Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,341 Reviews)

ReScore Reviews™ (72)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


CE
Charles E.
Bethlehem, CT
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021 Category: Service
Shakers Hyundai Service
Excellent place to have our Santa Fe serviced

KP
Kathleen P.
Waterbury, CT
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021 Category: Service
Consistent exceptional service.
I'm very pleased with the consistent exceptional customer experience I received when I bring my car in for servicing. The staff is always pleasant and makes sure that if I have any questions or concerns they are addressed. I am a single person and normally have to wait at the dealership for my car service and the waiting area is always clean, comfortable and stocked with coffee, tea and water. The service turn around time is usually much quicker than I anticipate.
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 05/13/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


HS
Heather S.
Harwinton, CT
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021 Category: Service
Excellent
Dealership and staff are top notch
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 04/30/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


Verified Customer
Waterbury, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021 Category: Service
Thank you
I am happy we were able to resolve my concerns with my last service visit. I appreciate the quick response and friendly service. Thank you

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2021 Category: Service
Long wait time
Great place but wasn’t notified about the very long wait time and wasn’t offered a courtesy car. As a loyal customer, I was extremely disappointed.
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 04/26/2021

It was a pleasure speaking to you. I am pleased we were able to talk and resolve your concerns with your last service visit. I always want to exceed customers expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service.
Thank you


Chris Morgado
Service Director
Shakers Family Hyundai
cmorgado@shakershyundai.com


Verified Customer
Bristol, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021 Category: Service
Service
Great customer service and friendly staff
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 04/26/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


AG
Anne G.
Middlebury, CT
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021 Category: Service
seamless
Swift, thorough, efficient. What more could you want?
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 04/22/2021

Congratulations on your new purchase & Thank you for the 5-star score. We always want to exceed customer’s expectations when making a vehicle purchase with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your future service needs. Chris Morgado Service Director cmorgado@shakershyundai.com

CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 04/22/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


GM
Gregory M.
Waterbury, CT
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021 Category: Service
Greg Maher
Professional Experienced Staff & Service
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 04/22/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


MS
Michael S.
Waterbury, CT
2014 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021 Category: Service
Good friendly service
Nicole and the service staff were friendly and professional in getting my car back in working order. Thanks
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 04/22/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


Verified Customer
Watertown, CT
2015 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021 Category: Service
Friendly and knowledgeable
Knowledgeable
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 04/22/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


Verified Customer
Waterbury, CT
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021 Category: Service
Great customer service
When I bring my vehicle in for service I like the prompt courteous Professional customer service i receive I wish Shaker’s Hyundai would bring back the live cameras I was so impressed with the mechanic inspecting my vehicle I was able to Be a part of the service being preformed and become more
Knowledgeable of maintenance Needed to keep my vehicle running properly.
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 04/22/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


CC
Charles C.
Watertown, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
Grreat salesperson
This is to give your sales associate :Shantelle Diaz and excellent review. She was exceptionally knowledgeable and guided me thru the purchasing process very smoothly.

I would give a rating of ***** to Shantelle and would come back to her again for my next purchase.
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 04/14/2021

Congratulations on your new purchase & Thank you for the 5-star score. We always want to exceed customer’s expectations when making a vehicle purchase with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your future service needs. Chris Morgado Service Director cmorgado@shakershyundai.com


MH
Mary H.
Portland, CT
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021 Category: Service
An exceptional dealership
Shaker Hyundai is not your typical car dealership from a seamless purchase with total transparency and salesmen who salaried and not on commission. That makes the experience so much more pleasant. The service staff is knowledgeable and helpful.. I love the videos that they provide to show you what has been done on your car and what it might need. All top notch!
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 04/02/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


CL
Claire L.
Oxford, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2021 Category: Service
Good service department
Always gets you in a timely manner. I like the video they send while working on it.
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 03/28/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


SR
Santos R.
Waterbury, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Car maintenance
Excellent attention from the service advisor, keep up the good work
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 03/28/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


TN
Trudy N.
Southbury, CT
2005 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021 Category: Service

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/17/2021 Category: Service
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 03/18/2021

It was a pleasure speaking to you. I am pleased we were able to talk and resolve your concerns with your last service visit. I always want to exceed customers expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Thank you