Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

1671 Reviews

ReScore Reviews™ (63)

ReScore
Overall Rating 4.1111113/5Overall Rating 4.1111113/5Overall Rating 4.1111113/5Overall Rating 4.1111113/5rating 4.1111113
Original
Overall Rating 2.28571/5Overall Rating 2.28571/5rating 2.28571rating 2.28571rating 2.28571
91% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


TM
Thomas M.
Denver, CO
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Online appointments
Use the website to set your appointment. Extremely easy. And convenient. Just remember to ask for car wash. I always forget.

JM
Jack M.
Aurora, CO
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018 Category: Service
Shortline
Always great service--Easy to make appointment and time is always acceptable for the service
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/20/2018

Jack,

Thank you for your business and 5 stars

Cliff Hergemueller
Service Manager
303-577-2272

MK
Michal K.
Aurora, CO
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
Excellent customer service
I received excellent customer service.
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/20/2018

Michal,

Thank you for your 5 stars

Cliff Hergemueller
Service Manager
303-577-2272

MA
Marcelino A.
Denver, CO
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
Customer service was excellent
They fast kind and all around amazing. Best customer service I have had
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/20/2018

Marcelino,

Thank you for the 5 stars

Cliff Hergemueller
Service Manager
303-577-2272

Verified Customer
Aurora, CO
2017 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/17/2018 Category: Service
Service
No review
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/20/2018

Thank you for your review and feedback I would like to know more about your service visit. Please let me know what we could have done better for you.

Cliff Hergemueller
Service Manager
303-577-2272

PB
Paula B.
Denver, CO
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
My Service Tech
System crashed but Alex let me know it would be awhile and she got me out asap and discounted my service. She always takes good care of me!
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/20/2018

Paula,

Thank you for your 5 stars and your business

Cliff Hergemueller
Service Manager
303-577-2272

Verified Customer
Aurora, CO
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Very friendly showed me what needed to be fixed before fixing it
Friendly was in and out
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/20/2018

Thank you for the 5 stars

Cliff Hergemueller
Service Manager
303-577-2272

TB
Tom B.
Elizabeth, CO
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Love the customer service at service counter
The person I deal with ( usually same person) knows my name smiles and is happy.
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/20/2018

Tom,

Thank you for your business and 5 star review

Cliff Hergemueller
Service Manager
303-577-2272

DU
Deborah U.
Westminster, CO
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Friendly, polite, professional
I drive across town for service here with a dealership less than 5 miles from my house. Everyone is always very helpful and informative. Very timely service.
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/17/2018

Deborah,

Thank you for your business and your 5 star review. See you next visit.

Cliff Hergemueller
Service Manager
303-577-2272

Verified Customer
Denver, CO
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
air bag light on
took my car in for service, my air bag light was on and wouldn't go off . they diagnosed the problem fixed it and sent me on my way as a happy customer. There's no better feeling when your car is not operating properly and it gets repaired. thanks to the service advisors but more importantly the techs.
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/17/2018

Thank you for your 5 star review

Cliff Hergemueller
Service Manager
303-577-2272

TM
Tamela M.
Strasburg, CO
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Great service department staff
I was happy with the staff and the time it took to get the services done
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/17/2018

Tamela,

Thank you for your 5 star review and youir business

Cliff Hergemueller
Service Manager
303-577-2272

PJ
Peggy J.
Denver, CO
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Speedy customer service
The service to my vehicle in a very speedy manner and I was happy with the service
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/17/2018

Peggy,

Thank you for your business and 5 stars

Cliff Hergemueller
Service Manager
303-577-2272

MO
Marlon O.
Commerce City, CO
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Service
Excellent customer service
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/16/2018

Marlon,

Thank you for the 5 stars

Cliff Hergemueller
Service Manager
303-577-2272

JR
John R.
Aurora, CO
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Courteous staff, great mechanics!
I’ve been a customer at Shortline for over 4 years. Never have I been disappointed in the service or customer relations. I will continue to use Shortline for my Hyundai Service needs!
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/16/2018

John,

Thank you for you kind words and being a loyal customer to us. Thanks for the 5 stars, see you next visit

Cliff Hergemueller
Service Manager
303-577-2272

RC
Robert C.
Denver, CO
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Great, friendly and prompt service
Excellent
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/16/2018

Robert,

Thank you for your business and 5 star review, see you next visit.

Cliff Hergemueller
Service Manager
303-577-2272

AD
Annie D.
Denver, CO
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Excellent service!
Excellent customer service & repair! I will definitely be back!
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/14/2018

Annie,

Thank you for your review

Cliff Hergemueller
Service Manager
303-577-2272

Verified Customer
Denver, CO
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Great Dealership
Friendly, nice, polite, knowledgeable people!!
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/14/2018

Thank you for your 5 star review

Cliff Hergemueller
Service Manager
303-577-2272

AH
Alisha H.
Aurora, CO
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Oil change
Quick, thorough service. Car always runs smooth after getting service on my vehicle.
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/14/2018

Thank you for your 5 star

Cliff Hergemueller
Service Manager
303-577-2272

AB
Amy B.
Aurora, CO
2018 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/13/2018 Category: Service
Professional Service Staff
My new car has a defect, that of course the dealership wasn't prepared for, but they have been very accommodating and genuine in their efforts to help. I have been made to feel like they don't care, so im really lucky that they have a great team.
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/14/2018

Amy,

Thank you for your feedback I would like to know more on your visit. I want to resolve any issue we may hace caused you. I will be calling you today to resolve your issues you may have. Sorry you feel like we don't care but I know we do and want to keep all customers happy.

Cliff Hergemueller
Service Manager
303-577-2272

MS
Merriel S.
Denver, CO
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Merriel S
Very good
CLIFFORD H., Service Manager from Shortline Hyundai responded on 08/14/2018

Merrirl,

Thank you for your business and 5 star review.

Cliff Hergemueller
Service Manager
303-577-2272