Reviews
CP
Corey P.
Iola, TX
Nissan Titan
Verified Customer
Corey said this business was too expensive and part of his dash is hanging off.
MS
MIKE S.
Katy, TX
Nissan Altima
Verified Customer
great fast service
Great job replacing my ac compressor and
evaporator. Got the job done same day in 5 hrs
evaporator. Got the job done same day in 5 hrs
LH
Larry H.
Katy, TX
Jeep Grand Cherokee
Verified Customer
Larry said this business did not satisfy him. He needed a simple alignment on his vehicle and they did not align it properly.
JAMES M. from Southwest Car Care Center responded on 07/29/2015
Customer brought the vehicle to us to have the vehicle checked. Upon measuring the alignment, we informed the customer that both the Camber and Toe settings would need to be corrected in order to get this vehicle in true alignment. In order to set the Camber on this particular vehicle, adjustable ball joints would need to be installed which is a costly procedure. The customer declined this action and opted to only have the Toe setting corrected. Quoting from the customers repair invoice, "Customer has been informed that the right pull complant is a radial tire pull. Customer has declined any repair to correct front camber issue."
TH
Thomas H.
Katy, TX
Toyota Camry
Verified Customer
Thomas said the business provided good customer service, but the prices they quoted to him were ridiculously high. He said he feels they were just trying to rip him off at every corner. He would not recommend them over the reasons already mentioned.
JAMES M. from Southwest Car Care Center responded on 04/16/2015
Thomas had brought his vehicle in for an oil change and to have a coolant leak checked. Upon inspection for the coolant leak it was found that the radiator was leaking. An estimate for repairs was provided to the customer. On the surface, the estimate for repairs may have seemed excessively expensive but in truth the procedure for replacing the radiator on this vehicle entails the removal of the front bumper and parts of the air conditioning system which makes this repair labor intensive.
The estimate provided should certainly be competitive with that of other competing repair facilities that use quaility parts and workmanship.
PK
PHIL K.
Katy, TX
Saturn L200
Verified Customer
2002 saturn oil change and leak
once again they fixed the problem and sold me more than what i went in for initially.
VR
Valatina R.
Katy, TX
BMW 325i
Verified Customer
Valatina said she asked the business to check something and they did not. She said she most likely will not be going back.
JAMES M. from Southwest Car Care Center responded on 01/21/2014
The customer came in for us to install a battery in her BMW. While dropping of her vehicle she stated that her radio was not working. We told her we would try and check it for her but this was something that we did not specialize in and would more than likely have to go to BMW for that issue.
JB
John B.
Houston, TX
Subaru Impreza
Verified Customer
John said he was very disappointed with the overall experience because he explained to the representative before the service that he had an important engagement to attend the day of the service. The business forgot to attach the O rings while installing the power steering pump, requiring a trip to the Subaru dealership to have the problem corrected. The time it took to correct the problem inconvenienced him for 2 days. For this reason, he won't recommend this business. He said he appreciates the business refunding him $51.
JAMES M. from Southwest Car Care Center responded on 03/29/2013
The customer supplied his own parts for this repair and the power steering pump he supplied us with did not come with new orings. As the customer stated we did refund him the money that Subaru charged him although it is our policy not to give warranty on jobs where the customer has supplied the parts.
JP
Joshua P.
Katy, TX
Chevrolet Silverado
Verified Customer
Joshua said the business wanted to charge him for extra work that was not necessary. He wouldn't recommend the business for the above reason.
JAMES M. from Southwest Car Care Center responded on 09/24/2012
The owner of this vehicle had done part of the air conditioning work himself and had done so incorrectly. When he first came in he stated that the high pressure service port had blown out and he had lost all of his refrigerant and that he and his father had replaced the service port and recharged the system but the system was now empty again. He asked us to diagnose the A/C system which we did and we informed him that he had not installed the low pressure switch properly and that is why his refrigerant leaked out in only 12 hours. While performing the diagnostic we also noticed that the fan clutch was not operating properly 100% of the time. We recommended that the fan clutch be replaced which the customer declined to do. The customer wanted us to guarantee that the A/C system would function properly without the replacement of the fan clutch, which we obviously could not do since we knew that under high heat conditions this A/C system would build high pressure and not cool properly and possibly damage the A/C compressor. At Southwest Car Care, we strive to make lasting repairs...not only to fix what is broken but to also correct what intially caused the failure in the first place. Knowing that a malfunctioning fan clutch can cause high pressure in an A/C system, thus blowing out the high pressure service port there is no way we could guarantee the repairs the customer requested us to make. The customer paid us for the diagnostic test and no further repairs were made.
MB
Michael B.
Katy, TX
Dodge Ram Van
Verified Customer
Spoke with Michael's wife. She said the staff are super knowledgeable, super friendly, efficient, price correctly and provide great service.
Recommended
MF
Maxi F.
Brookshire, TX
Chevrolet Silverado SS
Verified Customer
Maxi said they have excellent service and did a really good job. Jason was very good and very fast.
Recommended
JL
JOHN L.
Houston, TX
Mercury Marauder
Verified Customer
Could of gone cheaper BUT
I could not get better quality work on a major repair was keep informed every step of the way. When suppliers failed on promises Matt and James had alternate plans. Job was completed in a timely matter. Great job on a major rebuild
Recommended
GH
GARY H.
Katy, TX
Toyota Venza
Verified Customer
Recent Service Great!
Really like the appointment setup. Was in and out quickly and I like the attention to my concerns for having a reliable vehicle (lug nut and engine air filter replacement. Thanks.
Recommended
DA
David A.
Katy, TX
Hyundai Sonata
Verified Customer
David said he has used them for years. They are always wonderful, he would never go anyplace else and would recommend them. They are very personable, take great pains to make sure he understands what is going on, are very, very good at what they do and if he has any problems after the service, they take care of it.
Recommended
DB
DAVID B.
Katy, TX
Ford Pickup
Verified Customer
Honesty, friendliness, & good at what you do.
People can come to your business knowing they will be treated fairly & professionally. You & Matt make people feel comfortable. And you never pressure anyone. You explain the problem & you let the customer make the decision. Your knowledge & friendliness keeps bringing customers back.
Recommended
CA
Carolyn A.
Katy, TX
Kia Forte
Verified Customer
Carolyn said she inconvenienced them and they were gracious enough to get her vehicle while she had another appointment.
Recommended
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