Shadow Lake Collision Center

Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85
4.9

( 572 Reviews )

99% Would Recommend
Latest Review about 1 month ago

Reviews


KR
Kennick Niccole R.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2011 Category: Collision
Niccole said this business did a really good job, and she got her vehicle back 2 days early. She stated the personnel were very nice and helpful.

DP
Durling P.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2011 Category: Collision
Pam said she was not satisfied with the thoroughness of the estimate because they had to change it. They had to change her bumper to a refurbished one.

WJ
Williams J.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2011 Category: Collision
Jen said everything was fabulous.

DA
Dominguez A.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2011 Category: Collision
Annette stated she had to bring the vehicle back four times because they did not repair the engine correctly. Her vehicle was not ready when promised. She was told it would take three days, but it took much longer and she did not elaborate on the reason or length of the delay. She was satisfied with the way she was treated by the personnel, but her daughter was not satisfied with the way she was treated. She chose not to elaborate further.

N
Nolan
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2011 Category: Collision
Nolan said she chose this business because she received a flyer as a teacher.

JS
Jo S.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2011 Category: Collision
Jo said the people at this business are very kind.

DJ
Daly J.
NE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2011 Category: Collision
John said he only rated a 4 because he would have liked for it to have been done a little faster.

RJ
Rattanasak J.
NE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2011 Category: Collision
Jonathan said he chose this facility because it is near where he lives and they have free rental vehicles.

HB
Hauge B.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2011 Category: Collision
Spoke with Rita. She stated that the business had done work on her daughter's vehicle and did a good job so they decided to use the same business for their repair work. She mentioned that they did a good job on theirs also.

AM
Amanda M.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2011 Category: Collision
Spoke with Amanda. She said Jason, the person who helped her with everything, was very helpful.

PE
Perry E.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2011 Category: Collision
Perry said they did a great job.

JK
Jason K.
NE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2011 Category: Collision
Jason said he took his vehicle to this business just to have it cleaned, so there were no repairs.
This review was collected via phone interview by Customer Research Inc.

GA
Gabe A.
NE
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/07/2011 Category: Collision
Gabe stated that although the vehicle was ready to be picked up on the right day they called him at 2pm and he returned their call at 4pm. They said his vehicle was ready and he mentioned that he wouldn't be able to pick the vehicle up until 5:30pm and they said that was fine. He took the rental vehicle to the rental car agency and got to the business at 5:32pm and everybody was gone for the night. No one told him that he had to be there by 5:30pm or he wouldn't be able to get the vehicle until the next business day. Gabe wouldn't recommend this business because of the above mentioned reason.
This review was collected via phone interview by Customer Research Inc.

EB
Edward B.
NE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2011 Category: Collision
Edward said they had to wait for a few things. He chose not to elaborate further. There was no communication.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
NE
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/06/2011 Category: Collision
James said they gave him the run around. He spoke with different people who told him different things. The repair work was not done right and he had to point it out to them. The fender and the grills were not aligned properly and the headlights were out of alignment too. He had to wait a week and a half for his vehicle because they should have totaled it. The insurance company quoted $11,500 and they only quoted $9,500. In the end they used the amount that was given by the insurance company. He was not kept adequately informed during the repair process. He was not satisfied with how they treated him. When he told them that the repair work was not right, their technician said they could not make any adjustments to it and it was the best they could do. He was not satisfied with the business' communication for the above reason. He would not recommend them for the above reasons. They corrected the problems at the end after he spoke with the owner.
This review was collected via phone interview by Customer Research Inc.

DG
David G.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2011 Category: Collision
David said the experience was fantastic. He added the vehicle was delayed 1-2 days because there was an issue with the shipping of the hood. According to David, he hasn't had a repair in so many years, so if the amount quoted in the estimate is the going price these days, he stated he guessed he is satisfied with the thoroughness of the person that prepared the estimate.
This review was collected via phone interview by Customer Research Inc.

GK
Genevieve K.
NE
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/02/2011 Category: Collision
Genevieve said the repair ran late so she said she would pick up the vehicle in the morning. When she got to the business she paid her bill and then got in the vehicle and then noticed the low pressure light for the tires. She asked if the tires could be taken care of quickly as she needed the vehicle to get to work. She said it took 45 minutes to get that tire light problem fixed and she was not happy about being delayed when the business had her vehicle overnight.
This review was collected via phone interview by Customer Research Inc.

MG
Myra G.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2011 Category: Collision
Myra said she chose this business because it was well lit, clean and looked well kept.
This review was collected via phone interview by Customer Research Inc.

TH
Tracy H.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2011 Category: Collision
Tracy said they did a wonderful job.
This review was collected via phone interview by Customer Research Inc.

DH
Diana H.
NE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2011 Category: Collision
Diana said she was also referred by her insurance company.
This review was collected via phone interview by Customer Research Inc.