Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,320 Reviews)

ReScore Reviewsâ„¢ (55)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
93% Would Recommend
100% Business Response
Latest Review about 23 hours ago

Reviews


ES
Ellen S.
Plainville, CT
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2021 Category: Service
Quick service and listens to your problems
I had a problem and the service writer was very understanding and made sure I was happy with my services that day!

LS
Lisa S.
Easton, CT
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2021 Category: Service
Service
The moment I pulled in was welcomed by employee and directed to waiting area. When my car was done, was given all paperwork with explanation of work done then she walked me to my car. Professional, competent, easy process, will return. 😊
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 02/24/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


JH
Joan H.
Waterbury, CT
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021 Category: Service
Great customer service
Always professional, helpful and pleasant dealership to work with.
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 02/24/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


JM
John M.
Middlebury, CT
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021 Category: Service
Service
Satisfied
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 02/24/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


Verified Customer
Waterbury, CT
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021 Category: Service
Service
Fast and good service

Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2021 Category: Service
Service
Good sales and service
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 02/10/2021

It was a pleasure speaking to you. I am pleased we were able to talk and resolve your concerns with your last service visit. I always want to exceed customers expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Thank you


VM
Vincent M.
Shelton, CT
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021 Category: Service
Service Personnel
Nichole and Charmella are exceptional service advisors and are focused on customer satisfaction for sure. Great assets to service!!!
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 02/03/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


FF
Felicita F.
Torrington, CT
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2021 Category: Service
Great service
Great service. Awesome team willing to help. Got my dream car
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 01/30/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


WC
Walter C.
Waterbury, CT
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021 Category: Service
Excellent service
Excellent from all staff
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 01/18/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


JD
Joyce D.
Southington, CT
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021 Category: Service
The employees both sales & service
Exceptional service
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 01/07/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


AB
Alisha B.
Naugatuck, CT
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021 Category: Service
Exceptional Service
Shakers was exceptional in every aspect! From first pulling up, I didn't even wait 5 seconds and the door was opening. Everything was clearly explained and the job was done an hour earlier than promised! I have yet to be disappointed!
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 01/07/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


MB
Marie B.
Waterbury, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021 Category: Service
Service
Always pleasant to deal with. Very helpful
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 01/07/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


TO
Thomas O.
Shelton, CT
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Service
The service coordinator was informative, friendly and felt like he had my best interest in mind.
My experience at shaker so far has been excellent. I am always welcomed back to the dealer by name and everyone is friendly. The customer loyalty program is great. It has saved me alot of money in scheduled maintenance.
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 01/07/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


GG
Greg G.
Woodbury, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020 Category: Service
Great people and service
Great service and awesome people.
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 01/08/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com


MP
Matthew P.
Milford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
Great Saleswoman
Shantelle Diaz was very friendly and made our experience in trading in my car and leasing a 2020 hyundai Santa Fe quick and easy.
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 01/07/2021

Congratulations on your new purchase & Thank you for the 5-star score. We always want to exceed customer’s expectations when making a vehicle purchase with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your future service needs. Chris Morgado Service Director cmorgado@shakershyundai.com


JT
Joyce T.
Waterbury, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
Great service upon entry .
Upon arriving I was greeted with a welcome and was asked why I was here and what I needed. I asked if they had time today to do a few repairs or should I come back and I was assured they would do every thing possible . The lady Chimilla was very knowledgeable and . I asked about tires only planned on getting one but upon inspection I was told they were not the right size and 2 were in bad shape she came back later and said I needed to replace them. I also asked it the could do an oil change and fix my head lights and she assured they would try to get everything I needed done .
CM
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 01/07/2021

Thank you for the 5-star score. We always want to exceed customer’s expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Chris Morgado Service Director cmorgado@shakershyundai.com