ReScore Reviews™ (37)
Thank you for the amazing review , have a great trip and we will see you next service .
Thank you so much for the great review and the kind words ! see you next service !
I don’t think you’re quite getting it yet!
Sure, the new software program didn’t live up to it’s expected and assumed capabilities that didn’t include transferring the notes.
The software program designed for your dealership had the capabilities built into it, the real problem rests with, someone there failed to test it so it could be implemented into action to use with your customers.
That was the root cause of the problem of ‘the oil change problem’ that was dropped through the cracks.
That happened because someone dropped the ball and failed to test it.
The other problem that exists that seems to be getting glossed over is the fact that I sat there for 4 hours not knowing what to expect, only assuming. That’s partly my fault again along with my failure to make sure you installed the correct oil. I should have inquired periodically so I new where I stood. I failed because I assumed this was your job because I’m the paying customer!
Originally I was to be informed when the shuttle driver returned for a so called 3 hour service so I could get a ride to do some work I needed to do. Instead, I wasn’t notified while I patiently waited for an hour. At that time I chose to wait another 2 hours to get my car. After waiting 3 hours, I did go to Ilium and ask if my car was ready. He said it was a big service and they were still working on it. Was told to go wait in the waiting area and he would let me know when it was ready. I waited another hour, total of 4 hours!
I’m not sure why this part is being over looked? Unless it’s either your normal way of dealing with customers or it’s an easy way out because I’m not pressing it and you will think it will just go away because you think I’m ok with it. Would you be?
This is what I think. I think the mechanics and people in the back working on, then washing cars do a good job and are reliable. It’s the people upfront that’s dropping the ball with the customer.
This was sent Oct. 16, Friday. No response.
Sorry thing went off the rails, the new system did not pull over our old notes but everything is fixed for next time < thank you for your support and the review . I promise we will do better next time!
Thank you for the great review !
Bummer about the window getting broken out , glad we could get it taken care of ASAP! thanks for the great review!
I wish we where closer, thank you for the great review !
Well thank you for the great review , and yes Tom is the best !
I've had my sonata since new (2013). I've never had an issue with it outside of normal wear and tear. The car has over 120,000 miles on it, it's been a great car. The issue is that the car doesn't start when cold without pumping the brakes and the brake pedal is stiff. The service department states they could not duplicate the issue. The only other thing that was done was an oil change and they did a beautiful job washing and detailing the car. I was charged over $220 for an oil change, car wash and I still have the same issue with starting the car when cold. (They kept it overnight to try to duplicate the issue). This is frustrating to say the least.
I am very sorry you are having the same issue we would more then willing to take another look at it without charge if its still having the issue . We like to duplicate the issue before replacing parts if you would like to set another appointment we will take another look at it.
Thank you ! Glad we could get you in and get the problem fixed.
Sorry for the longer then normal wait time, with all the inspections and doing the complete oil service it can take up to 2 hours but we try to keep in around the hour time frame when possible. Thank you for the great review!
Thank you for the great review , we look forward to your next visit !
Spoke with customer and put policys in place to make future customers aware of our protocols. Thank you for the review
Thank you for the kind words and the 5-star review! We appreciate your business.
Thank you for the great review !
Thank you for the 5 star review