Shorty's Bear Safety Service Inc.

Took a Buick Enclave by for water pump repairs. I had suspension issues after pikcing up the vehcile. Their quote to fix the problem was substantially above other shops. I went elsewhere and will in the future.

This was sent to the wrong person. I have never owned a Nissan Versa

On or about Oct 11th..I called William ant shortys and told him I had a problem with road noise I my ford edge.2010..he said to bring it in the next day so I did. I explained that I had a lot of road noise and that I think it may possibly be my wheel bearings going out on the right front tire and possibly brake problems.anyway.william said they'll check it out and call me..they called me back and said that it was my right front wheel bearing that needed fixing and then quoted me a price of 440 and also said that I needed my brakes worked on too..at which I declined them doing my brakes. Next day they called me at 1020am and said my car was done. I picked up the vehicle and when I left I had a few things to do in Amarillo and immediately I noticed the road noise was still there. I got home and told my husband and then I became so busy that I didn't bring if back to shortys. So on Nov 13th..I came back with my husband and told William again that I had the same problem and he said to leave it and they will check it out. The day before my husband had a couple mechanics look at the edge and they said it was the right front bearings and for me to take it back to,shortys. So then shortys. William called me and now said it was my front left wheel bearings. .which surprised me and I told them to go ahead n fix it but my husband said he didn't think we were getting an honest answer. I think they messed up my right bearing and didn't want to fix it without making the 450 and so they told me it,was my left front bearing problem now. I don't think that I got a fair deal and I'm being taken for money that I don't have and it just was very fishy now. So my husband called them and told them not to do anything,and we'll come pick up,my,edge..so we picked it up and I'm just very unhappy but paying 450 for something that isn't fixed.

Dre said the technicians got the job done. They changed the fuse and wrapped a few wires. His boss had arranged a less expensive diagnostic for the vehicle. The technician was supposed to call before doing any work, instead he called and said the service cost a little over $100.

Anthony said he had a few issues during his visit to this business. The young lady at the front desk told him the mechanic could not get the wheel off. His vehicle was returned to him with oil dripping off the back, and there was a lot of back and forth. For the reasons specified, he would not recommend this business for service.

Sunshine said the staff did not provide the full cost of the service up front.

Kaden said the service seemed a little pricey.

Cade said he took his vehicle in to be realigned but the business could not fix it without installing an adapter kit for $600. He appreciates their friendly customer service and they were willing to split the cost for the visit but he said basically he paid money for nothing because his vehicle still pulls to the right and he is not happy.

While I wasn't totally satisfied initially with the work...Shorty's did work with me to correct the problem and make sure I was satisfied when I left the shop! So yes, I would go back again and recommend this business to a friend.

I am satisfied with the professionalism of Shorty's. I was a little put off as this was the 3rd attempt to correct the issue with my tail lights and even though gave me a discount I don't feel that I should have been responsible since it turned out to be a wiring issue that should have been caught in one of the first 2 visits. I also had the state inspection done (disappointed that the gunk from the old sticker wasn't removed from windshield) and I had the oil changed. I left Shorty's and drove directly to work, then from work to home and I must say, this is the first time I have ever smelt oil burning when I pulled in the garage. To me with my experience/background, that tells me somehow oil was allowed to get on the engine of my car when being changed which I've never had happen. That was a little disappointing to me. Not sure I will return for that type of service. I'm going to say I recommend but I'm kind of on the fence here...

Johnny said his vehicle was repaired in a timely manner.

Michael said the business worked with him, they listened and resolved the issues.

David said the staff is honest.

Made appointment work was by the end of the day.

Great work and customer service

Mario said the business was good enough, and he would recommend it for service.

George said the staff did good work, however they don't follow the exact directions provided by customers. He specifically requested that no oil change was performed and provided a checklist with that option marked, but an oil change was still performed on his vehicle.

Work was done to my satisfaction, but dirty finger prints on the front bumper detract from that. A customer would expect their vehicle to look as good if not better after any repairs were made.

Chris said the staff was informative, and got the service done in a timely manner.

Art said the business could have answered his questions better, but overall, it was a good experience.