Southwest Car Care Center

Customer brought the vehicle to us to have the vehicle checked. Upon measuring the alignment, we informed the customer that both the Camber and Toe settings would need to be corrected in order to get this vehicle in true alignment. In order to set the Camber on this particular vehicle, adjustable ball joints would need to be installed which is a costly procedure. The customer declined this action and opted to only have the Toe setting corrected. Quoting from the customers repair invoice, "Customer has been informed that the right pull complant is a radial tire pull. Customer has declined any repair to correct front camber issue."

Thomas had brought his vehicle in for an oil change and to have a coolant leak checked. Upon inspection for the coolant leak it was found that the radiator was leaking. An estimate for repairs was provided to the customer.  On the surface, the estimate for repairs may have seemed excessively expensive but in truth the procedure for replacing the radiator on this vehicle entails the removal of the front bumper and parts of the air conditioning system which makes this repair labor intensive.
The estimate provided should certainly be competitive with that of other competing repair facilities that use quaility parts and workmanship.

The customer came in for us to install a battery in her BMW. While dropping of her vehicle she stated that her radio was not working. We told her we would try and check it for her but this was something that we did not specialize in and would more than likely have to go to BMW for that issue.