Southtowne Hyundai of Newnan

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,997 Reviews)

ReScore Reviews™ (157)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
95% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


BP
Brandon P.
Atlanta, GA
2019 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021 Category: Service
Very satisfied with our service
Took a recently purchased vehicle in for service and were impressed overall with the quality, price, and willingness to address our concerns. Any minor issues we had were addressed quickly and with care. We will be returning for our vehicle’s next service interval.

KR
Kayla R.
Newnan, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021 Category: Service
Great Service!
The service was very professional & they fixed my problem in no time!

EP
Elizabeth P.
Tyrone, GA
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021 Category: Service
Carmen makes this place great
excellent place to do business

GT
Glenda T.
Powder Springs, GA
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021 Category: Service
My comment
Good job!!
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 01/20/2021

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


JA
Juanita A.
Fairburn, GA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021 Category: Service
Quick Response & Resolution
Thanks Ms. Karuth for your immediate response and resolution to my service concerns. You have retained a customer.

Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2021 Category: Service
Communication is Essential
I understand we're in a pandemic and there might be staff shortages. Just communicate this to your customers at the onset, and then they'll be prepared for any additional wait time.
No updates within 2.5 hours of waiting for service to be completed is not how to provide exceptional customer service.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 01/19/2021

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Carmen Krauth

ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 01/19/2021

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


KE
Kelly E.
Fayetteville, GA
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021 Category: Service
Oil change
Excellent
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 01/12/2021

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


SA
Sarah A.
Gay, GA
2015 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021 Category: Service
Scheduled maintenance
Excellent service and maintenance for my Accent
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 01/07/2021

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Nikki Spurling


SP
Sharon P.
Franklin, GA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021 Category: Service
Employees kindness and knowledge
Always kind and speedy service
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 01/07/2021

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


DA
Donna A.
Fayetteville, GA
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021 Category: Service
Take Care of What you Need
They bend over backwards to get your vehicle fixed. Had a little glitch in my backup cameras and they made sure it was fixed
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 01/05/2021

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Wes Lawson


TH
Tony H.
Fairburn, GA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021 Category: Service
Great Customer Service
I worked with Nikey and she provided great service and provided updates. I felt she was engaged in my service experience and appreciated the service!
FORREST H S. from Southtowne Hyundai of Newnan responded on 01/02/2021

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Nikki Spurling


GP
Gerald P.
Newnan, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020 Category: Service
great service!!!
got right on it
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 12/29/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Nikki Spurling


TD
Tamara D.
Newnan, GA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2020 Category: Service
The service
The gal I worked with was exceptional and did everything she could to ensure I had the best customer service experience.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 12/28/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Nikki Spurling


GB
Gerald B.
Douglasville, GA
2014 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020 Category: Service
none
none
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 12/10/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Wes Lawson


LS
Linda S.
Calhoun, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2020
Excellent
Kayla Bloodworth did a wonderful job! She answered my emails timely She was friendly and competent. Would recommend her and Southtowne Hyundai of Newnam. Purchased a vehicle with no stress!! Thank you. All of the other employees were friendly and welcoming also

PM
Peter M.
Rotonda West, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020 Category: Service
Service
Always
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 12/04/2020

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Wes Lawson