ReScore Reviews™ (48)
I'm truly sorry that your recent service visit did not go as well as you wanted it to go. We do our best to explain the needed repairs as best we can to all of our customers. Unfortunately, we must not have done that for you. We try to provide all of our customers with the best service possible. Sometimes when we don't see the vehicles for years it is tough to determine what could have caused something like this to happen. I thought the our explanation on the phone was thorough as well as in person and on your paperwork. I'm happy to hear that you saved some money by getting it done at your normal mechanics shop. We as a certified Hyundai dealer don't use aftermarket parts for repairs like this because they do not work well and we've had problems in the past. When going to a dealership, factory parts are always a little more expensive but it's because of the quality of the product and also the peace of mind knowing that it was fixed properly. I really hope that everything works out for the repairs you had done elsewhere and I'm sorry that we couldn't be better help to you. If you ever have questions feel free to contact me anytime.
Key Hyundai of Salem
I'm sorry that you were not provided with 5 star service during your recent service visit. Our prices are actually lower than most dealerships around, so I apologize that we can not compare to the $20 filters you purchased at Auto Zone. Unfortunately, we do not use aftermarket filters that are not good quality and don't fit properly. We provide all of our customers with quality Hyundai parts. As far as the online appointments go, I will look into your concern but I've had nothing buth positive feedback from other customers that our new online scheduling system is actually much better and easier than it was before. Even though your name did not come up in our appointment schedule we were still able to take care of your visit and were greeted with a smile (under a mask) and we had you in and out in under an hour for your oil change and tire rotation. I really hope that if you feel we need to make changes to better serve you and all of our customers you can contact me so we can discuss it. Any type of feedback is good so that I can correct customer concerns to better serve everyone! Happy Holidays from all of us here at Key Hyundai!!