ReScore Reviews™ (5)

Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
Overall Rating 1.399998/5rating 1.399998rating 1.399998rating 1.399998rating 1.399998
97% Would Recommend
Latest Review 3 days ago
Review for Eastport Shell
Tracy V. on 05/29/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"It was not this time good"
Unfortunatly this time, they broke something on the car, and we we're very dissapointed that they refused to do anything to help fix it.
I have liked this station for along time, but this time, I was sad in the service.
Vehicle: Cadillac Eldorado
Service Date: 05/21/2014
Review Created: 05/29/2014 06:59 AM
bud e. at Eastport Shell responded on 05/30/2014

Tracy, we are sorry you feel this way about our service on your 1997 vehicle.  We told Mike that if he could find a glove box or the button we would install it.  The issue would be better stated that "something broke" vs. "they broke something" as the glove box button plastic was so old and brittle and had been glued together so many times that it litteraly shattered when trying to open the glove box, even with a light touch.  Knowing, as Mike must have known, that this part had been broken and glued before it would have been helpful to have been told not to open the glove box, or at least to have been told what a fragile repair someone had made to this button before we got to it.  As we told Mike, if he can find a part for this 17 year old "restoral project" car we will be happy to install it for you at no charge.