Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,828 Reviews)

ReScore Reviews™ (113)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
95% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


JH
John H.
Fairburn, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020 Category: Service
Hyundai Service
Thank you Carmen and crew for a job well done
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/19/2020

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

John Hillard

ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/20/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review! Our apologies for the errant response!

Carmen Krauth


GT
Glenda T.
Powder Springs, GA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2020 Category: Service
Great job!
Carmen takes very good care of us!! Thank you Carmen!
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/19/2020

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Carmen Krauth


WB
William B.
Newnan, GA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020 Category: Service
Excellent Quality
Great price. Great quality and great service ar Southtowne Hyundai.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/19/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


TB
Todd B.
Fayetteville, GA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020 Category: Service
Lukas
Great service
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/19/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Wes Lawson


Verified Customer
Fayetteville, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020 Category: Service
Mrs
Brian did everything he could to help us
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/18/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson


RM
Rossi M.
Fayetteville, GA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2020
1st Time
Made the appointment online. Great app. Easy to use. Arrived early for Monday morning appointment. Was having oil change, tire rotation and balance. Niki was the service rep. Conscientious and pleasant. Somehow my wait time was much longer than others. Wasn't that bothered. They have a good selection of used Genises, Mercedes, Cadillacs, and Pirches. Js
Niki checked on me at least 3 times.
Didn't have hot coffee in the waiting area and didn't get the printout of the multi point inspection. Good experience. Niki made it better.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/19/2020

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Nikki Spurling


MA
Michael A.
Newnan, GA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020 Category: Service
SERVICE
GOOD SERVICE
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/17/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Nikki Spurling


KW
Kelli W.
Bowdon, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020 Category: Service
Fast and friendly
Everyone was great!
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/15/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson


GB
Gail B.
Newnan, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020 Category: Service
great people and service
My technician was very thorough and provided updates as he promised. Work was done quickly and completely and I was notified when work was completed.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/15/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

bRIAN mUNSON


PH
Patricia H.
Newnan, GA
2015 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020 Category: Service
Excellent Customer Service
I have had (3) visits for repairs in the past 3 months and my service advisor (Carmen Krauth) has taken excellent care of me each time and kept me updated about the progress of the service repairs. The technician that worked on my vehicle each time (Nick Gassler-425) did a superb job as well. I am extremely particular about my vehicle as the dealership knows and when I picked her up after the work was performed each time the car was just as I had left it inside and out. Customer service is so important and I cannot say enough good things about my overall experience at this dealership.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/11/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


JC
Joe C.
Newnan, GA
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020 Category: Service
Great Car
Was driving to work and my car overheated. First major service done to my car with over 200000 miles. The water pump cracked and hose busted too. I dropped the car off on the Saturday morning it happened, they fixed it and replaced my belts too along with a valve cover gasket. My car is running great again. Thanks Carmen for being so nice and keeping me informed on what was going on.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/11/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


Verified Customer
Tyrone, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2020 Category: Service
Too Expensive for warrantied cars.
I feel the price for an oil change and tire rotation to be pricey.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/10/2020

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Wes Lawson


MH
Marilyn H.
Sharpsburg, GA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2020 Category: Service
Qualiy Service
I was totally satisfied with my recent Santa Fe service appointment.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/10/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Wes Lawson


SC
Sharonda C.
Union City, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020 Category: Service
i really appreciated the quick service
your service advisors are very professional and knowledgeable
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/10/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Nikki Spurling


RD
Robert D.
Newnan, GA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020 Category: Service
Carmen was great! very pleasant and helpful, will ask for her next trip.
My opinion is that a Hyundai should go to a Hyundai dealer to get the best qualified technicians, I always feel good about
bringing my car there.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/06/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth