Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

2585 Reviews

ReScore Reviews™ (88)

ReScore
Overall Rating 4.5340945/5Overall Rating 4.5340945/5Overall Rating 4.5340945/5Overall Rating 4.5340945/5rating 4.5340945
Original
Overall Rating 2.1363683/5Overall Rating 2.1363683/5rating 2.1363683rating 2.1363683rating 2.1363683
94% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


GP
Geralyn P.
Lagrange, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Very nice people
They were very nice and took care of my needs.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/10/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


KL
Kamillya L.
Palmetto, GA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Customer satisfaction guaranteed.
Excellent service, went above and beyond to accommodate my needs.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/09/2019 Category: Service
Multiple Work jobs not completed as promised,
Smh
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/09/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/18/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares


GB
Gerald B.
Douglasville, GA
2014 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
best place
people!!! good people backup what they sell. harold smith sold me my two cars. carmen, jerry ,tory , barry and others in service maintain my cars to the highest standards. thank you all . best place to buy, best service.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/09/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares


MH
Marilyn H.
Sharpsburg, GA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
Excellent Service.
I have every confidence that they will provide excellent service to my SUV.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/08/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson


CD
Curtis D.
Greenville, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
The people
All good
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/07/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth 


MG
Michael G.
Newnan, GA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Oil change & tire rotation
In and out quickly and service excellent
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/05/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


KL
Kathie L.
Fairburn, GA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Timely Service
I love Southtowne Hyundai service department! They are always friendly and courteous. I made an appointment for my service. They took my car in right on schedule and completed the service within the hour and a half that was quoted to me. Comfortable waiting rooms were available to make my time comfortable and pleasant.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/02/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares


Verified Customer
Senoia, GA
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Mistake Corrected
On a previous visit my juddering brake issue was dismissed as not an issue. After further discussions management agreed to correct the issue free of charge. The vehicle now brakes judder free above 50 mph. Thank you Southtowne Hyundai.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/02/2019 Category: Service
Service representative not believable
Service representative's explanation of brake issues was not believable.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/02/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/18/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian Munson


Verified Customer
Newnan, GA
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Service Department is great
Very courteous and helpful.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/02/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares


WS
William S.
Sharpsburg, GA
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
service
did fix the problem quickly. Happy with the outcome.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/01/2019 Category: Service
Smell
Thanks for the Hyundia rat that was in vent system. Had car 1 1/2 weeks and had to pay $300 to get small out. We have no rats or mice at our house.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/02/2019

Please accept my apology for not meeting your expectations. After reviewing your survey, it’s obvious we fell short of our goal. Someone will contact you to resolve the issue that caused us to have a low score as soon as possible. Again, we apologize for not meeting your expectations and We appreciate your business.

Allen Bruce
Svc & Pts Director

770 253-1407

ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/23/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Brian  Munson


VT
Vickie T.
Franklin, GA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Same familiar faces friendly smile’s
Same familiar faces friendly smile’s.Great communication good quality work they give good advice finish the work in a timely manner if either one
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/02/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


KC
Kevin C.
Newnan, GA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2019 Category: Service
Service consultant
Jerry was very friendly, courteous and professional! Explained everything in detail. service was completed in a timely manner.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/02/2019

We apologize for the non 5 Star service this trip. We will strive to make your next trip a 5 Star visit! We appreciate your business here at Southtowne and want every visit to be smooth and enjoyable!

Carmen Krauth


Verified Customer
Grantville, GA
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Outstanding service...
Service folks are very friendly and knowledgeable.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/02/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares


GK
Gail K.
Tyrone, GA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
The people in the service bays are great and the new guy Jerry is a wonderful new addition
Great service
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/01/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares


Verified Customer
Fairburn, GA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
Great service
Southtowne Hyundai of Newnan provides excellent service. I have purchased 2 cars and I always bring my cars in for service.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 07/01/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Caitlin Baker


MP
M Rae P.
Atlanta, GA
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
Keeps me on track.
Showing me a printout of the necessary concerns that I was unaware of, was a relief, as I treasure preventative vs reactive responses.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 06/29/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares


Verified Customer
Newnan, GA
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Service
As always I received excellent service. The staff in service department are excellent.
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 06/28/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Caitlin Baker


Verified Customer
Fayetteville, GA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
They did a great job!
Great job
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 06/28/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Carmen Krauth


PJ
Patricia J.
Tyrone, GA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Service rep
Quick service and friendly people.

HL
Howard L.
Opelika, AL
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Took me in without an appointment
Friendly and accommodating
ALLEN K B., Svc & Parts Director from Southtowne Hyundai of Newnan responded on 06/27/2019

Thank You for using Southtowne Hyundai for all your service needs, we value your business! We look forward to handling all your service needs in the future, and thanks for the 5 Star review!

Jerry Altares