ReScore Reviews™ (20)

ReScore
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5rating 3.9rating 3.9
Original
Overall Rating 2.15/5Overall Rating 2.15/5rating 2.15rating 2.15rating 2.15
89% Would Recommend
100% Business Response
Latest Review 2 days ago
Carol S. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Was quick and easy and needed no other appointment. Yay!
Vehicle: 2005 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/21/2018 10:40 AM
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MARCI A., Service Manager at Sheppard Hyundai responded on 02/22/2018

Thank you for giving us another chance.  I am glad that we made this experience better than the other ones!

Thanks again!

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Robert D. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Bob Dobkins"
People and the workmanship. Great place to be
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/20/2018 03:36 PM
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MARCI A., Service Manager at Sheppard Hyundai responded on 02/20/2018

We appreciate your responses.

Thank you so much!

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Verified Customer on 02/19/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Expertise "
Good work!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/19/2018 06:15 PM
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MARCI A., Service Manager at Sheppard Hyundai responded on 02/20/2018

Thank you so much for the wonderful survey.

Thanks again!

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Mark C. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistent effort to improve"
My last service at Sheppard was a 5 star experience because of attention to my needs and attention to detail. It hasn't always been this good. I'm hopeful that this trend will be the new norm! Thank you Sheppard Hyundai Service!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/18/2018 06:47 AM
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MARCI A., Service Manager at Sheppard Hyundai responded on 02/19/2018

Thank you for giving us another chance, we appreciate it!


Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Howard R. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent staff and service"
I'll be back!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/16/2018 04:31 PM
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MARCI A., Service Manager at Sheppard Hyundai responded on 02/16/2018

It was a pleasure working with you the other day, and I look  forward to seeing you again!

Have a wonderful weekend!

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Margaret S. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service, good work"
car always drives better after service
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/16/2018 12:36 PM
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MARCI A., Service Manager at Sheppard Hyundai responded on 02/16/2018

Thank you for your time and service e in answering the survey.  We really appreciate it!

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and prompt service."
Has always been good!
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/16/2018 11:18 AM
Evan C. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They were nice."
It was cool, job well done, and quick.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/14/2018 03:23 PM
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MARCI A., Service Manager at Sheppard Hyundai responded on 02/14/2018

We appreciate your survey and remarks.

Thanks again!

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Verified Customer on 02/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Always good service. Comfortable waiting room.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/11/2018 03:18 PM
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MARCI A., Service Manager at Sheppard Hyundai responded on 02/12/2018

Thank you for the great survey response.  We appreciate the service!

Thanks again!

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Kay C. on 02/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Respect"
I was treated with consideration and respect.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/11/2018 09:29 AM
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MARCI A., Service Manager at Sheppard Hyundai responded on 02/12/2018

Thank you for your response to our survey.

Thank you so much!

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Stephanie S. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Service was great
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/09/2018 01:43 PM
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MARCI A., Service Manager at Sheppard Hyundai responded on 02/12/2018

Thank you so much for the great survey response!

We appreciate it!

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Katie H. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Staff"
High marks.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/08/2018 05:38 PM
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MARCI A., Service Manager at Sheppard Hyundai responded on 02/08/2018

Thank you so much for the wonderful survey.  We appreciate you and your business!

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Verified Customer on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service recall"
Friendly staff. Courteous and efficient. Scheduled appointment quickly and only took about 1 hour for the repairs. Did have a little trouble getting ahold of the service department to schedule the visit, but once I did, it went smoothly.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/07/2018 01:00 PM
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MARCI A., Service Manager at Sheppard Hyundai responded on 02/07/2018

Thank you for the wonderful remarks.  We appreciate your business, and look forward to helping you in the future!

Thanks again!

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Gail W. on 02/06/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"SantaFe recall"
Loved the waiting area. Got in for recall service the same afternoon!
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 02/01/2018
Service Type: Repair
Review Created: 02/06/2018 09:45 PM
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MARCI A., Service Manager at Sheppard Hyundai responded on 02/07/2018

We appreciate your service, thank you very  much for the great survey response.

See you next time!

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Gael D. on 01/31/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always do a good job; we appreciate their care."
See above.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/25/2018
Service Type: Maintenance
Review Created: 01/31/2018 08:13 PM
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MARCI A., Service Manager at Sheppard Hyundai responded on 02/01/2018

Thank you for the quick response.  We look forward to working with you again, and appreciate your service!

Thanks again

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Randy G. on 01/31/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ease of scheduling appointment"
Service personnel were courteous and friendly
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 01/25/2018
Service Type: Repair
Review Created: 01/31/2018 07:26 AM
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MARCI A., Service Manager at Sheppard Hyundai responded on 01/31/2018

Thank you so much for the great survey.  We appreciate you!

Thanks again.

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Harvey N. on 01/29/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service visit"
In and out in 1-hour.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 01/23/2018
Service Type: Repair
Review Created: 01/29/2018 09:48 PM
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MARCI A., Service Manager at Sheppard Hyundai responded on 01/30/2018

Thank you for the wonderful survey.  We appreciate you!

Thanks again

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Verified Customer on 01/29/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hundai Tucson "
John. C
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/22/2018
Service Type: Maintenance
Review Created: 01/29/2018 09:12 PM
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MARCI A., Service Manager at Sheppard Hyundai responded on 01/30/2018

Thank you for your service!

WE APPRECIATE YOU.

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Verified Customer on 01/29/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Took care of recalls "
The service was fairly quick and the apoointment was earlier than expected. I thought I would have to wait at least a month for this to be done.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/24/2018
Service Type: Repair
Review Created: 01/29/2018 02:57 PM
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MARCI A., Service Manager at Sheppard Hyundai responded on 01/29/2018

I am happy we were able to take care of you so quickly.

Thanks again!

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
James P. on 01/29/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"none"
none at this time
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/19/2018
Service Type: Repair
Review Created: 01/29/2018 10:09 AM
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MARCI A., Service Manager at Sheppard Hyundai responded on 01/29/2018

I understand your frustration, and will have you come back in as soon as we have a loaner car for you to drive.  Thank you for your patience, and we hope to get this resolved quickly!

Marci Arold
Service Manager
541.762.8812
marci.arold@sheppardmotors.com
Displaying Review 1 - 20 of 513 in total