business image

South Point Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(5,928 Reviews)
43
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
390
Total ReScores
4.8
ReScore Average
43
Net Promoter Score ®

Business Details

About

South Point Hyundai in Austin, TX is staffed with expert technicians who provide quality Hyundai repair and maintenance. South Point Hyundai in Austin, TX is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(512) 445-0300

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
8:00 AM - 6:00 PM
Sun
closed
* Central Time (US & Canada)
4610 South I H 35 Austin, TX 78745
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(5,928 Reviews)

Verified Customer
Sunset Valley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Love My Hyundai but not Service Dept Changes
Love my Hyundai but not some of the changes I noticed in the service department during my last visit. Here are a few of the problems I encountered:
1. Service Department no longer washes the exterior of car vehicle as part of their service.
2. Service Department parked a vehicle being serviced (saw a service tag on rear view mirror) in handicapped spot in front of Service Department and a lack of customer parking near by.
3. Delay in completing an oil and filter change because "service department a day and a half behind". This was with an Appointment.
4. Speaking of Appointments, don't see the value to Customer of scheduling an Appointment when auto was not serviced when brought in but had to wait to pick up car the next afternoon.
Recommended
Mark M. from South Point Hyundai responded on 02/13/2019 05:38 AM

Dear Anonymous, 
Thank you for your review.  Your comments are appreciated and we will re-examine our practices.

Mark H. Marek
Service and Parts Director
South Point Hyundai
512-326-2244
mmarek@southpointauto.com
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.