Shawnee Service Center


Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

273 Reviews

100% Would Recommend
91% Business Response
Latest Review 1 day ago
LISA W. on 04/20/2018
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"Great Service, Candid Advice"
Phil fixes what needs fixing, and is honest about what can be deferred. We value his advice and expertise!
Vehicle: Mazda Mazda3
Service Date: 04/18/2018
Review Created: 04/20/2018 07:51 AM
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Phil M., Manager at Shawnee Service Center responded on 04/20/2018

Thank you Lisa and family

Shawnee Service Center
Phil Marvin
BERNARD D. on 04/19/2018
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"Exceptional Service"
Another successful visit to the Shawnee Service Center. They've cared for our Toyota Avalon from day one -- twelve years later, it is in excellent condition, in large part because of the professionals at Shawnee. Thank you again.
Vehicle: Toyota Avalon
Service Date: 04/04/2018
Review Created: 04/19/2018 06:52 AM
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Phil M., Manager at Shawnee Service Center responded on 04/19/2018

Bernie, Thank you for the wonderful review. 

Shawnee Service Center
Phil Marvin
PETER J. on 04/15/2018
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"Fast rescue to unexpected problems"
We have had such wonderful service from Shawnees for decades. This past week I had an unexpected flat tire when I went out of the house and saw a note on my windshield alerting me to the fact that one of our tires was flat. Phil sent Roger over in about a quarter of an hour. He inflated the tire and stayed with us until he accompanied us as we drove over to the garage where they took care it on the spot.
Vehicle: Volkswagen Golf
Service Date: 04/14/2018
Review Created: 04/15/2018 10:47 AM
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Phil M., Manager at Shawnee Service Center responded on 04/16/2018

Peter, Thank you for the review. Glad we could help .

Shawnee Service Center
Phil Marvin
ANDREW S. on 04/15/2018
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"Availability "
Wonderful service! Attentive, efficient, great communication, really nice, knowledgeable, and skilled people that work there! Such a pleasure doing business with them!
Vehicle: Toyota Corolla
Service Date: 04/14/2018
Review Created: 04/15/2018 04:53 AM
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Phil M., Manager at Shawnee Service Center responded on 04/16/2018

Maggie, Thank you for the wonderful review. Hope all goes well for your duaghter . 

Shawnee Service Center
Phil Marvin
Dennis H. on 04/11/2018
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Spoke with Anne. She said the staff always respond in a timely way and get the job done reliably. This experience was an emergency and her vehicle was taken care of right away.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/04/2018
Review Created: 04/11/2018
This review was collected via phone interview by Customer Research Inc.
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Phil M., Manager at Shawnee Service Center responded on 04/12/2018

Thank you Anne & Dennis

Shawnee Service Center
Phil Marvin
MIKE D. on 04/10/2018
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"Top notch certified auto technicians and great management."
I’ve used Shawnee for years and they are the go to garage for all your auto needs. No nonsense, real time diagnostics, you will know exactly what’s wrong with Your auto, after they inspect it.
Vehicle: Pontiac Sunfire
Service Date: 04/07/2018
Review Created: 04/10/2018 01:07 PM
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Phil M., Manager at Shawnee Service Center responded on 04/10/2018

Mike, Thank you for your great review.

Shawnee Service Center
Phil Marvin
Fiston M. on 04/04/2018
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Fiston said the business' service is the best.
Vehicle: Nissan Rogue
Category: Service
Service Date: 03/31/2018
Review Created: 04/04/2018
This review was collected via phone interview by Customer Research Inc.
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Phil M., Manager at Shawnee Service Center responded on 04/07/2018

Thank you Fiston


Shawnee Service Center
Phil Marvin
Jack C. on 04/04/2018
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Jack said the service was very good.
Vehicle: Toyota Camry
Category: Service
Service Date: 03/28/2018
Review Created: 04/04/2018
This review was collected via phone interview by Customer Research Inc.
ALAN W. on 04/02/2018
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"Haven’t been disappointed in 41 years. "
I don’t think you’ll find a better place to get your car repaired.
Vehicle: Toyota Prius
Service Date: 03/31/2018
Review Created: 04/02/2018 07:50 AM
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Phil M., Manager at Shawnee Service Center responded on 04/02/2018

Alan, Thank you for the great review. 

Shawnee Service Center
Phil Marvin
BILL C. on 04/01/2018
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"they identify quickly what needs to be repaired"
Very good service!
Vehicle: Lexus ES 300
Service Date: 03/31/2018
Review Created: 04/01/2018 02:47 PM
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Phil M., Manager at Shawnee Service Center responded on 04/02/2018

Thank you. 

