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Eastport Shell

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,033 Reviews)
86
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
Original Review
Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5
5
Total ReScores
2.6
ReScore Average
86
Net Promoter Score ®

Business Details

Contact
(410) 268-4555

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:30 AM - 2:00 PM
Sun
closed
* Eastern Time (US & Canada)
335 6th St Annapolis, MD 21403-2417
Eastport Shell's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,033 Reviews)

KE
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Karin E.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/29/2014
verified customer Verified Customer
Didn't mention loose screws in first inspection, then charged $50 to tighten
We took in our car for an inspection and received a list of changes which we made. When we came back for a reinspection, we were told for the first time that some screws on the front fender were loose and were charged $50 to tighten them so we could get the certificate. We should have been told before so that we could make this simple adjustment ourselves.
Not Recommended
All of us a. from Eastport Shell responded on 04/15/2014 10:02 AM

Karin
We have left you two messages to see what we can do to make you feel better about your service experience here.  In that when we called to inform you that the fender was falling off and told you it would be a half hour job that you could in fact do yourself or have us do it appeared you were in a rush to get it done and wanted it done by us we assumed you understood that we were doing this job with a highly paid technician, as we are not a body shop, and that it would be done in as profesional a manner as possible with the state of your vehicle.  We would desire to treat you in a manner that will keep you coming back for routine service if you would contact us.

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