 05/15/2020

Hi Angie,
Thank you for the wonderful review and for taking the time to complete our survey. So glad to hear that you were pleased with the service provided. We truly do appreciate your business and I will be sure to share your kind words with the team.
Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774          


AC
Atish C.
Elk Grove, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020 Category: Service
Good response fro service staff
Dominic service advisor is a awesome person to deal with solves any problem without hesitation and staff r so polite
SR
SHEILA R R. from Sacramento Hyundai responded on 05/15/2020

Hi Atish,
Thank you for the wonderful review and for taking the time to complete our survey. So glad to hear that you were pleased with the service provided. We truly do appreciate your business and I will be sure to share your kind words with the team.
Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774          
 


AL
Angelia L.
Sacramento, CA
2016 Hyundai Azera
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020 Category: Service

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/07/2020 Category: Service
Awesome customer service
Chuck I appreciate you caring so much and keeping an open line of communication going.
You truly cared and went above and beyond to make things work for me (the customer) best interest.
You are by far the best service agent since 2012.
Thank you!!
JERRY E., Service Manager from Sacramento Hyundai responded on 05/07/2020

Angelia,

Thank you so much for filling out our review. I am so sorry that we did not earn 5 stars from you. I understand that you spoke to Chuck today. He told me about your conversation. I am glad that we will get your car back in on Tuesday to complete the repairs. Thanks again!

Jerry Eastman
Service Manager
(916)427-1234 Office
(916)459-1279 Text

Verified Customer
Sacramento, CA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/04/2020 Category: Service
Usually it's a great place to have service done but not this time
Nice service team just lacked communication. Generally I rate my experience as excellent. I guess I expected better.
SHEILA R R. from Sacramento Hyundai responded on 05/05/2020

Good afternoon Tony,
Thank you for taking my call, I also emailed you. 
Have a great day! Stay safe :)


ML
Muriel L.
Sacramento, CA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020 Category: Service
Route Car Maintenance
As always they did a good job and very timely, due to the virus no car wash. Happy they were open to do my maintenance.
SR
SHEILA R R. from Sacramento Hyundai responded on 05/05/2020

Hi Muriel,
Thank you for the great review regarding your visit and for allowing us the opportunity to assist you again! You and your business are much appreciated!
Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774


Verified Customer
Elk Grove, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020 Category: Service
Quick and professional service
Took care of entertainment console problem quickly.
SHEILA R R. from Sacramento Hyundai responded on 05/01/2020

Dear Customer,
Thank you for the wonderful review and for taking the time to complete our survey. So glad we were able to take care of that issue for you. We appreciate you and your business!
Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774


IH
Izhanae H.
Sacramento, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2020 Category: Service
Chuck
He is a really great employee as he has helped me with my car. He is very kind and has been the most trustworthy auto representative that I have ever came across. I recommend everyone to see Chuck if they have any problems with their Hyundai. Thank you Chuck for being the best at what you do!!!!
SR
SHEILA R R. from Sacramento Hyundai responded on 05/01/2020

Hi Izhanae,
Thank you for the wonderful review and for taking the time to complete our survey. So glad to hear that you were pleased with the service provided and that Chuck was able to address all your concerns. We truly do appreciate your business and I will be sure to share your kind words with the team.
Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774


Verified Customer
Sacramento, CA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2020 Category: Service
Greatness!
Thanks chuck for everything! You were so helpful in answering all my questions and the ladies in the front were so nice! I would definitely come back for any of my car needs. Thank you again!
SHEILA R R. from Sacramento Hyundai responded on 05/01/2020

Dear Customer,
Thank you for the wonderful review and for taking the time to complete our survey. So glad to hear that you were pleased with the service provided. We truly do appreciate your business and I will be sure to share your kind words with the team.
Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774


SC
Stephanie C.
Sacramento, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2020 Category: Service
Routine Appointments
No problems with this visit. Had a new advisor with a positive attitude.
SR
SHEILA R R. from Sacramento Hyundai responded on 05/01/2020

Hi Stephanie,
Thank you for the great review regarding your visit. You and your business are much appreciated! I will be sure and share your kind comments with the team.
Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774


EP
Elena P.
Carmichael, CA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2020 Category: Service
Without fail
Without fail I continuously go to the same dealership to get my car serviced because 1.they are efficient on every level 2. A piece of mind that I can drive off the lot confidence of the service my car had 🔥
SR
SHEILA R R. from Sacramento Hyundai responded on 05/01/2020

Hi Elena,
Thank you for the great review regarding your visit and for allowing us the opportunity to assist you again! You and your business are much appreciated!
Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774  


Verified Customer
Sacramento, CA
2012 Hyundai Tucson
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/28/2020 Category: Service
Service
Not satisfied time and time again comming to Sacramento hyundai

GT
Gerald T.
Sacramento, CA
2009 Hyundai Elantra Touring
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2020 Category: Service
Always had my car serviced here
Overall great customer service for many years. Thank you!
SR
SHEILA R R. from Sacramento Hyundai responded on 05/01/2020

Hi Gerald,
Thank you for the great review regarding your visit and for allowing us the opportunity to assist you again! You and your business are much appreciated!
Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774  


AG
Angelica G.
Sacramento, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2020 Category: Service
Ty
Love the service team
SR
SHEILA R R. from Sacramento Hyundai responded on 05/01/2020

Hi Angelica,
Thank you for the great review regarding your visit and for allowing us the opportunity to assist you again! You and your business are much appreciated!
Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774  


EL
Elma L.
Sacramento, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2020 Category: Service
Great service
Service was great and timely!
SR
SHEILA R R. from Sacramento Hyundai responded on 05/01/2020

Hi Elma,
Thank you very much for the 5 star review! We thank you for taking the time to complete our survey. You and your business are very much appreciated!
Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774   


Verified Customer
Sacramento, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2020 Category: Service
Service Excellent
Service personnel are very professional and they take care of your needs.
SHEILA R R. from Sacramento Hyundai responded on 05/01/2020

Dear Customer,
Thank you for the great review regarding your visit. You and your business are much appreciated! I will be sure and share your kind comments with the team.
Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774