Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53
4.5

( 1823 Reviews )

ReScore Reviews™ (42)

ReScore
Overall Rating 4.023811/5Overall Rating 4.023811/5Overall Rating 4.023811/5Overall Rating 4.023811/5rating 4.023811
Original
Overall Rating 1.7441881/5rating 1.7441881rating 1.7441881rating 1.7441881rating 1.7441881
91% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


JL
James L.
Alexandria, VA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Excellent Vehicle Service - Customer Friendly
My first experience with the Safford Hyundai service department was great. Service rep was very helpful and friendly. I definitely will return to Safford the next time my Santa Fe needs service.
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 11/26/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/27/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Sandra M B. from Safford Hyundai Of Springfield responded on 11/27/2019

Thank you for the feddback, we appreciate your business. 

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com


Verified Customer
Alexandria, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/26/2019 Category: Service
Abdon is the best service representative.
Abdon always gives accurate answers and is much more straight forward with you than his colleagues. He makes coming for car service a breeze.
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 11/26/2019

Thank you for your feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/27/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Sandra M B. from Safford Hyundai Of Springfield responded on 11/27/2019

Thank you for the feedback, we appreciate your business. 

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com


Verified Customer
Manassas, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
customer service
customer service and how clean the shop is
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/25/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 11/25/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com


Verified Customer
Alexandria, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Nice and clean facility
The waiting area is very nice and clean. The service was performed as promised. However, it would be nice that the mechanics Can topped off the windshield fluid and coolant to the proper level.
Sandra M B. from Safford Hyundai Of Springfield responded on 11/23/2019

Thank you, we appreciate your business and we will take the feedback into consideration. 

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/25/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

NR
Nieves R.
Springfield, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Service Department
Love Abdon, he always goes the extra mile to help and help me be comfortable.
Sandra M B. from Safford Hyundai Of Springfield responded on 11/23/2019

Thank you, we appreciate your positive feedback. 

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/25/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

Verified Customer
Alexandria, VA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Car Service
The car service is great at Safford Hyundai. They take great care to see that your car is running well. It is very fast and friendly.
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 11/21/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/21/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Sandra M B. from Safford Hyundai Of Springfield responded on 11/21/2019

Thank you for the feedback, we appreciate your business.

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com


Verified Customer
Woodbridge, VA
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2019 Category: Service
Good team! Dealer Prices Though
Team is top notch; no complaints but the prices for maintenance are nuts; why do dealerships always charge super high prices?
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/20/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Sandra M B. from Safford Hyundai Of Springfield responded on 11/20/2019

Thank you, we appreciate the feedback.

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com


Verified Customer
Haymarket, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Great All Around
Nice Facility, staff is courteous and prompt to answer any questions or concerns I have. Will definitely return for future service
Sandra M B. from Safford Hyundai Of Springfield responded on 11/19/2019

Thank you, we appreciate the feedback.

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/20/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

KS
Kurt S.
Lorton, VA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Quick service
Safford values my time and gets the job done right!!! Thanks.
Sandra M B. from Safford Hyundai Of Springfield responded on 11/19/2019

Thank you, we appreciate your feedback and business.

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/20/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

Verified Customer
Alexandria, VA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
The staff
Quick and knowlegeable
Sandra M B. from Safford Hyundai Of Springfield responded on 11/19/2019

Thank you for the feedback, we appreciate your business. 

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/20/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

KG
Kathrine G.
Springfield, VA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
They keep you informed about your car
This dealership keeps you notified about your car. They also give me a ride home.
Sandra M B. from Safford Hyundai Of Springfield responded on 11/19/2019

Thank you for the positive feedback, we appreciate it.

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/20/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

SS
Simon S.
Woodbridge, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
55K Maintenance
Sandra is the best maintenance adviser they have. She was able to updating me concerning the
all changes during the maintenance and got my approval. She was able to alert me of the items
that will need repair and my repair options as well!!

There were other folks that dropped the ball, but Sandra more than made up for it!
I can only hope that management see's how great she is to us customers! She is really the
MVP there! With Sandra, I don't have to worry about my vehicle. I'm sure the same goes for
everyone.


-Simon
Customer
Sandra M B. from Safford Hyundai Of Springfield responded on 11/19/2019

Thank you, we appreciate your business, patience and feedback. 

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/20/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

Verified Customer
Alexandria, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Excellent Service
I do all my regular service at safford. Super professional
Sandra M B. from Safford Hyundai Of Springfield responded on 11/19/2019

Thank you for the feedback, we appreciate your business. 

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/20/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

TG
Teresa G.
Lorton, VA
2011 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2019 Category: Service
Customer
Higher priced than other Hyundai dealerships in the area.
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/19/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Sandra M B. from Safford Hyundai Of Springfield responded on 11/19/2019

Thank you, we appreciate your feedback. 

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com


Verified Customer
Alexandria, VA
2014 Hyundai Elantra Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Quick and Painless Service
Went in for an oil change and tire rotation. Quick and painless.
Sandra M B. from Safford Hyundai Of Springfield responded on 11/18/2019

Thank you for the feeback. We appreciate your business. 

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/19/2019

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

NS
Nicole S.
Falls Church, VA
2015 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/18/2019 Category: Service
Lied about a Repair
The service reps stated that my brakes were worn and needed a $400 repair. I was skeptical and did not do the service at that time. After taking my vehicle elsewhere a month later, I was told they were fine and required no service. So, the service people and mechanics at this location are either con-artists or do not know how to inspect brakes. DO NOT GO HERE.
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/19/2019

Im sorry to here about your visit with us, can I call you this afternoon?

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Sandra M B. from Safford Hyundai Of Springfield responded on 11/19/2019

Thank you for feedback, when is the best time to call you?

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com


KS
Kevin S.
Lorton, VA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Greattttt
Thaaannnnnkkkkkssssss
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/18/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Sandra M B. from Safford Hyundai Of Springfield responded on 11/18/2019

Thank you, we appreciate your positive feedback. 

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com


Verified Customer
Alexandria, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Fast and efficient
Fast and efficient
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/15/2019

thank you for yoru feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Sandra M B. from Safford Hyundai Of Springfield responded on 11/15/2019

Thank you for your positive review, we appreciate your business. 

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com


Verified Customer
Springfield, VA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Recall visit
No problem scheduling and getting recall done.
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 11/14/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/15/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com

WB
Wyatt B.
Alexandria, VA
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Oil change
Fast oil change and cheaper than most places.
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 11/14/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Sandra M B. from Safford Hyundai Of Springfield responded on 11/14/2019

Thank you, we appreciate your business. 

Sandra Barreda
Service Administrator 
P:  571-421-8258
M: 703-776-9040
sbarreda@saffordauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 11/14/2019

thank you for your feedback!

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com