Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

645 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 1 day ago

Reviews


WB
WAYNE B.
Marietta, GA
Mercedes-Benz 420SEL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Explain what’s going on. People are very helpful
Been coming here for years. They know cars and share their knowledge. Prices are fair. They don’t try to convince you to make unnecessary repairs

MP
Miki P.
Acworth, GA
Volkswagen Golf GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Miki said they are nice guys and really helped him out
This review was collected via phone interview by Customer Research Inc.

CC
Christopher C.
Atlanta, GA
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2019 Category: Service
Christopher said they probably could have caught some more issues.
This review was collected via phone interview by Customer Research Inc.
Joerg R. from Reinhardt's German Auto Haus responded on 01/11/2019

I am sorry to hear that you were not happy with our pre-purchase inspection. Have you since encountered major issues with the car and is there anything we can do to help?
Let me know.
Thank you

--Lauren Breiner
Reinhardt's German Auto Haus
2907 N Main St
Kennesaw, Ga 30144
7702185600


GW
GARY W.
Acworth, GA
Audi A3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Great service always.
I keep going back when needed for a reason. Service that is always thorough. Fair pricing.

CR
CHARLES R.
Kennesaw, GA
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Continuing a pattern of good work
Reinhardt's isn't splashy. They don't do a lot of the 'fluff'. I'm not thinking its the place to go if you want to hang out and watch techs in matching pressed uniforms wheel gleaming boxes of flashing lights and strobes to your car while you sip espressos and mimosas and loaf on the free wifi. Not that kind of place. Make an appointment. Drop your keys. Leave. Expect a phone call. They do what they say. Expect another phone call. Pick up the keys, give them a credit card. Take your car. Everyone seems pleasant and interested...just there to fix cars and not for social media selfies. My kinda place.

Not thrilled that my '08 GL450 needed all the work it needed...but absolutely certain that the diagnoses were accurate, the work was performed quickly and competently, and the price was fair. See you guys next time.

Verified Customer
Marietta, GA
Volkswagen Passat Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
They are honest, explain issues clearly and fair pricing!
I have a 2004 VW Passat wagon and they take the best care of it and me!!! Thank you & we won't go anywhere else.

LH
LEONARD H.
Acworth, GA
Mercedes-Benz S430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
EXCELLENT CUSTOMER AND MAINTENANCE SERVICE!!
GREAT SERVICE!!!!!!!

RH
RICHARD H.
Acworth, GA
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018
Great service...as always
I took the car in for a routine transmission flush. It. Has a sealed transmission and the revised schedule calls for service at 43k miles. As the new owner. I didnt know if it had ever been done. I searched YouTube and realized I didnt have the skills or tools to do it myself. I called Reinhardt and got a reasonable price, and scheduled the work. It was done exactly on time and there were no surprises when I picked it up!

AL
ANTHONY L.
Kennesaw, GA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
The attention to detail on their work
The techs at Reinhardt's made sure that we were aware of the work needed on our 535i. That is a service I appreciate and admired the full attention shown to me about what was needed.

EP
Ed P.
Princeton, MO
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Ed said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

KC
Ken C.
Powder Springs, GA
Volkswagen New Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Ken said the business is easy to work with and responsive. They kept him informed, and it was a good experience.
This review was collected via phone interview by Customer Research Inc.

AR
Alan R.
Kennesaw, GA
Volkswagen CC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2018 Category: Service
Alan said price was a little high, but the service the business provided was good.
This review was collected via phone interview by Customer Research Inc.

JF
JOHN F.
Acworth, GA
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Tune Up
Timely repairs and good communication from management.

DB
D.j. B.
Kennesaw, GA
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
D.J. said the service is always fast and the rates are good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Kennesaw, GA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
Great people, service is great also
Never had a repeat job.

JS
Jeff S.
Marietta, GA
Mercedes-Benz C250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Jeff said the business did a good job and they followed up on his vehicle and explained the work. It was his first time coming to this business and they were very accommodating.
This review was collected via phone interview by Customer Research Inc.

LM
Laura M.
Kennesaw, GA
Volkswagen Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Laura said she felt the business had fair prices, they were very organized, and they got her in and out in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CF
Cameron F.
Kennesaw, GA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Cameron said he was satisfied with the visit.
This review was collected via phone interview by Customer Research Inc.

SW
Stephanie W.
Atlanta, GA
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Stephanie said while in for service, the business went ahead and checked the coolant level and added some, without her having to ask for it.
This review was collected via phone interview by Customer Research Inc.

KP
KENNETH P.
Cartersville, GA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Quick service
Fast diagnostics and replacement of battery!