Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

508 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 3.7142886/5Overall Rating 3.7142886/5Overall Rating 3.7142886/5rating 3.7142886rating 3.7142886
Original
Overall Rating 1.7142829/5rating 1.7142829rating 1.7142829rating 1.7142829rating 1.7142829
92% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


Verified Customer
Bridgeport, CT
2015 Hyundai Sonata
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/17/2018 Category: Service
Service repair.
Honesty is my biggest issue with this establishment.
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/17/2018

VERY SORRY TO HEAR ABOUT THIS.

I WILL FOLLOW UP WITH A PHONE CALL

THANK YOU FOR THE REVIEW


John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

CH
Crystal H.
Thomaston, CT
2014 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2018 Category: Service
Car
Went in for my routine oil change. Also got my tires rotated. Two days later, my tire pressure light went on. Tires are fine. So I don't know what happened. But overall, have a great experience with Hyundai.
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/17/2018

THANK YOU FOR THE REVIEW!!

THE COLD WEATHER CONTRACTS THE AIR PRESSURES IN YOUR TIRES. PLEASE BRING IT BY ANY TIME FOR A FREE INSPECTION IF THIS CONCERN STAYS PRESENT. 

THANK YOU

John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

Verified Customer
Prospect, CT
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
the shop techs
From the maintenance shop specialist to the techs everyone is great and professional
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/16/2018

THANK YOU FOR THE GREAT 5 STAR REVIEW!!

FROM THE WHOLE TEAM AT SHAKERS FAMILY HYUNDAI, THANK YOU.

John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

Verified Customer
Terryville, CT
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Great service from Roxy!
Roxy was great straightening out a problem I encountered with the call center rep I spoke with previously. I was not happy at all with the service I was provided by the call center rep but Roxy was able to turn that around. Prior to my experience with her I would not have recommended Shaker's to anyone.
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/15/2018

THANK YOU FOR THE GREAT 5 STAR REVIEW!!

FROM THE WHOLE SERVICE TEAM AT SHAKERS FAMILY HYUNDAI, THANK YOU.


John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

ST
Shonda T.
Waterbury, CT
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Happy
So glad I finally got my sunroof fixed... it was a on going issue since last year... hopefully I will not have anymore issues ...
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/15/2018

THANK YOU FOR THE GREAT 5 STAR REVIEW!!

FROM THE WHOLE TEAM AT SHAKERS FAMILY HYUNDAI, THANK YOU.

John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

NC
Nieves C.
Prospect, CT
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Service
Efficient, professional, friendly and best service I have ever experienced.
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/15/2018

THANK YOU FOR THE GREAT 5 STAR REVIEW!!

FROM THE WHOLE TEAM

THANK YOU.


John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

Verified Customer
Terryville, CT
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
CUSTOMER SERVICE
Best Customer Service I ever received from any car dealership from the moment I walked in the door to purchasing sante fe service all around top quality in a state of the art building.
Thank you
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/15/2018

THANK YOU FOR THE GREAT 5 STAR REVIEW!!

FROM THE WHOLE TEAM AT SHAKERS FAMILY HYUNDAI, THANK YOU!!

John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

SJ
Samuel J.
Bristol, CT
2012 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Services
The services staff is the BEST. Roxy is A#1
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/13/2018

THANK YOU FOR THE GREAT 5 STAR REVIEW!!

FROM THE WHOLE TEAM AT SHAKERS FAMILY HYUNDAI, THANK YOU!!


John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

CL
Chitta L.
Naugatuck, CT
2004 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Brakes replacement
The work was done immediately although I did not any previous appointment. The Service personnel -Roxy was friendly so was other lady with whom I processed the bill.
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/13/2018

THANK YOU FOR THE GREAT 5 STAR REVIEW!!

FROM THE WHOLE TEAM AT SHAKERS FAMILY HYUNDAI, THANK YOU!!


