Southwest Car Care Center

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

696 Reviews

99% Would Recommend
Latest Review about 21 hours ago
Review for Southwest Car Care Center
Thomas H. on 04/09/2015
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Thomas said the business provided good customer service, but the prices they quoted to him were ridiculously high. He said he feels they were just trying to rip him off at every corner. He would not recommend them over the reasons already mentioned.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/02/2015
Review Created: 04/09/2015
This review was collected via phone interview by Customer Research Inc.
JAMES M. at Southwest Car Care Center responded on 04/16/2015

Thomas had brought his vehicle in for an oil change and to have a coolant leak checked. Upon inspection for the coolant leak it was found that the radiator was leaking. An estimate for repairs was provided to the customer.  On the surface, the estimate for repairs may have seemed excessively expensive but in truth the procedure for replacing the radiator on this vehicle entails the removal of the front bumper and parts of the air conditioning system which makes this repair labor intensive.
The estimate provided should certainly be competitive with that of other competing repair facilities that use quaility parts and workmanship.