Southern Auto Body

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

1895 Reviews

98% Would Recommend
Latest Review over 1 year ago

Review for Southern Auto Body
Jane R. on 10/31/2013
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jane said she really felt the time it took to complete the work was way too long. The employee she worked with didn't follow up with her as quickly as she should have liked and she did not properly communicate with the rental vehicle business about the extra day she needed for the rental vehicle. She said the rental vehicle employee was very pleasant and easy to deal with and she appreciates that the employee fought for her during the repair process. She was told to pick her vehicle up at 1:00 pm and when she arrived it wasn't ready. It hadn't been washed or cleaned inside. She said she wanted that service done, but she had to go back to work. She has usually had really good experiences with this business in the past, but based on this experience she would not recommend the business to others.
Category: Collision
Service Date: 10/24/2013
Review Created: 10/31/2013
This review was collected via phone interview by Customer Research Inc.
Olaf H. at Southern Auto Body responded on 11/06/2013

Were sorry this played out like it did but Janes Suburu had extensive rust in both rear quarters where the rear bumper mounts. When she was hit in the rear the bumper mounting tabs fell off. The insurance company that hit her wouldnt repair the rust so the bumper couldnt be reattatched. She fought with them for almost a month while we sat here with a painted bumper that couldnt be installed. We offered to manufacture a couple brackets to keep the bumper in place for $168. The other insurance company wouldnt pay for that either. She went to her insurance company and with another 2 week delay they also refused to pay. In the end she paid for the backets and the car was odne the next day. This a 2 day repair normally.