Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

440 Reviews

98% Would Recommend
Latest Review 6 days ago

Reviews


NM
Nancy M.
Wyoming, OH
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Nancy said everything went as she wanted it to, the cost was reasonable, the staff were nice and it was a good experience.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Harrison, OH
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Fixed my car without any major expense.
Honest, reliable and friendly staff. Fixed my window which wouldn't roll up (my car is 13 yrs old) and I was sure it was the motor but it turned out to be something minor and a less expensive repair bill. I will definitely bring my car back for any other needed repairs. I was able to walk to your shop and drop off my car and didn't need to rent a car. Thanks Santos!!

JS
Jonathan S.
Wyoming, OH
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Jonathan said he received a lot of good information.
This review was collected via phone interview by Customer Research Inc.

SZ
Stephen Z.
Cincinnati, OH
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Stephen said that this business was able to provide same day service. He recommends them.
This review was collected via phone interview by Customer Research Inc.

JS
JIM S.
Cincinnati, OH
Porsche Boxster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
MS
We had an early appointment, we in in and out quickly, with no surprises.

LS
Laura S.
Wyoming, OH
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018 Category: Service
Laura said that she had an overall good experience at the place and they completed her work in a timely manner.
This review was collected via phone interview by Customer Research Inc.

FM
Florence M.
Wyoming, OH
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Florence said that the place was very honest, up front, welcoming and not pushy. They went out of their way to accommodate her.
This review was collected via phone interview by Customer Research Inc.

KS
Kevin S.
Woodlawn, OH
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2018 Category: Service
Kevin said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PV
Philip V.
Wyoming, OH
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Philip said the business was quick, affordable, they provided good communication and did no more than was necessary.
This review was collected via phone interview by Customer Research Inc.

YK
Yee K.
Cincinnati, OH
Mercedes-Benz E-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Yee said she is happy going to them.
This review was collected via phone interview by Customer Research Inc.

CB
CONNIE B.
Mason, OH
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018
Professional Experts
My car just died ......no warning. Called Santos to see if I could have my car towed there. Sure, no problem but will not be able to look at it before Monday. Diagnosis, call with estimate, car done with the next couple of hours. GREAT JOB!

TN
TRAVIS N.
Cincinnati, OH
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018
Outstanding
Outstanding service as usual! The folks at Santos not only came to my home to jump my car’s dead battery, thwy quickly and efficiently replaced it for me at their shop. I’m always extraordinarily pleased with the personal service I receive from the gents at Santos.

MT
MICHAEL T.
Cincinnati, OH
Mercury Mountaineer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018
Service Center
Great service friendly staff owner is present. Very clean shop does guality work

DF
DICK F.
Wyoming, OH
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Great service
The service is always correct and on time

RT
Rick T.
Middletown, OH
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2018 Category: Service
Rick said the service was good, but they diagnosed his vehicle without offering to fix it. In addition, while his vehicle was towed from Santos to his house by the towing service that Rob from this business recommended and set up for him, the sun roof blew off. It was not like that before, but the owner of the towing service refused to do anything about it. It's not this facility's fault, but they recommended the towing service. Rob did offer to follow up with them to find out what could be done, but he has not heard anything back from him yet.
This review was collected via phone interview by Customer Research Inc.

EM
Elliott M.
Cincinnati, OH
Mercedes-Benz E320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Elliot said he has used this business for a long time. The employees provided good service. The work was consistent.
This review was collected via phone interview by Customer Research Inc.

JM
Jim M.
Wyoming, OH
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Spoke with Susan. She said the employees were very accommodating. They explained her service in understandable terms.
This review was collected via phone interview by Customer Research Inc.

SM
Sarah M.
Cincinnati, OH
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Sarah said the business is absolutely superior to anyone she has ever worked with. She brought her vehicle in because she needed new tires at the last minute before taking a trip, and they were able to get the exact tires she wanted and put them on quickly.
This review was collected via phone interview by Customer Research Inc.

LA
LAURA A.
Cincinnati, OH
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018
Santos review
They know me and my auto well. They always treat me with respect. They offer to drive me hime all the time and sometimes I have accepted the ride. I know Mr Santos well and he knows me.

CH
Christa H.
Cincinnati, OH
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Christa said the service was great. The employees were friendly and fast.
This review was collected via phone interview by Customer Research Inc.