Southtowne Hyundai of Newnan

Write a review
770-253-1407
Directions
Appointment

Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

2271 Reviews

5 star
80%
4 star
10%
3 star
4%
2 star
1%
1 star
2%

ReScore Reviews™ (67)

ReScore
Overall Rating 4.4925376/5Overall Rating 4.4925376/5Overall Rating 4.4925376/5Overall Rating 4.4925376/5rating 4.4925376
Original
Overall Rating 2.08955/5Overall Rating 2.08955/5rating 2.08955rating 2.08955rating 2.08955
94% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews

Verified Customer
Sharpsburg, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Service
Always great service
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/18/2019

Thank you for your 5 Star reply to our survey request. We appreciate your loyalty to Southtowne Hyundai, and we look forward to helping you with your vehicle needs in the future!

Carmen Krauth

SG
Sandra G.
Sharpsburg, GA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2019 Category: Service
February visit
Courteous and good care.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/16/2019

Thank you for using Southtowne Hyundai service we value your business and look forward to maintaining your car for years to come!

Your Southtowne Service Team

Verified Customer
Tyrone, GA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2019 Category: Service
Knowing that the vehicle will be taken care of properly.
Overall, I will continue going to this place as the mechanics seem to do a great job....just think they are very busy on the day that I went.....
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/15/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Philmon Thompson

GB
Gerald B.
Douglasville, GA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
friendly service people that know how to get your car repaired quickly. mechanics that do quality work, (no returns to refix).
see review title
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/15/2019

Thank you for your 5 Star reply to our survey request. We appreciate your loyalty to Southtowne Hyundai, and we look forward to helping you with your vehicle needs in the future!

Brian Munson

AW
Aston W.
Newnan, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Survey
Fast, friendly, knowledgeable Service Advocates like Philmon Thompson. I will ask for Mr Thompson everytime I bring my car for service.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/15/2019

Thank you for your 5 Star reply to our survey request. We appreciate your loyalty to Southtowne Hyundai, and we look forward to helping you with your vehicle needs in the future!

Philmon Thompson

JS
John S.
Newnan, GA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Good job
Went well
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/14/2019

Thank you for your 5 Star reply to our survey request. We appreciate your loyalty to Southtowne Hyundai, and we look forward to helping you with your vehicle needs in the future!

Brian Munson

AL
Arnold L.
Anderson, SC
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2019 Category: Service
Friendly, Courteous, and Polite Personnel .
Friendly, Courteous, and Polite Personnel . Unhappy with time required for parts and repairs.
Not blaming anyone; they probably did the best they could in a unique situation.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/13/2019

We apologize for the non 5 star service this visit. We will strive to make your next visit 5 star all the way. We sincerely appreciate you choosing Southtowne Hyundai for you service needs!

Brian Munson

Verified Customer
Peachtree City, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Maintenance
Outstanding customer service
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/11/2019

Thank-you for your 5 Star reply to our survey request. We appreciate your loyalty to Southtowne Hyundai and look forward to helping you keep your vehicle maintained in the coming years.

 Philmon Thompson

BH
Breonna H.
Newnan, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Ms. Rhonda & Mr. Big Country
They were who I had the pleasure in dealing with, and they were both exceptionally helpful! I definitely want to take the time to THANK them both! I hope they see this :)
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/11/2019

Thank-you for your 5 Star reply to our survey request. We appreciate your loyalty to Southtowne Hyundai and look forward to helping you keep your vehicle maintained in the coming years.

Philmon Thompson

Verified Customer
Newnan, GA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Nice
Everyone was so nice, especially Philmon Thompson. He took great care of me.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/11/2019

Thank-you for your 5 Star reply to our survey request. We appreciate your loyalty to Southtowne Hyundai and look forward to helping you keep your vehicle maintained in the coming years.

Philmon Thompson

TS
Thalia S.
Fairburn, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Great Customer Service
Big Country provided great customer service, was very professional and friendly!! Awesome service!
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/11/2019

Thank-you for your 5 Star reply to our survey request. We appreciate your loyalty to Southtowne Hyundai and look forward to helping you keep your vehicle maintained in the coming years.

Philmon Thompson

SM
Sandy M.
Newnan, GA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
My car was ready very fast.
My car wouldn’t start. They picked up the car and had it fixed in 1 day. Very nice when talking to them on the phone.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/07/2019

Thank-you for your 5 Star reply to our survey request. We appreciate your loyalty to Southtowne Hyundai and look forward to helping you keep your vehicle maintained in the coming years.

 Carmen Krauth

Verified Customer
Sharpsburg, GA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019 Category: Service
oil change
they do not wash cars as salesman said on service
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/06/2019

We apologize for the non 5 star service this visit. We will strive to make your next visit 5 star all the way. We sincerely appreciate you choosing Southtowne Hyundai for you service needs!

Philmon Thompson

JB
Joseph B.
Senoia, GA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Best in Sales and Service
I now own my 6th Hyundai and they keep getting better as well as the service. Nothing but professionalism.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/06/2019

 Thank-you for your 5 Star reply to our survey request. We appreciate your loyalty to Southtowne Hyundai and look forward to helping you keep your vehicle maintained in the coming years.

 Brian Munson

CH
Christopher H.
Peachtree City, GA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Service was great
Staff was friendly service was fast
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/05/2019

Thank-you for your 5 Star reply to our survey request. We appreciate your loyalty to Southtowne Hyundai and look forward to helping you keep your vehicle maintained in the coming years.

 Carmen Krauth

Verified Customer
Peachtree City, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/04/2019 Category: Service
Recall service
Everything went well except that they said they could not wash my car because the temperature was too cold.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/04/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Brian Munson

KB
Kyle B.
Newnan, GA
2011 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Genesis coupe
Great service! Easy and hassle free!
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/04/2019

Thank-you for your 5 Star reply to our survey request. We appreciate your loyalty to Southtowne Hyundai and look forward to helping you keep your vehicle maintained in the coming years.

Philmon Thompson

TB
Theo B.
Newnan, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Great dealership
Great experience as always with Carmen in service. Easy to get appointment when I need them.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/04/2019

Thank-you for your 5 Star reply to our survey request. We appreciate your loyalty to Southtowne Hyundai and look forward to helping you keep your vehicle maintained in the coming years.

Carmen Krauth

TT
Tammy T.
Newnan, GA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019 Category: Service
Great
Great job Big Country —CBD!
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/04/2019

Thank-you for your 5 Star reply to our survey request. We appreciate your loyalty to Southtowne Hyundai and look forward to helping you keep your vehicle maintained in the coming years.

Philmon Thompson

RD
Ronda D.
Newnan, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019 Category: Service
Excellent customer care and service!
This service department goes above and beyond to ensure that all customers are taken care and all concerns are addressed. They work very hard for each and everyone. Brian most certainly is a great asset to the customers and service department. Thanks again. All service advisors here possess the ethics for great customer service.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 02/04/2019

Thank-you for your 5 Star reply to our survey request. We appreciate your loyalty to Southtowne Hyundai and look forward to helping you keep your vehicle maintained in the coming years.

Brian Munson