Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69
4.7

(534 Reviews)

ReScore Reviews™ (23)

ReScore
Overall Rating 4.3478283/5Overall Rating 4.3478283/5Overall Rating 4.3478283/5Overall Rating 4.3478283/5rating 4.3478283
Original
Overall Rating 2.56522/5Overall Rating 2.56522/5rating 2.56522rating 2.56522rating 2.56522
94% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


Verified Customer
Bemus Point, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019 Category: Service
Hyundai vehicles
I've been very satisfied and concerns with owning a/o leasing a vehicle are all but eliminated with your product. The Hyundai products the last decades. I've leased several different models now and all have met and exceeded my expectations; your service program is proactive and thorough. Thank You, please keep producing the excellent vehicles!
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 05/20/2019

Thank you for taking the time to fill out the survey.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

JM
Judith M.
Fredonia, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Good service
Good service and friendly staff
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 05/20/2019

Thank you for filling out the survey for us.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

Verified Customer
Cattaraugus, NY
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
good service
The service was done well. The staff was friendly and efficient.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 05/20/2019

Thank you for taking the time to fill out the survey.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

Verified Customer
Jamestown, NY
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Great service
Very polite. They explained exactly what needed to be fixed and they did it in a reasonable amount of time. Definitely getting my car serviced there again.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 05/13/2019

Thanks for the great response.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

CG
Christine G.
Jamestown, NY
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Great Service
Since Hyundai opened the new location in Lakewood I have had nothing but amazing service. Everyone is friendly and helpful!
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 05/13/2019

Thank you for the great responce.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

WW
William W.
Jamestown, NY
2008 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2019 Category: Service
Kindness thru a necessary State of New York requirement
Answered all my questions. Levi Gage was friendly and on time transporting me from and to the dealership. He even used his own vehicle !!
I have been very pleased with Shultz Auto Group and their service.
I will check out their detailing service in the near future.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 05/02/2019

Thanks for the great review.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

AP
Alyssa P.
Jamestown, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/01/2019 Category: Service
Horrible
I believe they were giving me a run for my money because I’m a females sn don’t know one thing about cars.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 05/02/2019

Thank you for speaking with me this afternoon. The offer stands for repairing the vehicle when your ready. I do apologize that you were not informed that the sensors were missing. I am going to forward you a re-score survey. If you could please fill it out and send it back in based on our conversation, I would greatly appreciate it. Thanks again for the opportunity for your business.

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

BE
Bernard E.
Irvine, PA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Mr Butterfield & Partners.
Service was great and done time effectiv
cleane & friendly technician.
Great Job!
Thanks , B. Egner
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 05/02/2019

Thank you for the great review!

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

BY
Barrie Y.
Jamestown, NY
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Does what is asked.
Shults Hyundai consistently completes my requested vehicle service.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 04/26/2019

Thanks for the great score!

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

TS
Tyler S.
Cherry Creek, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Great service!
Overall, I have always had great service at Shults Hyundai. The people there are friendly and the service is very efficient.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 04/26/2019

Thanks for the great score!

Paul James
Fixed Operations
716-526-0601
Paulj@shultsauto.com

PC
Priscilla C.
Jamestown, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Recall Service
The service was performed quickly. People were courteous and friendly. Love the new showroom! Will return for future service.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 04/25/2019

Thanks for the great review!

Paul James
fixed Operations
716-526-0601
Paulj@shultsauto.com

Verified Customer
Sugar Grove, PA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Professional Service
The staff was professional and courteous. Thank you
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 04/22/2019

thank you for the great review.

Paul James
fixed Operations
716-526-0601
Paulj@shultsauto.com

MM
Mary M.
Jamestown, NY
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Great service again
Thank you again for another great experience. Always friendly and helpful. I appreciate you very much.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 04/17/2019

Thank you for the great score!

Paul James
fixed Operations
716-526-0601
Paulj@shultsauto.com

BS
Bob S.
Lakewood, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Reliable Service
Excellent service as always.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 04/15/2019

Thanks you for the great review

Paul James
fixed Operations
716-526-0601
Paulj@shultsauto.com

SZ
Stacey Z.
Lakewood, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Hyundai 19
Professional service, comfortable waiting area.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 04/15/2019

Thank you for the great review.

Paul James
fixed Operations
716-526-0601
Paulj@shultsauto.com

MG
Michael G.
Russell, PA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Engine
Replacing engine due to defect
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 04/15/2019

Thank you for the great review.

Paul James
fixed Operations
716-526-0601
Paulj@shultsauto.com

Verified Customer
Allegany, NY
2014 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2019 Category: Service
Misunderstanding
Our salesman is great! Hyundai has a great warranty. Shults need to make sure they do all the work that is written down to limit return trips for service.
KIM D S. from Ed Shults Hyundai responded on 04/05/2019

Customer satisfaction is our number one goal.  We do appologize for not addressing your seat concern before picking up your vehicle Saturday.  But truly appreciate your understanding.  We look forward to helping you at your next appointment.  Thank you for the opportunity to help you.

Thank you, 

Kim Shults
Manager
716-484-0121
kims@shultsauto.com

JM
Judith M.
Fredonia, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2019 Category: Service
Staff
Excellent service and a friendly atmosphere
KIM D S. from Ed Shults Hyundai responded on 04/01/2019

We are so glad your experience here was a positive one.  Your kind words are much appreciated.  We look forward to helping you with all of your vehicle needs. 

Thank you for rating us a 5 star facility! 

Kim Shults
Manager
716-484-0121
kims@shultsauto.com

DW
Daryl W.
Wattsburg, PA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019 Category: Service
Blank
Blank
KIM D S. from Ed Shults Hyundai responded on 04/01/2019

When our customers leave here happy, that makes us happy.  Your feedback is very valuable to our dealership.

Thank you for the 5 star rating! 

Kim Shults
Manager
716-484-0121
kims@shultsauto.com

PC
Papes C.
Clarendon, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
service was great
was very happy to be able to get the car in and out quickly.
PAUL J., Fixed Operations from Ed Shults Hyundai responded on 03/31/2019

We appreciate you taking the time to fill out our survey.  All of our customers mean a lot to us. When we receive kind words from them we know we are doing a good job.  We appreciate your business.

Thank you again, 

KIM SHULTS
Manager
716-484-0121
Kims@shultsauto.com