Business Solutions

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Shaker's Family Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,425 Reviews)
70
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
132
Total ReScores
4.8
ReScore Average
70
Net Promoter Score ®

Business Details

Contact
(860) 631-4200

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (US & Canada)
674 Straits Turnpike Watertown, CT 06795

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
60
Net Promoter Score ®

Business Details

Categories
Contact
(203) 754-9494
No Business Hours Provided

Business Hours

* No Time Zone provided
674 Straits Turnpike Watertown, CT 06795

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
21
Total ReScores
5.0
ReScore Average
87
Net Promoter Score ®

Business Details

Categories
Contact
(203) 754-9494
No Business Hours Provided

Business Hours

* No Time Zone provided
674 Straits Turnpike Watertown, CT 06795
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,425 Reviews)

Verified Customer
Waterbury, CT
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customer Verified Customer
8
Category: Service
Third time is a charm
After speaking with the service manager I was reassured that he will personally book my next appointment and make sure things are done correctly and in a timely manner. This proves they value me as a customer and will take the time to make sure this next experience is a good experience.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/14/2022
Service Type: Repair
1
Category: Service
Late again
The second time in a row the service department did not complete the work on one of my Hyundai’s in a timely manner.
CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 03/15/2022

Sorry we did not exceed your expectations at your last service visit. We always attempt to provide excellent service. Someone from our management team will reach out to you a.s.a.p.

CHRISTOPHER M., SERVICE DIRECTOR from Shaker's Family Hyundai responded on 03/15/2022

It was a pleasure speaking to you. I am pleased we were able to talk and resolve your concerns with your last service visit. I always want to exceed customers’ expectations while servicing with us. Feel free to contact me anytime you are not 100% satisfied. I personally appreciate your business and loyalty to Shakers Hyundai. Looking forward to seeing you for your next service. Thank you Chris Morgado Service Director Shakers Family Hyundai

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