Lexus ES 300
Great Service As Always
Shade Tree Auto has been taking care of our cars for several years. ALWAYS receive competent, courteous, goof value, and honest services. Great new facility.
Employees are very friendly and professional. Highest quality of work that they stand behind. If you need a repair they inform you if it is necessary to have it done immediately or it can wait. They give you an estimate of any future repairs ahead of time.
Clint D. from Shade Tree Auto responded on 10/13/2017
Thanks for the great review, Janet!
People are courteous, knowledgeable and helpful
In for a tire repair and I was in and out very quickly.
great service every time I come in. They treat me like I"m their most important customer. They keep me well informed with the progress of my car and has it completed well before I ask them to.
Great service every time. Just fun people to be around and they are very knowledgeable and do a great job explaining things to me and never pushing any service on me. Amazing customer service. Highly recommend them to everyone.
Des Moines, IA
Honda Civic Si
Amazing customer service!
Everyone always goes above and beyond! I cant imagine taking my car anywhere else!
Quick turnaround for a drop off oil change and no pressure on the other problems found.
front end checkout
Shade Tree Auto is the BEST. Rob is the BEST. He knew how upset I was when I came into the shop and reassured me that I will be able to overcome my dislike for the car. I was having a problem with noise by the tires and Rob took the car, checked it out and drove it around for a while. He came back with valuable information even though he couldn't find any problems. He related the problems as being normal Impala sounds. He fixed the front seat and I'm enjoying the car much better. Thanks to Shade Tree for your great Staff!! Louise Hauger
Jeep Grand Cherokee
prompt courteous service and very professional
on time and quality reasonably priced!
Fast, honest service
Service turn around was fast and efficient, prices were resonable
West Des Moines, IA
This was my first time visiting shade tree. I called on a Monday for a Friday appointment and they were so nice in getting me all set up. Once I got there everyone was super friendly and they checked with me before performing any services on my vehicle which is very much appreciated. They even send you a break down of things that need work on the car. They took the time to take care of my needs and speak to me on the phone and text when I had questions. Very helpful!
Shop was able to get me in on short notice and accomplish what needed done in my time frame.
Great Service and Communication from Start to Finish
STA has been my "go to" service provider since my first visit two years ago. I have had multiple repairs as well as routine service, oil changes, etc. I know for a fact Clint and Dustin can be trusted and my vehicle and, by extension, me and my family, are in good hands. In the past I have encountered many shops and dealerships that charged for work they did not complete, completed repairs so poorly that after the fact I discovered safety had been compromised, and / or would never let the vehicle out of the shop until they found a larger repair required, even if they had to make it up. These are the guys you go to to avoid that in the first place, or salvage the situation afterwards. I am an old geezer and in my life I have never seen a better shop or better management.
Very Good Service.
Would recommend to Friend.
Amazing customer service in great location with convenient amenities!
I have previously gone elsewhere for auto work since it was conveniently located right in Grimes, and I had not heard much about Shade Tree. After their new center opened and I had heard about them being heavily involved in the community, I decided to to give them a shot. I was pleasantly surprised with their amazing service. Pam was very helpful up front, giving me the confidence to leave my keys with her. I also felt a sense of trust that she would not tell me that something needed done, that was unnecessary. This was important to me as my previous auto shop would tell me over a thousand dollars of work needed done, when only one or two things were necessary. I was then offered a ride to home or work, or wherever I needed to go. Once my car was looked at I was sent a link that went into detail about parts of my car (including pictures and specifics), and video tutorials that explained what a part did or why it needed to stay in good condition. I then got the repair work done the same day I brought my car in. Pam called me when my car was done and I was offered a ride back up to Shade Tree from work. I came in and was explained what work was done and I paid for the excellent service. I didn't notice any additional charges, or anything over I would have paid somewhere else. Overall, Shade Tree Auto has excellent customer service and has added great amenities since building a new center and upgrading their online information for customers.
Very friendly and helpful. I needed my car repaired quickly because I was going out of town. Pam called multiple places to find the part needed for the repair and it was done on time. She really went the extra mile!
This is hands down the best mechanic shop I have ever dealt with. They worked me in on short notice, gave me a ride home and they have a cool feature where they can send you text messages with pictures and reports of your issue and overall vehicle health. I will never go elsewhere!
I can't say enough good things about this shop- professional with great service! I won't go anywhere else.
Always a pleasure doing business here!
Everyone is friendly and knows what they're doing. The shop is comfortable and clean. Always great work done on time and on budget. THANK YOU!
Quick Service Accomodation
I was in a pinch and had to have a tire fixed in short order. Shade Tree squeezed me in, despite their busy schedule.
Customer service is fantastic!
I trust the people at Shade Tree and will continue to take my vehicles there for servicing.