Shawnee Service Center
Phil Marvin
JERI G. on 03/31/2018
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"Super Shawnee"
Another great experience at Shawnee ! The mechanics are pro active so that the car remains in the best running order possible. Always grateful for everything they do to keep an older car running well.
Vehicle: Honda Accord Sdn
Service Date: 03/31/2018
Review Created: 03/31/2018 08:12 PM
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Phil M., Manager at Shawnee Service Center responded on 04/02/2018

Thank you Jeri

Shawnee Service Center
Phil Marvin
ANITA T. on 03/30/2018
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"Dropped in ."
Thanks, Ted for the great service for the small but important ( for us) jobs . I difn’t Have an appointment and you fit me in.
Thanks, Roger too.
Vehicle: Acura TL
Service Date: 03/28/2018
Review Created: 03/30/2018 06:49 AM
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Phil M., Manager at Shawnee Service Center responded on 03/30/2018

Anita , Thank you for your review. Glad we could help .

Shawnee Service Center
Phil Marvin
Mike S. on 03/26/2018
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"Knowledge and honesty "
Shawnee is old school always making sure what is needed and only what is needed. They have the knowledge and wisdom to do the job right. It is truly a pleasure to know your in capable and honest hands!!!!!
Service Date: 03/15/2018
Review Created: 03/26/2018 07:35 AM
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Phil M., Manager at Shawnee Service Center responded on 03/26/2018

Thank you Mike

Shawnee Service Center
Phil Marvin
LOUIS K. on 03/24/2018
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"Always pleasant"
Shawnee always makes it so easy. Just wonderful.
Vehicle: Acura TSX
Service Date: 03/24/2018
Review Created: 03/24/2018 08:00 PM
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Phil M., Manager at Shawnee Service Center responded on 03/26/2018

Thank you, Loiuis

Shawnee Service Center
Phil Marvin
PATRICIA J. on 03/23/2018
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"Excellent Service"
Thanks so much for doing a wonderful job!
It means everything to have a car service center you can trust. I so appreciated the ride to and from work while my car was in the shop. I will definitely will be back.
Vehicle: Mercedes-Benz ML350
Service Date: 03/21/2018
Review Created: 03/23/2018 04:13 AM
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Phil M., Manager at Shawnee Service Center responded on 03/23/2018

Patricia, Tank you for the great review. Our pleasure helping you out. 

Shawnee Service Center
Phil Marvin
BERNARD D. on 03/19/2018
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"As always -- competent and professional"
Simply the best service center on the Northshore. We tried others when we moved back to Kenilworth, but none compared to Shawnee.
Vehicle: Toyota Avalon
Service Date: 03/17/2018
Review Created: 03/19/2018 08:43 AM
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Phil M., Manager at Shawnee Service Center responded on 03/19/2018

Bernie , Thank you for your review and patronage all these years. 

Shawnee Service Center
Phil Marvin
Richard P. on 03/19/2018
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Richard said the staff was fast and efficient.
Vehicle: Toyota Highlander
Category: Service
Service Date: 03/17/2018
Review Created: 03/19/2018
This review was collected via phone interview by Customer Research Inc.
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Phil M., Manager at Shawnee Service Center responded on 03/23/2018

Thank you Richard

Shawnee Service Center
Phil Marvin
EMELY G. on 03/17/2018
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"Excellent service with no effort to increase the size of the bill"
I appreciate the honesty. I've had other places tell me that I needed new tires when these have less than 5000 miles on them. And I'm sure a lot of places would have told me that I needed a minor tune up since it's been a while. You did not.

You came highly recommended by Anne Harkonen whose son used to own a BMW dealership and I'm glad I took her advice and brought the car to you. I'll be back and will recommend you to others.
Vehicle: Porsche 911 Carrera
Service Date: 03/14/2018
Review Created: 03/17/2018 01:30 PM
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Phil M., Manager at Shawnee Service Center responded on 03/19/2018

Emily, Thank you for your great review. See you next time.

Shawnee Service Center
Phil Marvin
DEBRA S. on 03/17/2018
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"Prompt service, thorough and courteous"
Direct, honest and they don't try and push unnecessary services
Vehicle: GMC Yukon XL
Service Date: 03/14/2018
Review Created: 03/17/2018 07:56 AM
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Phil M., Manager at Shawnee Service Center responded on 03/17/2018

Thank you Debra, Our pleasure helping you.

Shawnee Service Center
Phil Marvin
Leonard J. on 03/17/2018
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Spoke with Linda. She said the staff took care of them and did the work properly.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 03/14/2018
Review Created: 03/17/2018
This review was collected via phone interview by Customer Research Inc.
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Phil M., Manager at Shawnee Service Center responded on 03/23/2018

Thank you Len and Linda

Shawnee Service Center
Phil Marvin
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