John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

DD
Doreen D.
Naugatuck, CT
2018 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Great Service!!!
They took me right away with my set appointment! Very nice people and Had my service done in no time! Thank you!
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/13/2018

THANK YOU FOR THE GREAT 5 STAR REVIEW!!

FROM THE WHOLE TEAM AT SHAKERS FAMILY HYUNDAI, THANK YOU!!


John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

SS
Stacey S.
Watertown, CT
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Excellent once again
Once again, Shakers went above and beyond for me. Very happy!
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/12/2018

THANK YOU FOR THE GREAT 5 STAR REVIEW!!

FROM THE WHOLE SERVICE TEAM AT SHAKERS FAMILY HYUNDAI, THANK YOU.

John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

SM
Scott M.
Naugatuck, CT
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Professionalism
A quick vacuum of the interior would put your service over the top.
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/10/2018

THANK YOU FOR THE GREAT 5 STAR REVIEW!!

FROM THE SERVICE TEAM AT SHAKERS FAMILY HYUNDAI, THANK YOU.

John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

MD
Matthew D.
Watertown, CT
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
...
...
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/09/2018

THANK YOU FOR THE GREAT 5 STAR REVIEW!!

FROM THE TEAM AT SHAKERS HYUNDAI

THANK YOU

John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

RS
Ronald S.
Waterbury, CT
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018 Category: Service
Great service, but . . .
My scheduled oil change was a good experience but when I was asked if I wanted my tires rotated, prior to the work being done, I should have been told that there would have been an additional fee. I was the one that had to bring that fact to light.
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/08/2018

THANK YOU FOR THE GREAT 5 STAR REVIEW!!

SEE YOU NEXT SERVICE


John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

Verified Customer
Seymour, CT
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Great service! Quick and great staff
Great dealership!!
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/08/2018

THANK YOU FOR THE GREAT 5 STAR REVIEW!!

John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

MC
Michael C.
Watertown, CT
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2018 Category: Service
Service staff in service dept.
Just fine.
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/04/2018

THANK YOU FOR THE REVIEW.

HOPE WE CAN GET A 5 STAR REVIEW NEXT SERVICE.

THANKS

John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

MD
Marco D.
Waterbury, CT
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Great experience!
I qent on my lunch break for my oil change and it was quick, cheap, and good. Vouldnt ask for more!
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/03/2018

THANK YOU FOR THE GREAT 5 STAR REVIEW!!

FROM THE WHOLE SERVICE TEAM AT SHAKERS FAMILY HYUNDAI, THANK YOU 


John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

HM
Holly M.
Waterbury, CT
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Friendly place
Excellent
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/03/2018

THANK YOU FOR THE GREAT 5 STAR REVIEW!!

FROM THE WHOLE TEAM AT SHAKERS FAMILY HYUNDAI. 

tHANKS YOU

John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

Verified Customer
Naugatuck, CT
2017 Hyundai Accent
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/03/2018 Category: Service
Disappointed
I have been very happy so far with Shaker Hyundai but this experience was very disappointed.
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/03/2018

SORRY FOR THE POOR EXPERIENCE HERE AT SHAKERS FAMILY HYUNDAI.

I WOULD LIKE TO APOLOGIZES FOR THE LONG WAIT YOU HAD. I WOULD LIKE TO COMP YOU YOUR NEXT OIL CHANGE. PLEASE LET ME KNOW IF THAT WORKS. THANK YOU FOR THE FEED BACK.

THANKS


John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/04/2018

John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200

SB
Shelby B.
Naugatuck, CT
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Quick and friendly
Easy to schedule, friendly staff, great service thanks.
JOHN B., Service Manager from Shaker's Family Hyundai responded on 10/02/2018

THANK YOU FOR THE GREAT 5 STAR REVIEW!!

FROM THE WHOLE TEAM AT SHAKERS FAMILY HYUNDAI, THANK YOU.


John Bara
Service Manager

Shakers Family Hyundai
jbara@shakershyundai.com
860-631-4200