Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

212 Reviews

100% Would Recommend
Latest Review almost 2 years ago

Reviews


LW
Loren W.
Pleasant Hill, IA
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2015 Category: Service
Loren said the business has good service.
This review was collected via phone interview by Customer Research Inc.

SW
Steve W.
Des Moines, IA
Ford Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2015 Category: Service
Spoke with Vince. He said this business provided good quick service and the pricing was really good.
This review was collected via phone interview by Customer Research Inc.

RD
Ryan D.
Altoona, IA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2015 Category: Service
Ryan said this business is inexpensive and they did the job fast.
This review was collected via phone interview by Customer Research Inc.

JP
Jodi P.
Cumming, IA
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2015 Category: Service
Spoke with Joshua. He said this business was really prompt and did a good job.
This review was collected via phone interview by Customer Research Inc.

LW
Logan W.
Altoona, IA
Dodge Grand Caravan
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/04/2015
We go there for quality. Not to be called a liar.
We have been going to Smiths for a couple of years for all maintenance on our vehicles, save a few oil changes. Usually the service is top notch and we are fine with paying a little more for the quality of service and honesty of the staff. This trip however failed on both accounts. My wife took our van in to get an oil change and brakes serviced. Bill called back to let us know the brake situation and reccomend new front tires, which we purchased. Upon completion of the services, my wife picked up the van and on the short drive home, a Christmas tree of dashboard lights came on,flickered, and came on again. My wife brought the van back to the shop where she was told that the lights were on when the vehicle was brought in. This was not true. Then someone walked her to the van and showed her the reasons why the lights were going on and off and again stressed that the lights were on when brought in. She was shown the service sheet, and the light was written down as the last entry. This was not explained over the phone as a problem when the other repairs were reccomend. Insinuating that we were lying about the lights Smiths provided the sensor part and repair begrudgingly even thought we would have paid for a repair. We are incredibly disappointed in the customer service and the bush league action the we would expect from the lower quality shops that we thought we were avoiding.

CJ
Christine J.
Des Moines, IA
Ford Escort
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2015 Category: Service
Christine said this business did a really good job.
This review was collected via phone interview by Customer Research Inc.

AH
Art H.
Des Moines, IA
Chrysler 300M
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2015
GREAT SERVICE
Had oil change, quick in and out . Friendly, efficient service.

DB
Don B.
Des Moines, IA
Chrysler Town
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2015 Category: Service
Don said this business was willing to get his vehicle serviced as soon as possible. It was a very friendly atmosphere and it was a good service visit overall.
This review was collected via phone interview by Customer Research Inc.

NT
Neal T.
Des Moines, IA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2015 Category: Service
Neal said this business did a great job. They did everything they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Altoona, IA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2015 Category: Service
Robert said they are very courteous and get the job done quickly.
This review was collected via phone interview by Customer Research Inc.

PH
Peggy H.
Pleasant Hill, IA
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2015 Category: Service
Peggy said this business did a great job for her.
This review was collected via phone interview by Customer Research Inc.

SP
Sharon P.
Des Moines, IA
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2015 Category: Service
Sharon said the business she went to did a good job and they were really polite.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
Runnells, IA
Saturn Vue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2015
Great
Quick and convenient

GJ
Gary J.
Des Moines, IA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2015 Category: Service
Gary said this business did everything right and he appreciates the work they do.
This review was collected via phone interview by Customer Research Inc.

DP
Dwight P.
Ankeny, IA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2015 Category: Service
Dwight said this business was very professional. They have top quality work. They are honest in their diagnostics.
This review was collected via phone interview by Customer Research Inc.

DH
Dale H.
Altoona, IA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2015 Category: Service
Dale said he likes this business really well.
This review was collected via phone interview by Customer Research Inc.

DB
Dustin B.
Des Moines, IA
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2015
Great people
Everyone was very pleasant. Explained all issues with my car to me. Great experience.

JR
Jeanna R.
Altoona, IA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2015 Category: Service
Jeanna said this business got her in quickly. They were thorough and they listened to what she had to say.
This review was collected via phone interview by Customer Research Inc.

TS
Travis S.
West Des Moines, IA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2015 Category: Service
Travis said this business always takes good care of him.
This review was collected via phone interview by Customer Research Inc.

CR
Connie R.
Pleasant Hill, IA
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2015 Category: Service
Connie said this business is awesome. They always get her in and get her vehicle done quickly. They are not pushy. They let her know what is wrong with her vehicle and they go from there.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 161 - 180 of 212 in total