Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

552 Reviews

97% Would Recommend
Latest Review 3 days ago

Reviews


SS
Sonya S.
Silverdale, WA
Ford Contour
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Sonya said that the business employees were very gracious to her. The young lady in the front was very nice as well, although there was some confusion about what was going on with her vehicle. In the end they told her that she would be better off getting a new vehicle then trying to repair the damage on her current one.
This review was collected via phone interview by Customer Research Inc.
Mike H., president from Silverdale Transmission responded on 02/22/2019

Thank you for your thoughts Sonya!


DO
Darrell O.
Silverdale, WA
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019
Competent and efficient
This is my second time dealing with Silverdale Transmission. Both times they were good at what they did, took care of little side issues, and were totally fair. The first time, I bought a fixer up and they restored the engine to almost-like-new condition. It was a $5000 job that would have been much more at a couple other places I have dealt with. They even restored the interior as best they could. The second job was for wiring, something beyond my own skills. Again, excellent job.
Mike H., president from Silverdale Transmission responded on 02/22/2019

We appreicate your review Darrell! We truly enjoyed working on your fixer upper. Thank you for sharing your experience!


AM
Arne M.
Silverdale, WA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
Great Speedy Service
I had some transmission concerns and you provided immediate answers and options for my vehicle. It was quick and hassle-free, thank you.
Mike H., president from Silverdale Transmission responded on 02/22/2019

Thank you so much for the review, Arne! We appreciate you sharing your experience.


CC
Cresta C.
Washington
Buick Rendezvous
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Cresta said the business always gives good service, and she is very pleased with them.
This review was collected via phone interview by Customer Research Inc.
Mike H., president from Silverdale Transmission responded on 02/22/2019

Thank you Cresta!


BM
Brandon M.
Washington
Volvo V70
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2019 Category: Service
Brandon said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.
Mike H., president from Silverdale Transmission responded on 01/20/2019

Thanks Brandon!


FK
Frank K.
Washington
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Frank said the staff was pleasant, and provided excellent service. The vehicle runs good, and they checked out the vehicle thoroughly for him.
This review was collected via phone interview by Customer Research Inc.
Mike H., president from Silverdale Transmission responded on 01/13/2019

Thank you Frank!


VM
Vickie M.
Seattle, WA
Lexus GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Vickie said the business is easy to work with and she feels they do a good job.
This review was collected via phone interview by Customer Research Inc.
Mike H., president from Silverdale Transmission responded on 12/26/2018

We appreciate that, Vickie! Thanks so much!


Verified Customer
Bremerton, WA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2018
They finish the job
Have had very service.
Mike H., president from Silverdale Transmission responded on 12/26/2018

Thank you very much for leaving us a review! 


CT
Chris T.
Poulsbo, WA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Chris said the service was good.
This review was collected via phone interview by Customer Research Inc.
Mike H., president from Silverdale Transmission responded on 12/26/2018

Thank you Chris!


DA
David A.
Port Ludlow, WA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Excellent customer sevice
They fixed an ongoing problem I've had with my transmission and at a reasonable price and in a reasonable time.
Mike H., president from Silverdale Transmission responded on 11/16/2018

We appreciate your review, David! Come see us anytime with your car troubles - we are happy to help!


MW
Marco W.
Poulsbo, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Marco said that the place was good, honest and he loves them.
This review was collected via phone interview by Customer Research Inc.
Mike H., president from Silverdale Transmission responded on 11/16/2018

Thank you so much Marco!


JB
Jerimiah B.
Poulsbo, WA
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2018 Category: Service
Jerimiah said the customer service was bad. He stated it took over a month for repair to be completed and when he would check on it there was always an excuse for it not to be finished.
This review was collected via phone interview by Customer Research Inc.

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Shehan D.
Washington
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Shehan said the service was quick, and he received a detailed report as well.
This review was collected via phone interview by Customer Research Inc.
Mike H., president from Silverdale Transmission responded on 11/12/2018

Thank you Shehan!


DW
Drake W.
Kingston, WA
Mercury Mariner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2018
Transfer Case Rebuild
I was disappointed with the length of time it took to get the work done and the cost, which was 25% higher than the estimate. Overall though, I was impressed with their technical expertise and the repair results. I would recommend them and will be a returning customer.
Mike H., president from Silverdale Transmission responded on 11/12/2018

I understand where you are coming from. Large repairs can become time consuming, and we know how hard it is to be without a vehicle! Thank you for your honest review, Drake!


CG
Claire G.
Grapeview, WA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Great Service
Silverdale Transmission did a great job rebuilding my transmission. Their customer service at the front desk was wonderful! Thank you!
Mike H., president from Silverdale Transmission responded on 11/12/2018

Thank you so much for your kind words, Claire!


VT
Valerie T.
Bremerton, WA
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2018
Great Service
Service was great, Sara is very nice and did a great job explaining services performed. My only complaint would be the accident they had with my front bumper, but i know accidents happen. I am happy with they help Sara gave in regards to setting up getting it fixed.
Mike H., president from Silverdale Transmission responded on 11/01/2018

Thank you for being so understanding throughout your situation. We greatly appreciate your patience with us!


PR
Phillip R.
Bremerton, WA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Phillip said he appreciated the honesty and thorough service.
This review was collected via phone interview by Customer Research Inc.

BS
Bob S.
Silverdale, WA
Oldsmobile Cutlass Ciera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Bob said they did a good job.
This review was collected via phone interview by Customer Research Inc.

AW
Annie W.
Hansville, WA
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Annie said this business did not do what they were asked when the vehicle was brought in originally. They did other work that they were not authorized to do and she had to pay for it. Then they wanted another $500 to do the work that she asked them to do originally.
This review was collected via phone interview by Customer Research Inc.

EM
Evelyn M.
Washington
Land Rover Range Rover
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2018 Category: Service
Spoke with Daniel. He said they did everything they were supposed to. If Stella would have called him back, it would have been better.
This review was collected via phone interview by Customer Research Inc.
Mike H., president from Silverdale Transmission responded on 11/01/2018

Thank you Daniel!