Sorry Braden for the misunderstanding. The way we set appointments is we ask the customer to bring the car in the morning and leave it with us so we can work it in sometime during that day. Now if a customer is wanting to wait on the job we will block off a set time to do the job and get to it within 30 minutes of the set time.I apoligize that our service writer did not make that clear to you.
These days, I reckon our expectations have decreased a bit with COVID, for one thing, and just the general attitutude of so many businesses regarding service. Apparently the word never got to Shorty's. The level of attention and service was beyond comparison. They stopped what they were doing when we got there and assigned a mechanic to review our electrical problem. In a matter of a very few minutes, the tail lights were working. They continued to review all aspects of the circuit to see if they could make them fail again. The fellow didn't want to let us get back on the road unless we were going to be safe. He showed personal interest in our safety. We just aren't used to this type of hospitality and attention.
So...we get ready to leave and Tyler, our mechanic, turned in his ticket to the front with a $0 dollars cost for what he'd done. I was dumb-founded. I asked why is there no charge. He said, "I really didn't do anything important". For those of you born in the 40s or 50s, you'll recognize this reference. I thought I was in Mayberry and Gomer had just fixed my vehicle for free. Friendly, efficient, honest and caring. You can't ask for better.
I highly recommend this team and feel confident that they treat everyone this way. Thanks again to all y'all at Shorty's!!