Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,965 Reviews)

ReScore Reviews™ (141)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
95% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


Verified Customer
Luthersville, GA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020 Category: Service
Great service
NIKKI was great
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 10/23/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Nikki Spurling


SG
Sara G.
Fairburn, GA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/23/2020 Category: Service
Quick and Efficient
This dealership was quick and efficient with my oil change and patching my tire. Plus they had a decent price of $25 for the patch. They did everything within about an hour or so. I would love it if they had a car wash and vacuum feature during service, but otherwise everything was great. Nikki was even able to help me by applying a discount to my oil change, which I was very grateful for! Will be back again.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 10/23/2020

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Nikki Spurling


Verified Customer
Newnan, GA
2021 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020 Category: Service
Great people to work with
The service team always greets you with a smile and keeps you informed of everything going on
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 10/23/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


Verified Customer
College Park, GA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020 Category: Service
Nikki is the best
Always a pleasant to deal with, friendly kind and does everything to try to help save money!
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 10/22/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Nikki Spurling


PS
Philip Cyprain S.
Peachtree City, GA
2017 Hyundai Sonata Plugin Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020 Category: Service
Sonata plugin hybrid 2017 trunk latch fail
My trunk latch failed and I brought my car in to the service folks at Newnan and I was super impressed by their service. Their professionalism was top notch and time they took was mind blowing.
Folks, I recommend Southtowne Hyundai for your auto services. Those guys are on point at their job.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 10/20/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Stephen Pope


CB
Cathie B.
Newnan, GA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020 Category: Service
Southtowne Hyundai Service Dept
As always, I received exceptional service. Carmen is a definite asset to Southtowne Hyundai.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 10/20/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Stephen Pope


KF
Kathleen F.
Lagrange, GA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2020 Category: Service
Above and Beyond
Carmen in the service department always goes above and beyond to assist me and my needs. She is the reason I always come to the dealership for oil changes and service of any kind. She just ordered four new tires for my Elantra.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 10/19/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth

ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 10/19/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


JS
James S.
Palmetto, GA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020 Category: Service
Friendly people
Friendly helpful people
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 10/13/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


FC
Franklin C.
Lagrange, GA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2020 Category: Service
Great Service
I was taken care of at Southtown. I didn’t have an appointment and they still took my car and provided me with excellent service. My wait time was not long at all.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 10/12/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


Verified Customer
Newnan, GA
2021 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020 Category: Service
Very friendly staff
Service department is exceptional.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 10/10/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Nikki Spurling


VR
Vera R.
Fairburn, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020 Category: Service
Stay Road Ready with Southtowne Hyundai
I have been treated to the same quality service as the day I purchased my Sonata five years ago.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 10/09/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Stephen Pope


LW
Lillie W.
Newnan, GA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2020 Category: Service
Great job!
Very happy with service
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 10/07/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Nilli Spurling


Verified Customer
Newnan, GA
2015 Hyundai Accent
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/06/2020 Category: Service
Horrible
Tried to scam me out of money, rude, didn’t fix the problem I took it there for. Will definitely not be returning nor buying future cars from this establishment.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 10/07/2020

Please accept our apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal! Someone will contact you to resolve the issue that caused us to have a low score as soon as possible! Again, we apologize for not meeting your expectations and we appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

 


SG
Steve G.
Peachtree City, GA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020 Category: Service
Great service
As usual, Service advisor, Wes Lawson, provided exceptional service.
FORREST H S. from Southtowne Hyundai of Newnan responded on 10/03/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Wes Lawson


HF
Hassan F.
Atlanta, GA
2011 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020 Category: Service
Exceptional customer service
My service advisor is exceptional she is professional and takes her time to explain the plan of action. If you stop by, I recommend you see Nikki Spurling.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 09/24/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Nikki Spurling