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Southern Auto Body

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(4 Reviews)
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Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
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Business Details

About

We are a family owned and operated collision center and have served the Fredericksburg area for 25 years. We are a family owned and operated collision center and have served the Fredericksburg area for 25 years.

Categories
Body Shop, Collision Repair, Towing Service
Contact
(540) 898-1808

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
9:00 AM - 12:00 PM
Sun
closed
* Eastern Time (US & Canada)
10881 Houser drive Fredericksburg, VA 22408
Southern Auto Body 's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(4 Reviews)

JR
Jane R.
Virginia
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/31/2013
verified customer Verified Customer
Category: Collision
Jane said she really felt the time it took to complete the work was way too long. The employee she worked with didn't follow up with her as quickly as she should have liked and she did not properly communicate with the rental vehicle business about the extra day she needed for the rental vehicle. She said the rental vehicle employee was very pleasant and easy to deal with and she appreciates that the employee fought for her during the repair process. She was told to pick her vehicle up at 1:00 pm and when she arrived it wasn't ready. It hadn't been washed or cleaned inside. She said she wanted that service done, but she had to go back to work. She has usually had really good experiences with this business in the past, but based on this experience she would not recommend the business to others.
Not Recommended
Olaf H. from Southern Auto Body responded on 11/06/2013 12:30 PM

Were sorry this played out like it did but Janes Suburu had extensive rust in both rear quarters where the rear bumper mounts. When she was hit in the rear the bumper mounting tabs fell off. The insurance company that hit her wouldnt repair the rust so the bumper couldnt be reattatched. She fought with them for almost a month while we sat here with a painted bumper that couldnt be installed. We offered to manufacture a couple brackets to keep the bumper in place for $168. The other insurance company wouldnt pay for that either. She went to her insurance company and with another 2 week delay they also refused to pay. In the end she paid for the backets and the car was odne the next day. This a 2 day repair normally.

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