Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

782 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review about 1 hour ago

Reviews


LS
LEON S.
Tucson, AZ
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Competence and customer service
They have worked on both our 95 Wrangler and our 05 Cherokee, both vehicles had age related issues. Simmons not only corrected our problems but did so at a reasonable price. We have used them 3 times in the last year and they have treated us very well each time. They will go over the problem in detail and have given us options in correcting the problem and explaining the pros and cons of each one. Upon completion they give you a print out of things that need to be addressed and the severity level of each. Over all we are satisfied with the customer service and repairs done. We will recommend them to our friends.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 08/17/2018

Leon,

We appreciate your kind words, This is exactly what we strive to accomplish.  We work hard to keep you and your vehicles on the road. Thank you so much for your business, and thank you for choosing Simmons!

Denise E.
Simmons Automotive
520-884-0217

PA
Paul A.
Tucson, AZ
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Paul said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 08/16/2018

Paul,

Thank you for your recommendation, and for choosing Simmons. We really appreciate your business.

Denise E.
Simmons Automotive
520-884-0217

BS
Ben S.
Tucson, AZ
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Ben said the staff at this business were really thorough and he was happy with the service.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 08/16/2018

Ben,

Thank you for your kind words.  We at Simmons appreciates your business.

Denise E.
Simmons Automotive
520-884-0217

RB
Randy B.
Sahuarita, AZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Randy said this business gave him a ball park price of what it would cost and it came out a little cheaper. They did the service in a timely manner and the service was great.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 08/16/2018

Randy,

Isn't it a great feeling when that happens?  So glad we could help you out and come in under quote. Thank you for your business, we really appreciate it.

Denise E.
Simmons Automotive
520-884-0217

DC
Dave C.
Tucson, AZ
Toyota Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Dave said that they explain all procedures before they do them. After being told from another business he would have to replace his whole transmission he was told it was just his valves and they got fixed as soon as possible.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 08/14/2018

Dave,

Thank you for choosing Simmons, it is our goal to keep you on the road.  Thank you for your business, we really appreciate it.

Denise E.
Simmons Automotive
520-884-0217

CG
Chris G.
Sahuarita, AZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Chris said they went over his expectations with the service.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 08/14/2018

Chris,

Thank you, we are so happy to have been of service to you.  Thank you for your business, we really appreciate it!

Denise E.
Simmons Automotive
520-884-0217

JC
JON C.
Tucson, AZ
Honda S2000
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018
In and out without delay
I listen to the Shop Care Show and always hear that the schedule is WAY out...I was pleased to find that my "Crunchy" radiator hoses could be scheduled within a couple of days. The work was perform in a timely manner. The two shuttle drivers (Denise & Luke) that I had were good ambassadors for the business.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 08/13/2018

Jon,

Thank you for choosing SImmons for your car repairs.  It was my pleasure to get out of the office for awhile to get you to where you needed to go.  We really appreciate your business.

Denise E.
Simmons Automotive
520-884-0217

MC
Mat C.
Tucson, AZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Mat said he has utilized the business in the past and they provide quick, good quality work.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 08/14/2018

Mat,
Thank you for your kind words.  We strive to always provide quality work.  Thank you for your business, we really appreciate it.

Denise E.
Simmons Automotive
520-884-0217

JS
Jason S.
Tucson, AZ
Toyota FJ Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Jason said the business is great and the service as well. The business is also knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 07/31/2018

Jason,

Thank you for choosing Simmons for your DriveShaft repairs.  We really appreciate your business.

Denise E.
Simmons Automotive
520-884-0217

MB
Manny B.
Tucson, AZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Manny said the turn around time was good. The staff was very helpful.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 07/25/2018

Manny,

Thank you for your business.  We really appreciate your business.

Denise E.
Simmons Automotive
520-884-0217

CM
Colin M.
Tucson, AZ
Mitsubishi Diamante
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Colin said the business does a good job.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 07/25/2018

Colin,

Thank you for choosing Simmons.  We really apprecaite your business.

