ReScore Reviews™ (44)
I apologize for the excessive wait time. We are currently in the process of restructuring our operations. Thank you for your time.
Thank you for your business.
I apologize for the cold delivery. Thank you for your time. This will addressed at once.
It was pleasure valued customer!
Thank you for taking time to fill out this survey. We take these responses very seriously to better serve our customers and their vehicles. I do apologize for not meeting you expectations. If I may explain our situation. We are a little under staff at the moment but more importantly, we do not have an express service lane. All services no matter how "simple" or how "complex" all go through the same process. Your service advisor is correct, the appointment is to get you checked in. Some might ask, "What's the point of an appointment then?" Well the answer to that is, to get you checked in. Without an appointment, it's highly likely you would be asked to make one. I do apologize again that you feel like we do not value your time but like you, our time is also valuable and the more efficient we are, the more satisfied our customers are, the more successful we are. I see you came in on a Saturday. Saturdays ARE our busiest days. Again, we're a "little" under staff but it is minimal. What I mean by that is, we have room for 2 technicians more. The appointments are set at 15 minutes apart. With that being said, 45% of our appointments are major or "complex" repairs that require more that 15 minutes of time. Therefore doing the math, you can see how a "simple" oil change can turn into 2 1/2 hours of wasting your time. Again, we value your time and business and I assure you, it IS in our best interest to keep valuable customers like you EXCEPTIONALLY SATISFIED. Thank you again.
Thank you for your business and happy holidays.
Thank you so much for the response. The pleasure was ours.
Thank you for the kind words. We appreciate you and your time.
You're a heaven sent. Thank you for your time and your business. We hope to serve you many more times.