ReScore Reviews™ (27)
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I am sorry for the experience you had with the sales department, this was a survey to judge how the service department took care of your needs while your vehicle was here for service . I have spoken with the general manger about the experience you had with sales and he will be reaching out to you .
I am very sorry for your experience here at the dealership , Hyundai is having some issues with these recalls we are doing our best to get you back on the roads as soon as possible .
I apologize for the inconvenience. When your appoinment was made online last night, we did not have the available parts information until you arrived today. Some parts are not stocked at all times. Please let us know if we can assist you in the repairs when the parts arrive!Marci Arold
I was told that my camshaft gear was failing and that the car was not safe to drive. I was also told that the O2 sensor was broken (as I thought). They gave me a repair quote that also included an 'urgent' need to replace my timing belt, flush every fluid I have, replace the brakes, replace the struts, replace the battery, and replace the radiator hoses. Totaling over $3500.
This didn't feel right and so I picked up my car (paid $121 for the inspection) and took it too my regular mechanic. He went through the entire list the Hyundai technician made and was down right appalled. Of that entire list only 3 things even needed to be done at all and only one was urgent. The O2 sensor needed to be replace (as I said at the beginning), my transmission fluid needed to be flushed soon and my timing belt was up to be replaced based on my mileage but it was not urgent.
The camshaft gear had no problems, my car was not 'UN-drivable' or 'unsafe' to drive as the service department said.
Upon further inspection I noticed that my mileage was not recorded right on the repair estimate. It is over 30,000 miles short of my actual mileage. I highly suspect this is not my car. Yet I paid for an inspection for someone else's car that looks like (from the quote) is ready to fall apart. This is a very troubling oversight from the service department.
Thank you for the feedback. I tried to call you again today, and left a message. please reach out to me at your earliest convenience.
Thanks again, Marci
Something felt off so I called my mechanic for a second opinion, I even picked up my car and too it over to him. He and I were both shocked and appalled by the repair suggestions Sheppard Hyundai have. After he looked at my car and tried to see the reasoning behind each of the suggestions, he found that there is nothing wrong with the camshaft gear, the only fluid that may need a flush was transmission, the battery was fine, the brakes and struts were great and the only thing that actually needs to be fixed is the O2 sensor which was all the diagnostic codes pointed to in the first place. $300 that is it.
I am horrified and hurt that Sheppard Hyundai treats people like this. Was I profiled as a car idiot? Because I'm female and dressed for an office job? I'm a technician to!!! I just don't have all the tools to deal with my car. I know when I'm being bamboozled.
So I paid $121 for an inspection which is utter crock. Only reason I paid is because my time is more valuable than an argument with someone who can't do anything to fix it. The only positive thing that I can say is my car was cleaned and vacuumed.
I vow to never return.