Thank you for taking the time this morning to talk to me about your experience at Siskiyou Imports. I am sorry that our communication with you when your eurovan was into our shop was not as clear as it should have been, and that it caused concern for you. The quote you were given included time spent trying to charge the battery, and testing it before recomemending replacement, the cost of replacing the battery, labor for the replacement and also the reprogramming of clock, radio stations, window relearn and idle relearn. All customers have the right to choose wether or not the service being offered is a good value for them, and I honor your choice to do the work yourself. Mark and I will continue to work on clear and direct communication on all aspects of a repair so that there are no unclear terms or phrases used with customers.
Again, thank you for taking the time to talk to me today. It is an important part of running a healthy business to talk with customers about all aspects of their experience at Siskiyou Imports, and I take this responsibility seriously.
Hi Jermey, I'm sorry and a little supersized to see you are so unhappy with our service. I know it tool longer than any of us wanted. I don't know what to say about the hood, we have a system of double checking things to prevent that from happening but I guess we missed it. I am sorry about that and glad you saw it before getting on the freeway. I know we lost some time waiting to hear back from you, I know receiving calls is not always easy for you. Then the camshaft issue and unfortunately that was a bit out of our control.
I guess I was just confused a little to see such a low scoring after we worked so hard to get your truck in good condition. I am glad to hear it's running so much better than it was.
Please reach out to us if you are unhappy and we will do our best to make things right.
"Many newer cars need the synthetic oil now." I paid cash for "premium engine oil", but $43.96 was listed as a separate item.
I thought we would give them a try
With a couple of cars we own and needed some work done , I never felt they were over selling at all .
They got it done on one car , runs great and found something that we should fix .other car did a free visual safety inspection ,I thought might need some brake pads , found all was good with brakes , so far so good .I trust there owner and long time mechanic also .