I would like to first say I am sorry that your lug nuts were not properly torqued. I will not try to make excuses as to why this happened. We have never had this happen before, but our proceedure for hand torqueing the lug nuts was not followed. I have addressed this issue with all my employees and added another step that requires two people verify that all wheels are properly torqued. I have tryed to reach you by phone, and left you a massage.Mike Sanderson
Jack, I would like to state right off that I apologize if there was any misunderstanding which I feel there may be- I felt that we were very clear in our communications with and the items that were evaluated per standards on your vehicle that needed servicing based on these standard and/or failure. All repairs approved by you were completed in a step by step process and as we went over with you and approval to perform- Our goal here is to perform the necessary checks and repairs for all of our clients- and to note we do a pretty successful job at this day in and day out. I will be more than glad to address any needs and/or concerns that you may have and provide you with the best service practices that we can provide- I do understand just how frustrating it can be at times with repairs that are not expected or planned on.
We thank you for your business and understanding----
Kirk, I feel there may be a miscommunication in some sort and I will be the 1st to apologize and to offer to correct and/or help you in any way that we can. I told you that we are paying for the replacement of your hood release cable assembly, which I have already ordered the part. It should be here in the next couple of days. I would like to express to you that our goal is always to provide quality service, and to make sure our customers are pleased with the service(s) performed. When it comes to a proper diagnosis and or repairs we take all the necessary steps to insure this is done properly and entirely which provides the proper value that we wish for our customers. With all of our services we also provide a free comprehensive overview of all vehicles to insure safety as well as any maintenance concerns- needs and/or any upcoming services for our customers to insure that you always know where the vehicle stands to proper safety per each indivdual vehicle needs or required items. We take the same care in the components that we install on our customers vehicles for our service(s)- this allows us to be able to provide the very same service value and warranty factors that go hand and hand with the type of service we want to provide our customers.
Please feel free to speak to me about any of your concerns so that we can come the best resolve for you- feel free to call me anytime. If you ever need anything I'm here to help in whatever way possible.
We thank you for your business and understanding.
Roy I am sorry you feel that way, but I told you what was wrong with your VW without charging you anything at all. You said it was an old car that you did not want to spend much money on to repair. We did lube your rusted hood latch.
Got to my car in quick, diagnosis was just as quick.