ReScore Reviews™ (5)
KevinThank you for taking the time to respond to our survey, and more importantly, thank you for your kind words. We use these surveys to help to keep us pointed in the right direction with our service. Thank you for choosing our service.
Thank you for taking the time to respond to our survey and for your kind remarks. We are happy that we continue to meet your expectations and look forward to your next visit for routine maintenance service. Thank you for choosing our business.
Linda - thank you for taking the time to respond to our Customer satisfaction survey. We do use the information to keep us on the beam with rudder amidships in our goal of providing excellent Customer service.
More importantly, welcome to our small town and we look forward to providing you excellent service in the future for your routine maintenance needs.
Eastport Shell continues to be my go-to car shop!
Thank you for taking the time to respond to our survey, as we use this information to keep us on the beam towards providing the best Customer service we can while being honest about what your vechicle does or does not need. We do appreciate the feed back and especially your kind words.
thank you for choosing our service and we look forward to your next visit.
Thank you for your kind words and for taking the time to respond to our survey. It makes me feel good that you have nice things to say about our Customer service showing that our efforts at providing exceptional service are paying off.
Thank you for taking the time to respond to our survey, and thank you especially for your kind words. We too are breathing a sigh of relief as it appears our efforts at providing extraordinary Customer service are paying off. Thank you for continuing to choose our service.
Thank you for taking the time to respond to our survey, and thank you for your kind words. It is Customers like you that make our job a joy. Thank you for choosing our service.
Thank you for taking the time to respond to our survey as we do value your input. In this case, however, I am not sure we could have done a better job for yours. We are a very busy shop and we were able to turn your tire repair within hours of your dropping it off without an appointment. Of course, we owed it to our long-time Customers with appointments to deliver within the commitments we had made, so we had to squeeze you into the schedule as best we could. In addition to this, our shop compressor that works our lifts and many other tools was on the fritz on the 24th leading us to alter the way we handle the workflow within the shop.
Thank you for choosing our service and we do hope that this slower than instant tire repair does not keep you away from our service department.
Thank you for responding to our Customer satisfaction survey, and for your very kind words. We do look forward to a long relationship as your go-to car guys.
Thank you for taking the time to respond to our Customer satisfaction survey as we do value the input to keep as on a path to total Customer satisfaction. We are worry you feel the way you do about our service, however in this case we do owe you an explanation, as I am sure you remember we provided as the job progressed.
While the car is one of the few major applicances that a Customer expects to be fixed in one day, there are times that just cannot be met, as was the case here. We stuffed you into our allready heavily booked schedule in hopes of getting you back on the road as soon as practical. In this case there was a mid year change to the model's tranmission cooling lines and the first set sent out was the wrong set of lines. The second set of lines we had to order came from a Fiat Chrysler (FCA) factory warehouse on the West Coast causing a couple day wait for the proper part. Our notes do indicated that you were advised of the wrong part and that there would be an un avoidable delay in getting the proper part, as there were not many spares available for this model, no one in the aftermarket makes them, and we had to rely on the FCA folks for the factory supplied part.
However it sound like we need to do a better job in comminicating delays in your case and we have reviewed this with all 4 people invovled with your car.
Thank you for giving us this opportunity to improve our communications.
Thank you for taking the time to responsd to our Customer satisfaction survey and thank your for your kind words of recomendation. We are cureous as to why you would not recomend us though, unless it is to keep our schedule open to service your Bravada. We take these service evaluation very seriously in our effort to constantly improve our service.
Thank you for taking the time to respond to our satisfaction survey. We value our Customer's opinions and use them in our daily service reviews. Thank you also choosing our service and for your very kind remarks.
My family members and I have had all our different makes and models of cars and trucks serviced here.
Bud is always helpful and informative with his knowledge of repairs needed. He takes the time to explain to us about everything regarding vehicle repairs and maintenance.
The entire staff is professional, friendly and helpful.
Highly recommend Bud and his crew At Eastport Shell!
Thank you for your kind words Staci, we are happy to take care of your cars and trucks, and other stuff on four wheels that could be called a car :-). We value you as a Customer and thank you for taking the time to respond to our survey.