Safford Hyundai Of Springfield

Write a review
703-776-9040
Directions
Appointment

Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52
4.5

( 1817 Reviews )

5 star
72%
4 star
13%
3 star
6%
2 star
3%
1 star
3%

ReScore Reviews™ (42)

ReScore
Overall Rating 4.023811/5Overall Rating 4.023811/5Overall Rating 4.023811/5Overall Rating 4.023811/5rating 4.023811
Original
Overall Rating 1.7441881/5rating 1.7441881rating 1.7441881rating 1.7441881rating 1.7441881
91% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

Verified Customer
Lorton, VA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Pleasantly surprised
My appointment time for a routine oil change and 20k mile check was for 8am and the service department was able to get my car back on the early side so I could get to work on time. I was very pleased with how quickly my car was serviced and the waiting area is very comfortable.
Recommended
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/19/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Verified Customer
Alexandria, VA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Grewt service
This is my dealer to go for 3 years. Richard is excellent and very professional.
Recommended
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/18/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Verified Customer
Springfield, VA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Safford Hyundai
Richard did an excellent job getting the recalls taken care of on my Sonata.
Recommended
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/18/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 10/18/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

RG
Ryan G.
Springfield, VA
2020 Hyundai Palisade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Title
Good
Recommended
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/17/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 10/17/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

EK
Elizabeth K.
Alexandria, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
It is all about the individual service...
Customer service will always buy my loyalty and Richard really went above and beyond assisting me. He was also particularly good at communication every step of the way when service discovered additional warranty issues that needed repair. I actually will stop going to my local mechanic and utilize the dealer for my service because of the quality and effort.
Recommended
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 10/16/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/16/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Verified Customer
Alexandria, VA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Great service by Frederick.
Great service...Sign up for their service specials...
Recommended
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/16/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 10/16/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

DR
Donna R.
Alexandria, VA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
staff
Definitely a people person place. thank you
Recommended
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/16/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 10/16/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

HB
Hanna B.
Alexandria, VA
2011 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2019 Category: Service
Great Service and communication.
I arrived a little earlier and Richard helped me with a very friendly service....
Richard communicate with me every details of the service needs to be done.
Excellent customer service.

Thank you.
Recommended
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/16/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
BH
Bijan H.
Springfield, VA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
My experience
Sanford- Springfield
Recommended
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 10/15/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/16/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MG
Meghan G.
Springfield, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Very efficient service
Well deserved high rating for this service experience.... very honest and a good quick in and out service..... similar price for service to a “Jiffy Lube” and much more professional .....
Recommended
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/15/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 10/15/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

KF
Kevin F.
Fort Belvoir, VA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Great Service
Service dept was able to get me an airbag assembly/seat and conduct brake checks, check the rear wheel sensors.
Recommended
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/14/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
TC
Tracey C.
Stafford, VA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Tracey
There had been an ongoing problem with my car, but the staff at Safford was concerned and attentive. They worked very methodically to diagnose the problem AND insured that my inconvenience was as minimal as possible. I really appreciate all of their efforts, so glad I chose Safford
Recommended
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/14/2019

thank you for your wonderful feedback! im glad to finally get your concerns resolved!

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 10/15/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

KJ
Kathline J.
Clinton, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
The service was great
The customer service was excellent
Recommended
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/14/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 10/15/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

GK
Gina K.
Springfield, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Stafford Hyundai Service
Friendly and helpful staff. Car advisor was helpful explaining the problem to make me understand what is being fixed.
Recommended
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/14/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 10/15/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

PC
Phil C.
Lorton, VA
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Great Service
Great friendly staff here.
Recommended
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/14/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Verified Customer
Fort Belvoir, VA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
Service was outstanding
Richard was outstanding, he explained everything in detail, after servicing was done I had additional questions and he provided answers and solutions. Will return
Recommended
Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/10/2019

thank you for your positive feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
CM
Cynthia M.
Alexandria, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2019 Category: Service
Asst Service Mgr communication was very good
I was frequently informed by the Asst Service Mgr (Richard) of the status of the repairs while waiting for the service to be completed.
Recommended
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 10/09/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/09/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
Verified Customer
Springfield, VA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Good service
Very pleased with their work
Recommended
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 10/08/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/09/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
FM
Fawad M.
Lorton, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Excellent Service
Always helpful always willing to go above and beyond
Recommended
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 10/07/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/08/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com
AK
Anita K.
Alexandria, VA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Professional
The staff is highly responsive and works closely with the customer to ensure a good outcome.
Recommended
MONSITA S., Service Concierge Manager from Safford Hyundai Of Springfield responded on 10/07/2019

Thank you for your positive feedback!

Monsita Saunders
Service Concierge Manger
Safford Hyundai of Springifeld
703.776.9040
msaunders@saffrodauto.com

Peter K., Service Manager from Safford Hyundai Of Springfield responded on 10/08/2019

thank you for your feedback! 

Peter Kim
Service Manager
571-253-6501
PKim@saffordauto.com