Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2652 Reviews

ReScore Reviews™ (43)

ReScore
Overall Rating 4.4883723/5Overall Rating 4.4883723/5Overall Rating 4.4883723/5Overall Rating 4.4883723/5rating 4.4883723
Original
Overall Rating 1.9047626/5rating 1.9047626rating 1.9047626rating 1.9047626rating 1.9047626
93% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


KA
Kaley A.
Houston, TX
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Armando Pena rocks!!!
Armando does a great job of taking care of my baby! I always appreciate how he goes above and beyond to make me feel like a valued customer.

JB
Jeanette B.
Houston, TX
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Customer service
Ben was very informative. And had a great personality he was very knowledgeable.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/24/2018

Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

WB
Wayne B.
Pearland, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Oil and tires
Work was great and ser vice from Ben the writer was excellent thanks for everything
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/24/2018

Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

Verified Customer
Houston, TX
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Ben
Ben was very helpful and made sure I had a ride home while they diagnosed and repaired my car!
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/24/2018

Awesome, Thank you for your feedback and your business.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

KN
Keila N.
Rosharon, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
The people
Ben is really professional and nice.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/24/2018

Yes he is. Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

ST
Steve T.
Houston, TX
2013 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Excellent service!
The service advisor did a great job explaining what need to be done for the car and was done perfectly. The loaner arrangement is excellent! Steve Tsang
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/23/2018

Thank you for your feedback and your loyalty to our service department.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

SM
Samuel M.
Houston, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
South Loop Hyundai my favorite dealership the dealership and service
The dealership and service are family-friendly a wonderful and great service.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/23/2018

Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

Verified Customer
Bellaire, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Friendly and helpful
You will be helped immediately when you arrive.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/23/2018

Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

MO
Mahd O.
Houston, TX
2009 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
state of the art building, professtional people and fast service
great experience
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/23/2018

Thank you for your feedback and the opportunity to service you vehicle. 

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

EJ
Edward J.
Houston, TX
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
The personnel and the service. They work very hard to get things done as quickly as possible.
Always pleasant, if they don't know they will get the right answer ASAP
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/22/2018

Yes they do. Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

Verified Customer
Houston, TX
2012 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
Gets the job done. Watch out for scams.
It’s a dealership. Every time I come in for an issue, there is an aggressive up sell (last time, Jacob Gonzalez tried to sell me on their higher tier of maintanence services by hiding the rest of the brochure. I had to pull it out of his hands and turn the panel to see the other options). They get the job done but it’s pretty clear the service advisors work on commission and they aren’t looking to do right by you unless you really question everything they say. They also don’t warranty their work (if you need to come back the same week for the same problem that wasn’t properly fixed, they will threaten to charge you labor again unless you make a fuss, which you should). I am sure the actual work is good, but I would get a second opinion from an outside mechanic before doing anything expensive here.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/21/2018

Thank you for your feedback. Once again I would like to apologize for the way that the tire warranty works. I understand that you just purchased the tires this week or so. That’s why I took care of your labor charge. Also, I wish you would have told me about what happened with Jacob. I would have address it today. I assure you that on Monday I will address it with him. That is not my policy nor South Loop Hyundia way of treating customer. I have a easy sale process and I expect my team to follow. I apologize that Jacob failed to deliver and follow my process.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

JR
Joseph R.
Sugar Land, TX
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
The Personnel
Armando, Ben and Aubrey are the BOMB!!! Great people to work with!
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/21/2018

You're AWESOME. Thank you

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

DN
Delia N.
Stafford, TX
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Armando Pena - service
Excellent customer service. very friendly.. always smiling.. love to see you again Armando Pena for my next service.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/20/2018

Awesome, Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

JS
Johanna S.
Houston, TX
2013 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Problem turned into a solution
Felt better to have the service manager Mr.Aubrey take care of a miscommunication issue. Things happen, mistakes do too, but it’s about how people deal with it that matters. He took the time, patience, I am thankful for his understanding. Most importantly for making sure every customer is treated with care as well as the rest of his team. Thank you again SouthLoop Hyundai !

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/20/2018 Category: Service
Ask before you let your keys go.
Service is good, communication isn’t. Second time I am told a price and end up leaving paying even more. I trust too much, too easy.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/20/2018

Thank you for your feedback. I would like to apologize for the misunderstanding again. I spoke with you yesterday and I was under the understanding that you understood. Please let me know how I can help?

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/21/2018

Please tell us how well the Service Manager handled your concern and are you 100% satisfied. Please rate his problem resolution skills.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

Verified Customer
Houston, TX
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Good for service
Fast and straightforward service process. Very efficient.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/20/2018

Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

SL
Stella L.
Houston, TX
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Friendly personnel working here.
I come Far East side of Houston and it’s only because how friendly people are at this location. They are always respectful to me.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/20/2018

Thank you for your feedback and your business. I appreciate the opportunity that you give us. Thank you. 

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

PB
Phillip B.
Houston, TX
2011 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
impeccable Customer Service
Ben went above and beyond to deliver information and services. He was honest, clear and fast. His friendliness and attentiveness will ensure I come back to work with him again. I truly feel I can trust him.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/20/2018

Thank you for your feedback and your business. 

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

Verified Customer
Houston, TX
2014 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Great fast service
Kind staff, nice and fast service!
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/20/2018

Awesome, Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

FL
Farrell L.
Pearland, TX
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Good service
Overall the service here is good. They dropped the ball on my visit before this one, but they made up for it. I appreciate their commitment to quality service.
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/19/2018

Thank you for your feedback and the opportunity to a second chance. 

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com

Verified Customer
Houston, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Prompt,caring,informative service
Excellent service
Aubrey C., Parts and Service Director from South Loop Hyundai responded on 09/19/2018

Thank you for your feedback.

Aubrey Cook
Parts and Service Director
Direct (713) 335-4306
acook@southloophyundai.com