Southtowne Hyundai of Newnan

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770-253-1407
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Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

2385 Reviews

5 star
81%
4 star
10%
3 star
4%
2 star
1%
1 star
2%

ReScore Reviews™ (72)

ReScore
Overall Rating 4.5138881/5Overall Rating 4.5138881/5Overall Rating 4.5138881/5Overall Rating 4.5138881/5rating 4.5138881
Original
Overall Rating 2.0277743/5Overall Rating 2.0277743/5rating 2.0277743rating 2.0277743rating 2.0277743
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

SL
Stacy L.
Lagrange, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2019 Category: Service
Service/Recall
They worked me in did great work and very people oriented, excellent service.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/22/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

 Carmen Krauth

CS
Charlene S.
Newnan, GA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Hyundai
Southtowne Hyundai of newnan is the best dealership south of Atlanta. The service writers are really nice and the technicians are quick and know what they are doing. The detail shop is really Dan Smith is the best detailer I have ever know he can can clean a car like no one else. However the manager Keith was not helpful at all and could use some classes on detailing.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/22/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

 Philmon Thompson

Verified Customer
Tyrone, GA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2019 Category: Service
Change service rep attitide
Rep is demeaning and condescending
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/22/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

Verified Customer
Lagrange, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Service
Quick
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/22/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson

RA
Robert A.
Villa Rica, GA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Service
Excellent service.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/22/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson

HT
Helen T.
Sharpsburg, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Impressed !!
I was very pleased with check in and the servicing of my car. The people were very professional.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/19/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for 5 Star review!

Carmen Krauth

CD
Curtis D.
Greenville, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
All good
Best of the best
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/19/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

Verified Customer
Newnan, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
In and out
Great service, I had a recall on my 16 Sonata , they got me in and out like they said when I scheduled the appt.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/18/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for 5 Star review!

Carmen Krauth

KR
Kayla R.
Newnan, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Great Customer Service!
Overall great service & not to mention, I was in & out in no time!
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/18/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for 5 Star review!

Carmen Krauth

FH
Faye H.
Newnan, GA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
appointment on time and service done quickly.
Carmen had everything ready very quickly and I was happy to get service done so quickly.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/16/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for 5 Star review!

DJ
Deborah J.
Peachtree City, GA
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2019 Category: Service
You don't want my title.
Appointment does not save time.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/19/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

DG
David G.
Senoia, GA
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
In and out quickly.
Services were performed correctly and at the quoted cost. Very satisfied.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/15/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for 5 Star review!

Brian Munson

Verified Customer
Sharpsburg, GA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Good customer service
This dealer provides good customer service.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/15/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for 5 Star review!

Brian Munson

Verified Customer
Fairburn, GA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Excellent service
Great service from start to finish
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/15/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for 5 Star review!

Brian Munson

MA
Michael A.
Newnan, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
good service
good service
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/13/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for 5 Star review!

Brian Munson

LW
Lynn W.
Sharpsburg, GA
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/12/2019 Category: Service
Close to home
Loved the purchase of the vehicle. Service takes awhile. But the constant pressure to buy an additional service made me wonder if he knew what I really needed. He assured me he isn’t on commission but I doubt it. Very inappropriate to say give me all fives. I’ll cone back because this is the first disappointing experience. But I’ll ask when the ladies are working - their nice, honest and earn their 5.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/13/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

Verified Customer
Senoia, GA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
.
.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/13/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for 5 Star review!

Carmen Krauth

SB
Shell B.
Newnan, GA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Southtowne Hyundai Newnan - #1 Service Department!!
I purchased my car at another dealer (had none in stock here when I was ready to buy), I purchased so I could have a local dealer to service my Elantra. This dealer has treated me well from the first service! Always find regular services are done on time, and the dealer even washes my vehicle!! I have been in service area for 45+ years, and this is, by far, the BEST Service Department I have ever dealt with! Car is done right, on time and even cleaned!!. Ms. Krauth is very good at keeping me informed of scheduling, any future repair requirements and completion of work. It doesn't get any better than Southtowne Hyundai in Newnan!!
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/13/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for 5 Star review!

Carmen Krauth

AR
Anawake R.
Bremen, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Great Customer Service
I had a bad experience the 1st time but the Manager called me and corrected it for me.
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/11/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Barry McKee

BR
Barbara R.
Senoia, GA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Professional
Very thorough and quick service
Recommended
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 04/10/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson