Overview

Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5rating 4.37

674 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 3.952381/5Overall Rating 3.952381/5Overall Rating 3.952381/5rating 3.952381rating 3.952381
Original
Overall Rating 2.19048/5Overall Rating 2.19048/5rating 2.19048rating 2.19048rating 2.19048
88% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


JM
Jonathan M.
Eugene, OR
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Great, Friendly, Fast Service
Really had a good experience. Thanks for getting me in and out quickly Sheppard Team, you were all awesome!

SB
Susan B.
Florence, OR
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Great Service
I appreciate the Hyundai service from employees. They are cheerful, helpful and efficient.

TC
Teresa C.
Junction City, OR
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Review for Hyundai Santa Fe
Friendly, good service, professional,

Verified Customer
Springfield, OR
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Great Improvement
Great service, scheduled quickly! Things seem to be improving in the service department. Also, best shuttle service in town.

Verified Customer
Eugene, OR
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Hyundai
Very informative and professional, on top of that extremely courteous!!

HR
Howard R.
Albany, OR
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Superb service & parts department
I have never had a better experience with any car dealer for any make that provided this kind of outstanding service. Have told everyone I know who's looking for a new or used car about Sheppard. Outstanding!

RP
Ronald P.
Eugene, OR
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Service Dept review
Great service, short wait, and nice car wash! Thanks for your service.

CW
Corey W.
Corvallis, OR
2018 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2018 Category: Service
Nothing to Complain Of
Good, friendly, and helpful service. The only complaint is the lounge area isn't very comfortable and doesn't have plugins/table space for laptops. And the shuttle service is a little tedious.

Verified Customer
Newport, OR
2016 Hyundai Elantra Gt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018 Category: Service
Discount coupon
The service representative and supervisor were kind enough to accept my 1 day late Hyundai discount coupon but gave me a discount of $25 dollars rather than the coupon's value of $35 (total for oil change and cabin filter). The explanation given was that the entire discount would cost the dealership money because of the price of oil. I drive 4 hours round trip for my vehicle service at Sheppard Hyundai so I think use of 1 day late coupon would be acceptable if they want to keep customers. AND, why tell me that the coupon was too much of a discount and they would loose money? The discount coupon was a Hyundai coupon so I doesn't make sense to me for the service department to tell me that.

JI
Judith I.
Eugene, OR
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Friendly phone contact, greeting, service by woman at service desk. Car wash.
It was,easy ( and pleasant) to get an appointment. The woman at the service desk was friendly, smiley and explained future service needs.

RK
Robert K.
Eugene, OR
2014 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Rating dealership
Attention to detail. People are spot on customer service. The Hyundai Accent needs total makeover. The hatchback especially. Way too short. Very very poor poor turning ratio. And rhe suspension system needs to revamped. The dealer isn't responsible for engineering errors. Sheppard Motors. is a class act

KM
Kathy M.
Eugene, OR
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Customer Service
Customer Service is great!!

GA
Gary A.
Eugene, OR
2014 Hyundai Elantra Gt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2018 Category: Service
local
hyundai is good

MS
Marc S.
Gardiner, OR
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Excellent
Excellent service and customer service

Verified Customer
Eugene, OR
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Quick and efficient
Quick and efficient service. I went right when it opened without an appointment.

AS
Alvin S.
Eugene, OR
2016 Hyundai Sonata Plu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Service as it should be.
Prompt, friendly and there is a nice waiting area with speciality coffee drinks. The service was completed on schedule and the cost was as quoted. No complaints.

PS
Paula S.
Glendale, AZ
2017 Hyundai Sonata Hyb
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018 Category: Service
Friendly, timely service
I appreciated the timely service, but I would have liked to be called when the service was completed.

ER
Eric R.
Springfield, OR
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Car service
The tech that work on our car is awesome.

JR
John R.
Marcola, OR
2016 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018 Category: Service
None
None

HT
Hallie T.
Eugene, OR
2013 Hyundai Elantra Gt
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2018 Category: Service
Terrible
https://www.yelp.com/biz/sheppard-motors-eugene?hrid=LZ4L-LBQRU-413kUpR0v9g&utm_source=ishare&utm_content=review
Brian B. from Sheppard Hyundai responded on 09/14/2018

Hello Hallie,
I am Brian Bennett here at Sheppard Motors and I am very sorry for the experence you had at the service department. I would like to talk with you when you get the tail light replaced or please give me a call at you're convenience.

Brian Bennett
541 231 5744