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Scott's Auto Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,242 Reviews)
95
Write a Review
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Score Details

5 stars
95%
4 stars
3%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

We are a Better Business Bureau Accredited auto shop with an A+ rating. We are a family-run business providing automotive repair and maintenance services for over 30 years.

Copy & paste link to verify BBB accreditation: http://goo.gl/qFnKd We are a Better Business Bureau Accredited auto shop with an A+ rating. We are a family-run business providing automotive repair and maintenance services for over 30 years.

Copy & paste link to verify BBB accreditation: http://goo.gl/qFnKd

Categories
Auto Maintenance, Repair Shop, Car Maintenance
Contact
(678) 947-4040
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
820 Peachtree Parkway Cumming, GA 30041
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Scott's Auto Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,242 Reviews)
Write a Review
Recent Reviews
PJ
gravatar
Poppy J.
Cumming, GA
Lexus ES 330
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2013
verified customer Verified Customer
Re scoring
True to their words, Scott/Cheran called me back and profusely apologized. I do understand the sometimes things slip. But they called me back and checked my dashboard lights to my satisfaction. they also did a cleaning of my car, which is much appreciated. I am quite pleased with their response in addressing my grievance. I am really happy to go back to them for my future car needs.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/30/2013
proximity to home
I have always been a satisfied customer. But this most recent service has been a nightmarish experience and hence 3 stars. The service was on saturday. they left my car for pick up, after 3:00pm. When I went to the shop to pick it up, to my horrors, the car was left unlocked. There was no key left for me, neither was my paperwork. Besides, they did not take care of a dashboard light, that I had indicated was coming on. When I returned on Monday to ask for my key and paperwork, they nodded a cursory sorry to cause me so much trouble as well as it was irresponsible for them to leave my car unlocked in their lot. So, from a promoter, I have become a detractor because of this experience.
Not Recommended
Scott M. from Scott's Auto Center responded on 07/30/2013 09:33 AM
Mrs. Poppy, I am very,very Sorry for your last experiance. Our Employees are requried to lock all vehicles when finished. There was a miss communication between cheron and ben, the tech thought you were here and picking up the car so he did not lock it. Cheron is very sorry for her mistake and has been repremanded.I can assure you that we take pride and care for our customers vehicles and this was an isolated incident. Please give us an oppertuinty to better serve you in the future. We apprichate your business and i would like to offer you a free oil change for your inconvience. Please let me know if there is anything else i can do to make you Happy. Have a Great Day! Scott (Owner)
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