Southtowne Hyundai of Newnan

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770-253-1407
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Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

2514 Reviews

5 star
80%
4 star
10%
3 star
4%
2 star
1%
1 star
2%

ReScore Reviews™ (83)

ReScore
Overall Rating 4.5180743/5Overall Rating 4.5180743/5Overall Rating 4.5180743/5Overall Rating 4.5180743/5rating 4.5180743
Original
Overall Rating 2.1084325/5Overall Rating 2.1084325/5rating 2.1084325rating 2.1084325rating 2.1084325
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

JB
John B.
Senoia, GA
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Mistake corrected
On a previous visit my juddering brake issue was dismissed as not an issue. After further discussions managment agreed to correct the issue free of charge. The vehicle now brakes judder free above 50mph. Thank you southtowne Hyundai.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/17/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson

KL
Kamillya L.
Marietta, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Customer satisfaction guaranteed.
The team at Southtowne were extra accommodating to my needs.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/17/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares

LA
Larry A.
Douglasville, GA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Keeps my Vehicle Running
nice personable people.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/16/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson

BG
Bianca G.
Senoia, GA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2019 Category: Service
Very helpful and attentive
Helpful and attentive
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/15/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Jerry Altares

SC
Sandra C.
Fairburn, GA
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Great customer service
Very nice people
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/15/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Caitlin Baker

DR
Dennis R.
Peachtree City, GA
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2019 Category: Service
Oil change
Timely
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/15/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Carmen Krauth

Verified Customer
Peachtree City, GA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Exceptional Service
Always professional, courteous, thorough and quick.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/15/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth

JG
Jeanne G.
Newnan, GA
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Quick service- nice people
Service was quick, people were nice. Appreciate the email reminders.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/12/2019

 Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth

Verified Customer
Newnan, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2019 Category: Service
N/A
I haven't been here enough to honestly give a review but as far as the vehicle(Hyundai Sonata)...I would not recommend this vehicle to anyone.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/10/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Carmen Krauth

GP
Geralyn P.
Lagrange, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Very nice people
They were very nice and took care of my needs.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/10/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth

KL
Kamillya L.
Palmetto, GA
2018 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Customer satisfaction guaranteed.
Excellent service, went above and beyond to accommodate my needs.
Recommended
Original Review
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/09/2019 Category: Service
Multiple Work jobs not completed as promised,
Smh
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/09/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/18/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares

GB
Gerald B.
Douglasville, GA
2014 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
best place
people!!! good people backup what they sell. harold smith sold me my two cars. carmen, jerry ,tory , barry and others in service maintain my cars to the highest standards. thank you all . best place to buy, best service.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/09/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares

MH
Marilyn H.
Sharpsburg, GA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
Excellent Service.
I have every confidence that they will provide excellent service to my SUV.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/08/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson

CD
Curtis D.
Greenville, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
The people
All good
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/07/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth 

MG
Michael G.
Newnan, GA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Oil change & tire rotation
In and out quickly and service excellent
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/05/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth

KL
Kathie L.
Fairburn, GA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Timely Service
I love Southtowne Hyundai service department! They are always friendly and courteous. I made an appointment for my service. They took my car in right on schedule and completed the service within the hour and a half that was quoted to me. Comfortable waiting rooms were available to make my time comfortable and pleasant.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/02/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares

Verified Customer
Senoia, GA
2014 Hyundai Accent
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Mistake Corrected
On a previous visit my juddering brake issue was dismissed as not an issue. After further discussions management agreed to correct the issue free of charge. The vehicle now brakes judder free above 50 mph. Thank you Southtowne Hyundai.
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/02/2019 Category: Service
Service representative not believable
Service representative's explanation of brake issues was not believable.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/02/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/18/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson

Verified Customer
Newnan, GA
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Service Department is great
Very courteous and helpful.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/02/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares

WS
William S.
Sharpsburg, GA
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/01/2019 Category: Service
Smell
Thanks for the Hyundia rat that was in vent system. Had car 1 1/2 weeks and had to pay $300 to get small out. We have no rats or mice at our house.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/02/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

VT
Vickie T.
Franklin, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Same familiar faces friendly smile’s
Same familiar faces friendly smile’s.Great communication good quality work they give good advice finish the work in a timely manner if either one
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/02/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth