Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

2576 Reviews

ReScore Reviews™ (88)

ReScore
Overall Rating 4.5340945/5Overall Rating 4.5340945/5Overall Rating 4.5340945/5Overall Rating 4.5340945/5rating 4.5340945
Original
Overall Rating 2.1363683/5Overall Rating 2.1363683/5rating 2.1363683rating 2.1363683rating 2.1363683
94% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


Verified Customer
Peachtree City, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Regular service
Quick and reliable service. The service advisor, Brian, was knowledgeable, friendly and efficient.

Verified Customer
Newnan, GA
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
A satisfied customer
I appreciated the service and the car wash. Carmen is always nice to work with. I think you need to update the waiting area ad the restroom for your customers.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/19/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Karuth


NA
Noah A.
Newnan, GA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Service Department
The service Department did a great job and were very informative.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/17/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson


MW
Michael W.
Newnan, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Courtesy and professional
Overall a great place to get good service
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/16/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!
.
Carmen Krauth


Verified Customer
Sharpsburg, GA
2019 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/15/2019 Category: Service
Sothtowne Hyundai
One of the worse service I have experienced
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/15/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407


JR
John R.
Senoia, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Great customer service!
I have been going to Southtown Hyundai for about 7 years for sales and service. in the almost 7 years I have always experienced friendly people and courteous service.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/15/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares


KG
Kayla G.
Newnan, GA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
The service!
Your people definitely make the difference when going here. Brian Munson is the only person I want to see. He’s great and goes above and beyond with helping the customer.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/15/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson


RO
Ronald O.
Waverly Hall, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
AWESOME SERVICE!!
Ms Carmen is wonderful. She's always pleasant, friendly and always eager to help. Not only is she knowledgeable about the service department, she always keeps the customer in the "know " regarding the status of their vehicle. The entire service department is top notch. I would recommend my family and friends to Southtowne Hyundai of Newnan.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/14/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


AJ
Annette J.
Rex, GA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Outstanding
Corrected the problem with my vehicle showed a concerned.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/14/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares


Verified Customer
Stockbridge, GA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
All around great
Great service and staff
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/14/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson


JP
James P.
Newnan, GA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
service advisor: Brian Munson
This young man took the time to help me set up an appointment that was good for me and then got my vehicle in a head of time so I could have it in time for my wife to pickup. This was very helpful and greatly appreciated.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/13/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson


Verified Customer
Tyrone, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Great as always!
Easy
Quick
Not too expensive
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/13/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson


MS
Mylinda S.
Newnan, GA
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2019 Category: Service
Customer service
It wasgreat service
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/12/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Jerry Altares


MM
Melvin M.
Stone Mountain, GA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
come backer.
Great service and friendly atmosphere
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/12/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares


RS
Reginald S.
Fairburn, GA
2015 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Oil change.
Friendly service they show you what needed or if there is a problem comfortably setting
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/09/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


CB
Cecil B.
Brooks, GA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Friendly
Friendly and easy to do business with.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/08/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


JA
Juanita A.
Fairburn, GA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Efficient & Quick
I came in for my complimentary oil change and to have my tires rotated and balanced, and I was in and out in less than one hour. Great job!
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/08/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson


MH
Milton H.
Newnan, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
warranty item
excellent as usual
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/07/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson


CP
Cleopatra P.
Atlanta, GA
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2019 Category: Service
It was okay
The service provided was okay what I expected
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/07/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Carmen Krauth


Verified Customer
Villa Rica, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2019 Category: Service
friendliness of staff and honesty
The service was timely and I was notified and given option of different services I may need or want to apply. They allowed me to itemize what I wanted without pressure.

Plus, they over charged me for the services that were provided and 2 days later called and refunded the amount of the overage. Pleasant surprise of honesty with a dealership.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 08/07/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Jerry Altares