Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(335 Reviews)

94% Would Recommend
Latest Review over 1 year ago

Reviews


DD
DIANE D.
Scottsdale, AZ
Toyota Camry
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/02/2016
Oil Change
I had an Oil change with you in January, 2016, I discovered in late January. , early February, oil was leaking from my car. I observed
this spot under my car thinking it was water. When I have an oil change, I Trust the Scottsdale Mobil Station where I had my car
worked on and oil change many times, would not have allowed oil to leak from the area of the oil change. In February I stopped in
to your station, Eric checked the oil and my oil was low enough to have Eric put a quart of oil in my Car. I could see oil leak from the same place. I came to Scottsdale Mobile again a few days after Eric checked and replace oil and questioned Eric. I also asked
for the owner/ Manager of the station , Eric agreed to speak with Don the Owner. I did not hear from Don after leaving a message for Don to call me. Don did not call, I went back in and spoke with Don, registering a complaint with Don, asked why I wasn't called
back? His lady friend was in the Hospital. I told Don about the oil change incident, and he agreed to re change oil, and have the seal emplaced properly. I went back the next day for the 5th time, Eric had delegated someone in his shop to take care of my car.
I was there only 5 minutes when the mechanic assigned to re change the oil, he is bringing my car back saying, he completed my
car. I asked the Mechanic if he had changed the oil, being authorized by Eric, mechanic said I wasn't told to re change the oil. SO
he took my car again and performed another oil change and emplaced the seal necessary to keep the oil from leaking. I was appreciative that Don gave Eric instructions to have the oil re changed, however, it was not done until I asked mechanic if he had re changed my oil, he said no. Eric came by and instructed mechanic to change oil. New job was complete, I asked for paper work denoting new oil change for the record. Paper work had not been complete. Eric was typing document to identify that oil had
been changed. Very little was said on repair order, Eric did not make note of type of oil used in my car on the second oil change and for that matter the first oil change, mechanic did not list the type of oil used in my car. I know specifically my 2002 requires a
certain grade of oil. Grade or type of oil was not listed on the repair order 2 times, no recording of type or brand of oil used. I find that very inefficient. Every repair order I have, oil amount and grade were listed,. SO I find oil change 2 times was in complete according to repair order. I am feeling very insecure with your Stations work on a very simple oil change. The first oil change repair order had not listing of any work needed on my Car. Now that this hassle occurred, there was a comment on the 2nd work order of a noise in my car which I have never heard. I feel it is very presumptuous that on the recent order a bearing for right belt pully was listed, at this time there is no noise in my car. I am very dubious of this oil change 2 time, having to come to your station
6 times to get this error on a simple oil change fixed. Presently I am very leery of your work and am planning to take my car to a
shop that has worked and performed oil changes on my car before this incident. Donnie who worked at this station for many years did many oil changes and mechanical work on my car and it was perfect. Donnie was honest and efficient with all the repair
jobs performed on my car. I will never come back to you shop for oil changes or any repair work, because inefficiency, Owner Don
did not return my call 3 times to inquire about my last problem. Eric informed me that Don, Owner was notified of my present complaint, type of oil not listed on repair order, not sure type of oil used. Wrong oil used could damage my engine and or car.
Very disappointed. I had several neighbors interests in having work done at your station. I will not refer them, per my issue.

Very disappointed, because your station is very convenient to my home. Diane

BB
Bruce B.
Scottsdale, AZ
Infiniti Q45
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2016 Category: Service
Bruce said everything was done in a efficient manner. They didn't get sidetracked, and did the service right.

PE
PETER E.
Scottsdale, AZ
Lexus RX 330
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2016
Great service
Booking time is when the car gets serviced. Love that.

TT
Teri T.
Scottsdale, AZ
Honda CR-V
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2016 Category: Service
Teri said they did a good job.

JC
John C.
Scottsdale, AZ
Ford Fusion
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2016 Category: Service
John said they have a reasonable price. They serviced his vehicle and got it done on time.

JB
John B.
Scottsdale, AZ
Infiniti FX35
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2016 Category: Service
John said they did a great job.

MV
Maureen V.
Scottsdale, AZ
Ford Mustang
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2016 Category: Service
Maureen said this business is good.

MW
Matt W.
Arizona
Jeep Wrangler
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2016 Category: Service
Matt said the business took longer providing service due to a part being 12 hours late.

CL
Carey L.
Scottsdale, AZ
Honda Pilot
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2016 Category: Service
Carey said Mike is really on the ball. He was very personable. He also stated that the oil change was a bit pricey but he would recommend them for service.

LS
LISA S.
Scottsdale, AZ
Nissan Altima
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2016
Quick, friendly and reasonable.
Great experience.

SD
Stuart D.
Scottsdale, AZ
Chrysler PT Cruiser
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2016 Category: Service
Stuart said he had an issue at this business, but the employees solved it really well. His radiator seemed to be out of water after service, but they took his vehicle right back. He would recommend them and he thinks they do good work. He is very happy with their service.

WC
William C.
Scottsdale, AZ
GMC Yukon
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2016 Category: Service
William said this business was very cordial and professional in the service they provided.

VC
Vicky C.
Tempe, AZ
Ford Fusion
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2016 Category: Service
Vicky said she loves this business and they are always very kind to her.

TH
Tim H.
Scottsdale, AZ
Ford Pickup
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2016 Category: Service
Tim said this business was great.

SH
Stacy H.
Scottsdale, AZ
Toyota RAV4
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2016 Category: Service
Stacy said this business fit her in the same day, provided service quickly, and everything ran smoothly.

Displaying Review 241 - 255 of 335 in total