Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1227 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.5428571/5Overall Rating 4.5428571/5Overall Rating 4.5428571/5Overall Rating 4.5428571/5rating 4.5428571
Original
Overall Rating 2.11429/5Overall Rating 2.11429/5rating 2.11429rating 2.11429rating 2.11429
93% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


Verified Customer
Merrimac, MA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2019 Category: Service
Friendly staff
Very helpful

ES
Elizabeth S.
Andover, MA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
engine light
Diagnosed and resolved quickly

PC
Philip C.
Methuen, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
convenience to work and home.
Friendly people. No time wasted. Right to the point.
GARY D P. from Key Hyundai of Salem responded on 06/21/2019

Thank you for the 5 star review Philip! I'm happy to hear that you are satisfied in how we conduct business here at Key Hyundai. We appreciate your business and look forward to your future service with us.


MM
Millie M.
Methuen, MA
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Hyundai Tucson
Excellent customer service. Knowledgeable, friendly and professional. Took time to review my record to see what services were done in the past and what were needed at present time. Because of the honesty, and sincerity, strengthens their trustworthiness, therefore, I will continue returning to Hyundai Salem, NH.
GARY D P. from Key Hyundai of Salem responded on 06/21/2019

Thank you so much for the great 5 star review Millie! It makes me so happy to hear that you are completely satisfied with the service you receive from us. We do our absolute best to make sure that all of our customers are treated in the same way. We appreciate your business and look forward to seeing you soon.


Verified Customer
Reading, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Fine dealer, a pleasure to work with Key Hyundai.
The service is always excellent. At the moment, staff are coping well with the redesign of the property.
GARY D P. from Key Hyundai of Salem responded on 06/21/2019

Thank you so much for the nice 5 star review. I'm happy to hear that you find our service excellent and understand that we are going through a lot with the renovation. We appreciate your business and hopefully the building will be completed by your next visit.


RD
Roy D.
Plaistow, NH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
Roy
Always great service thank you all
GARY D P. from Key Hyundai of Salem responded on 06/10/2019

Thank you for the nice 5 star review Roy. We appreciate your ongoing business with us and we look forward to seeing you again in the future.


Verified Customer
Windham, NH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Great service
They pay personal attention to everyone. Listen to your problems and answers all questions.
GARY D P. from Key Hyundai of Salem responded on 06/10/2019

Thank you for the 5 star review. I'm glad that you experienced what we try to provide all of our customers on a daily basis. We appreciate your business and hope to see you again in the future.


RK
Robert K.
Salem, NH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Inspection oil change tire rotation
Appointment at 9:30 am. They took my car on time, rotated tires did oil change and inspection sticker and I was home in an hour. Great job and courteous and professional.
GARY D P. from Key Hyundai of Salem responded on 06/10/2019

Thank you for the great 5 star review Robert. I'm glad to hear that your appointment went very well and that we were able to get you in and out so fast. We appreciate your business and look forward to your future service with us.


JD
James D.
North Andover, MA
2017 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Tire repair
Great experience. Thank you.
GARY D P. from Key Hyundai of Salem responded on 06/10/2019

Thank you for the 5 star review James. It's nice to hear that you had a great experience this time around. I'm glad we were able to repair your vehicle and get you on your way immediately. We appreciate your business and look forward to seeing you again.


Verified Customer
Sandown, NH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Welcoming
Very honest and try to save you expenses according to your warranty. Very respectful and friendly.
GARY D P. from Key Hyundai of Salem responded on 06/10/2019

Thank you so much for the nice 5 star review! We are honest with all of our customers and want to make sure that everyone is taken great care of. We appreciate your business and we will see you again soon.


DF
Debra F.
Haverhill, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2019 Category: Service
deb favalora
Customer service is very friendly and efficent
GARY D P. from Key Hyundai of Salem responded on 06/10/2019

Thank you for taking the time to complete the survey Debra. I hope that we will be able to provide you with 5 star service during your next visit.


LB
Lucille B.
Salem, NH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Large Trail
The service manager was great. I was in and out in no time. The only thing that was wrong was big black footprints on the front mat. Usually they always put something on the floor, but there was nothing on it this time.
GARY D P. from Key Hyundai of Salem responded on 06/10/2019

Thank you for the 5 star review Lucille! I'm sincerely sorry for the footprints on your floor mats. I don't have an answer as to why a floor mat wasn't used buy I can guarantee that we will be using them on all cars from now on. We appreciate your business and hope to see you again soon.


Verified Customer
Pelham, NH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019 Category: Service
Awesome
Awesome sauce
GARY D P. from Key Hyundai of Salem responded on 06/10/2019

Thank you for the 5 star review! We appreciate your business and hope to see you again in the future.


DS
David S.
Derry, NH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019 Category: Service
Great service
Mike always takes care of me. I feel confident in his recommendations, and the work his team does.
GARY D P. from Key Hyundai of Salem responded on 06/10/2019

Thank you for the 5 star review David. I'm glad that Mike takes great care of you have confidence in him whenever you come in. We appreciate your business and look forward to seeing you again soon.


ER
Eileen R.
Salem, NH
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Great service
They provided me with a loaner & repairs done quickly
GARY D P. from Key Hyundai of Salem responded on 06/10/2019

Thank you for the 5 star review Eileen. We appreciate your business and it is great to hear that your repairs were done in a timely fashion. We look forward to seeing you again in the future.


JZ
Janice Z.
Litchfield, NH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
service personnel are wonderful
Mike, the service person that we dealt with was great
GARY D P. from Key Hyundai of Salem responded on 06/10/2019

Thank you for the 5 star review Janice. I'm happy to hear that Mike was great to deal with. He's a major asset to our company and hope that he continues to be for many years. We appreciate your business and look forward to seeing you again.


Verified Customer
Methuen, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Great Service
Friendly, fast, and confident service technicians. Convenient times without long waiting periods to schedule. Will defiantly return.
GARY D P. from Key Hyundai of Salem responded on 05/29/2019

Thank you for the great 5 star review. I'm happy that you received such great service from us. It is always nice to hear the positive that comes out of our customers experiences. We appreciate your business and look forward to seeing you soon.


AS
Alfred S.
Haverhill, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
service
good service
GARY D P. from Key Hyundai of Salem responded on 05/29/2019

Thank you for the 5 star review Alfred. We appreciate your business and hope to see you again in the future.


JG
John G.
Lowell, MA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019 Category: Service
Oil change
In and out very quickly, they point out if any other work needs to be done, but no pressure to get the job done there and then.
GARY D P. from Key Hyundai of Salem responded on 05/29/2019

Thank you for the 5 star review John. I'm glad that you weren't pressured into anything. We try to make sure that all of our customers feel comfortable in making their service decisions. We appreciate your business and look forward to seeing you again.


DP
Donna P.
Windham, NH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019 Category: Service
Service department
Service department very friendly, helpful and efficient.
GARY D P. from Key Hyundai of Salem responded on 05/29/2019

Thank you so much for the nice 5 star review Donna. It is great to hear that you find our service department helpful and efficient. We do the best we can to provide the best possible service for you. We appreciate your business and look forward to seeing you again.