Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,230 Reviews)

ReScore Reviews™ (22)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
93% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


Verified Customer
Beacon Falls, CT
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020 Category: Service
Great fast service
Never have to wait more than an 1 hour for oil change.

KM
Karen M.
Woodbury, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020 Category: Service
Great service
My car was taken right on time and a text video was sent to show me what was done and what needed to be done. I appreciated being given the option to decide if I agreed to the new air filter and cabin filter.

BS
Bruce S.
Wolcott, CT
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020 Category: Service
Service 2012 Hyundia
Good service friendly staff, clean place.
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 07/14/2020

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


JT
John T.
Thomaston, CT
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020 Category: Service
Great service
Bought 2 cars from them and had a great experience.
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 07/14/2020

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


JF
Joeseph F.
Wolcott, CT
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2020 Category: Service
Great service
Courteous staff, taken right away not a long wait at all. Sent video while completing service to keep me informed
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 07/14/2020

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


DC
Daniel C.
Wolcott, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Oil change service
I had an oil change this week and everything went good the service department was very friendly
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 07/11/2020

It was a pleasure speaking to you. I am pleased we were able to talk and resolve your concerns with your last service visit. I always want to exceed customers expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Thank you Chris Morgado Service Director Shakers Family Hyundai


DC
Daniel C.
Wolcott, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/10/2020
Oil change
I had an oil change this week . Service was quick and easy. The service department was very friendly and I would recommend this dealership
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 07/10/2020

It was a pleasure speaking to you. I am pleased we were able to talk and resolve your concerns with your last service visit. I always want to exceed customers expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Thank you Chris Morgado Service Director Shakers Family Hyundai


DC
Daniel C.
Wolcott, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020 Category: Service
Oil change
Helped my voncerns

Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/09/2020 Category: Service
Oil change
It took too long and they didn't put the cover that covers the oil pan back on
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 07/10/2020

It was a pleasure speaking to you. I am pleased we were able to talk and resolve your concerns with your last service visit. I always want to exceed customers expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Thank you Chris Morgado Service Director Shakers Family Hyundai

CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 07/10/2020

It was a pleasure speaking to you. I am pleased we were able to talk and resolve your concerns with your last service visit. I always want to exceed customers expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Thank you Chris Morgado Service Director Shakers Family Hyundai

CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 07/11/2020

It was a pleasure speaking to you. I am pleased we were able to talk and resolve your concerns with your last service visit. I always want to exceed customers expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Thank you Chris Morgado Service Director Shakers Family Hyundai


TI
Todor I.
Oakville, CT
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020 Category: Service
Thanks
Excellent service!
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 07/09/2020

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


AB
Ali B.
Waterbury, CT
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020 Category: Service
Spectacular Service with no Compromise!
I've recieved great customer service from the repair rep at the servicing center, and she even sent me a video of the mechanic looking at my car! She translated what services were recommended and why the mechanic recommended them, along with providing fast and efficient service at a fair cost. I will definitely be servicing my car at Shaker's Hyundai as long as I keep receiving customer service at this calibre.
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 07/09/2020

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service.

Chris Morgado
Service Director
cmorgado@shakershyundai.com


Verified Customer
Terryville, CT
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/01/2020 Category: Service
Good service
Quick and efficient service
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 07/02/2020

Thank you for the 4-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


MG
Maria G.
Naugatuck, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020 Category: Service
the service dept is very good and acommodating.
friendly atmosphere
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 07/01/2020

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


KK
Kristen K.
Seymour, CT
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020 Category: Service
Great people
Very kind and very professional
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 07/01/2020

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


GF
George F.
Bristol, CT
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Service
Great service.
Efficient, well done above and beyond service. Love the videos showing me what was done and what needs to be fixed or changed.
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 06/29/2020

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


SR
Santos R.
Waterbury, CT
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020 Category: Service
Maintenance
Keep up the good work, Some mechanics are yes excellent on what they do. One in particular out of others that has worked ‘ s. On my cars is jesting he’s a very good ( excellent ) mechanic . He takes no short cuts. He cares about what he does, he’s professional and responsible. Good human being.
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 06/29/2020

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service.

Chris Morgado
Service Director
cmorgado@shakershyundai.com