Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

333 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


DG
DAVE G.
Anchorage, AK
Saturn VUE
Verified
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11/25/2017
When you do a job, it's done right the first time.
As it's always been over the last 20 years or so, the work you do is first rate. Seldom do I have a complaint and the very few times I did, the problem was immediately corrected to my satisfaction. I also REALLY appreciate that Tim will do his level best to move his jobs around to fit me in at his earliest convenience. Alex on the front desk is a great addition to the crew and also does a great job with scheduling and---remembering customer's names! At Sand Lake, we're not just customers---we're friends. The saying goes---when you find a doctor or a mechanic that you like and does right by you---hang onto them! I plan to hang onto Sand Lake Automotive! Thanks, Tim, Alex and crew. Well done!

PB
PHIL B.
Anchorage, AK
Ford Bronco
Verified
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11/24/2017
Classic Maintenance
Sand Lake has an understanding of what it takes to keep my 35-year old Bronco going. Besides correcting the cooling leak and the exhaust leak, they got the heater working again! The only down side was having the oil and filter changed without asking for that.

MP
MARGARET P.
Eagle River, AK
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2017
VEHICLE OWNER
The service is great.

WC
WAYNE C.
Anchorage, AK
Ford F-150
Verified
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11/21/2017
New brakes!
Great customer service. Thank you

BO
BURT O.
Anchorage, AK
Lexus RX 300
Verified
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11/21/2017
AAA service always
Excellent shop , friendly and professional people. Only shop in anchorage I bring my cars to

EG
Eric G.
Anchorage, AK
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017 Category: Service
Eric said his mechanic was super helpful and very knowledgeable. He not only explained everything to him, but also demonstrated the vehicle's issue. They gave him a really good price.
This review was collected via phone interview by Customer Research Inc.

MS
MARK S.
Anchorage, AK
Toyota Tundra 4WD Truck
Verified
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11/16/2017
Always perfect customer service; trustworthy, friendly folks
I've always really liked these guys. You never feel like they are trying to "sell you something" you don't need.

SD
Steve D.
Anchorage, AK
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017 Category: Service
Steve said they have always provided excellent service.
This review was collected via phone interview by Customer Research Inc.

JL
Joe L.
Alaska
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Joe said this business got him in and out in a reasonable amount of time.
This review was collected via phone interview by Customer Research Inc.

MD
MICHAEL D.
Anchorage, AK
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017
They are professionals
I like their attention to details and they listen to the customer.

RE
RICK E.
Anchorage, AK
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017
I am a new customer but it seems so far to be a very dependable place
Pleased with service

CK
Carol K.
Anchorage, AK
Pontiac Montana SV6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017 Category: Service
Carol said her vehicle was making a strange noise and this business was able to get her in on the same day. She stated that she feels the prices were reasonable.
This review was collected via phone interview by Customer Research Inc.

SC
Scott C.
Anchorage, AK
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017 Category: Service
Scott said everything went well during his visit to this business and they completed the work on time. He had no complaints. They were good.
This review was collected via phone interview by Customer Research Inc.

DF
DONALD F.
Anchorage, AK
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2017
Personal and professional
Customer satisfaction with a personal touch.

KK
KENT K.
Anchorage, AK
Ford Expedition EL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2017
These guys are the best! Always on or under estimates. Prompt, courteous, friendly and knowledgeable
If the free press picks had a catagory for Car repair I believe they would be #1. I have been bringing all our rigs to sand lake for over 20 yrs. I recommend them to everyone I know when auto repair is needed.

CJ
CAROL J.
Anchorage, AK
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017
Always good service and good listeners
The yeam at Sand Lake works with and for the customers best interests in mind, and go the extra mile to find solutions to issues that the customer can work with. Always friendly and helpful. I trust you and your team! Thank you.

KF
Kevin F.
Anchorage, AK
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Kevin said he was happy with the service at this business. Alex was really knowledgeable. He got a follow up call from Tim. They told him exactly what the problem was with his vehicle with out the pressure of other work needing to be done. He was glad he went there. They fixed his vehicle at a lower cost than he expected.
This review was collected via phone interview by Customer Research Inc.

SK
SCOTT K.
Girdwood, AK
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017
Great shop
Always the same excellent service.

MR
Michelle R.
Anchorage, AK
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Spoke with a customer who chose to remain anonymous. She said she has been going to this business for years. The customer service is always good.
This review was collected via phone interview by Customer Research Inc.

JR
Jacque R.
Anchorage, AK
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Jacque said the service was prompt and her vehicle was returned to her in a clean condition.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 141 - 160 of 333 in total