Shadow Lake Collision Center

Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85
4.9

( 572 Reviews )

99% Would Recommend
Latest Review 17 days ago

Reviews


DM
Daniel M.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2012 Category: Collision
Daniel said the business is close to his house and the first time he brought his vehicle to this business for repairs they did a good job. His vehicle was about a week late due to parts delays, but they kept him well informed on the status.
This review was collected via phone interview by Customer Research Inc.

MF
Michelle F.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2012 Category: Collision
Michelle said they were really good. They're very nice people, and they're very pleasant and easy to work with.
This review was collected via phone interview by Customer Research Inc.

PM
Patricia M.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2012 Category: Collision
Patrcia said everything went fine. They were fast and the vehicle looks great.
This review was collected via phone interview by Customer Research Inc.

JK
Jeff K.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2012 Category: Collision
Jeff said the facility worked with his insurance company to have the repair completed very quickly, making it a very easy process.
This review was collected via phone interview by Customer Research Inc.

TM
Thomas M.
NE
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/03/2012 Category: Collision
Thomas said that this is the second time that he has brought his vehicle into this business. The first time they did not fix it correctly, so it needed to be brought in for this visit. By the end of this visit they were still unsure if this would solve the issue and he is very unhappy with the work not being done. He was also told this visit would only take twenty minutes, however, it ended up taking an hour and a half for reasons they did not disclose to him. It is because of how much longer it took that he did not consider himself to be kept adequately informed and why he was not satisfied with the courtesy and communication. He was not satisfied with the person that prepared the estimate for reasons he did not wish to elaborate on. He would not recommend them for these reasons.
This review was collected via phone interview by Customer Research Inc.

AC
Amanda C.
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2012 Category: Collision
Amanda said there is always room for improvement. She mentioned they did do a great job.
This review was collected via phone interview by Customer Research Inc.

JH
Joyce H.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2012 Category: Collision
Joyce said she is very happy with the experience. The business did an excellent job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

CK
Craig K.
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2012 Category: Collision
Craig said this business did a great job. His vehicle looks like it's brand new from the factory.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2012 Category: Collision
David said they did everything he asked and everything was easy.
This review was collected via phone interview by Customer Research Inc.

MS
Mark S.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2012 Category: Collision
Mark said they did a good job.
This review was collected via phone interview by Customer Research Inc.

BO
Brandon O.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2012 Category: Collision
Spoke with Mindy. She said the business did a great job. They treat the customer well and they should keep up the great work.
This review was collected via phone interview by Customer Research Inc.

SS
Sudip S.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2012 Category: Collision
Sudip said the results are great.
This review was collected via phone interview by Customer Research Inc.

SG
Shelby G.
NE
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/26/2012 Category: Collision
Shelby said that the paint this business did does not match her vehicle. They were also suppose to repair the back bumper, however, they just replaced it with the front bumper instead. They did not inform her as often as she would have liked them to. She was not satisfied with the communication for the reasons she has already mentioned. She wouldn't recommend this business because she was told by someone who knows people that work at this business that the people that worked on her vehicle were goofing around in it. The vehicle is now leaking coolant and needs a new radiator even though she just replaced it a month ago.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
NE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2012 Category: Collision
Chris said the receptionist up front wasn't friendly when he first came in. She was more worried about the computer than the customer at the door. He was satisfied with the way he was treated by the personnel, for the most part.
This review was collected via phone interview by Customer Research Inc.

CN
Cynthia N.
NE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2012 Category: Collision
Spoke with Dan. Dan said they were outstanding and they did a good job, but no one is perfect.
This review was collected via phone interview by Customer Research Inc.

AS
Amy S.
NE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2012 Category: Collision
Amy said the business was supposed to perform an alignment but they forgot it. The business is aware of the problem and Amy will by returning when she has some time.
This review was collected via phone interview by Customer Research Inc.

JO
Janet O.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2012 Category: Collision
Janet said she was happy with the work performed.
This review was collected via phone interview by Customer Research Inc.

KM
Kendra M.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2012 Category: Collision
Kendra said from start to finish, this business was both accommodating and convenient. This business was available when she needed them to be.
This review was collected via phone interview by Customer Research Inc.

JS
Jessica S.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2012 Category: Collision
Jessica said they provided her with a free rental vehicle for the duration of her repair service.
This review was collected via phone interview by Customer Research Inc.

ES
Erica S.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2012 Category: Collision
Erica said this business did what she wanted done and her vehicle looks great.
This review was collected via phone interview by Customer Research Inc.