Southwest Car Care Center

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

696 Reviews

99% Would Recommend
Latest Review 5 days ago
Review for Southwest Car Care Center
Larry H. on 07/27/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Larry said this business did not satisfy him. He needed a simple alignment on his vehicle and they did not align it properly.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 06/29/2015
Review Created: 07/27/2015
This review was collected via phone interview by Customer Research Inc.
JAMES M. at Southwest Car Care Center responded on 07/29/2015

Customer brought the vehicle to us to have the vehicle checked. Upon measuring the alignment, we informed the customer that both the Camber and Toe settings would need to be corrected in order to get this vehicle in true alignment. In order to set the Camber on this particular vehicle, adjustable ball joints would need to be installed which is a costly procedure. The customer declined this action and opted to only have the Toe setting corrected. Quoting from the customers repair invoice, "Customer has been informed that the right pull complant is a radial tire pull. Customer has declined any repair to correct front camber issue."