Denise E.
Simmons Automotive
520-884-0217

JC
Jason C.
Tucson, AZ
Ford F-150
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/21/2018 Category: Service
Jason said he was not satisfied with the work done on his vehicle. The business did not explain the issues to him properly. He spent $1300,and his vehicle's problem still is not fixed.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 08/07/2018

Jason,

I'm sorry you are not satisfied with the work you received.  Not quite sure what was not explained to you though.  You brought your vehicle in because the blower was INOP. We verified your concern of the HVAC blower not operating. Tested fuses/relays and they are good. Tested blower motor speed control circuit wiring for open or short and they are good. Tested for voltage from EATC and found there is no voltage coming from EATC module to turn on blower. Ran a jumper wire to command blower and blower works. When the blower was activated the technician noted that no cold air was coming out of vents. Recommend replacing EATC module and then test HVAC system. You were contacted and authorized replacement of the module.  We were then able to test for why it wasn't cooling.  It was low on refrigerant.  After the system was charged, and dye was added, it was noted there were leaks at the compressor, and discharge hose.  You were then notified, and it was recommended that you replace your A/C system.  You declined further repairs. If you have any other questions or we can help you in any way, please let us know. Sorry if there was any miscommunications.

Denise E.
Simmons Automotive
520-884-0217

JK
Johnny K.
Tucson, AZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Johnny said the people at this facility treated him with respect, they had a great attitude, they were courteous, accommodating, patient, kind, paid attention to detail and he had perfect service.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 07/23/2018

Johnny,

Thank you so much for your glowing review.  We work hard to achieve this.  Thank you for your business, we really appreciate it.

Denise E.
Simmons Automotive
520-884-0217

NN
Nathaniel N.
Tucson, AZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Nathaniel said his experience was good, it was done when he said it would be. He had a drive shaft built and they did a great job.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 07/16/2018

Nathaniel,

Thank you for your review.  We really appreciate you choosing Simmons for your DriveShaft needs.

Denise E.
Simmons Automotive
520-884-0217

GM
Gloria M.
Mammoth, AZ
Ram 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Gloria said the business does the work very well. They explain everything thoroughly. She was impressed with how they handled everything. Wade and Rick did an awesome job.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 07/13/2018

Gloria,

Thank you for the kind words.  We really appreciate your business.  Thank you for choosing Simmons.

Denise E.
Simmons Automotive
520-884-0217

MV
Mike V.
Vail, AZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Mike said he gets good service, and the staff take care of him.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 07/13/2018

Mike,

We strive to do the best we possibly can.  Thank you for choosing Simmons for your DriveShaft repairs. We really appreciate your business.

Denise E.
Simmons Automotive
520-884-0217

JE
Josefina E.
Tucson, AZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Josefina said she would recommend the business to others.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 07/13/2018

Josefina,

Thank you we apprecaite that.  Thank you for choosing Simmons for your DriveShaft repairs. We really appreciate your business.

Denise E.
Simmons Automotive
520-884-0217

JB
Jim B.
Sahuarita, AZ
Lincoln Navigator
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Jim said this visit was not as good as his previous visits, but he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 06/25/2018

Jim,

I am really sorry to hear this.  We strive to do our best, yet sometimes we fall short of the mark.  Please let us know what we can do to improve.  Thank you for your business, we really appreciate it.

Denise E.
Simmons Automotive
520-884-0217

EH
Ed H.
Marana, AZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Ed said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 06/25/2018

Ed,

Thank you for choosing Simmons for your DriveShaft repairs.  We really appreciate your business.

Denise E.
Simmons Automotive
520-884-0217

GJ
Gordon J.
Sierra Vista, AZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Gordon said the staff are top notch, easy to deal with, and they always do a great job.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 06/15/2018

Gordon,

Thank you for the kind words, and thank you for choosing Simmons for your DriveShaft needs, we really appreciate your business.

Denise E.
Simmons Automotive
520-884-0217

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