Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

650 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


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Eric B.
Auburn, WA
Volvo C70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Eric said everything went well. The business provides fair prices and he was impressed with the facility and the work they did.
This review was collected via phone interview by Customer Research Inc.

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Kat S.
Auburn, WA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Kat said the business was quick and efficient. The employees were helpful and accommodating.
This review was collected via phone interview by Customer Research Inc.

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Kat S.
Auburn, WA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Kat said the business was quick and efficient. The employees were helpful and accommodating.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Federal Way, WA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Honesty Integrity
Thought the problem was worse than what was diagnosed. Sparks did the necessary repairs and didn't try to over sell me on parts and labor. I will definitely bring my cars here in the future. It's a busy shop but worth the wait.

DK
Devon K.
Auburn, WA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Devon said the staff was no nonsense and he completely trusted what he was told.
This review was collected via phone interview by Customer Research Inc.

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Caroline S.
Milton, WA
Saturn SW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Caroline said the staff were very nice. The business was clean and very accommodating. She liked them. They should keep doing what they are doing because they are doing it right.
This review was collected via phone interview by Customer Research Inc.

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Gary H.
Federal Way, WA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Gary said they got his brakes fixed and they got it done quickly.
This review was collected via phone interview by Customer Research Inc.

DJ
Dennis J.
Federal Way, WA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Service...service...service
The folks at Sparks are amazing!! They have been caring for my various vehicles for nearly a decade and have never disappointed. I recently made a (bad) decision in buying a tow vehicle for my motorhome. Sparks came to my rescue, evaluated what I needed to make the car fully operative, and came through with reasonably priced fixes and put me on the right side of my decision. The front office staff, Terri and Azim are first rate in terms of customer care, and, most importantly, customer communication. Being a long time retailer, I know how important it is for clean, clear communication with customers. Poor communication sends folks down the road. Excellent communication keeps them coming back. This team is at the top in their ability to convey what is, sometimes, news about your car that you don't want to hear. Options are discussed, the process is clearly stated, and you know you've been honestly advised on the way forward. Sparks=s is the place for professional care for your vehicle and care for you as a customer..
Dennis Johnson

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Talina C.
Federal Way, WA
Acura TSX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Talina said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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Dale C.
Federal Way, WA
Buick Century
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Dale said the gentleman in the office was very pleasant and seemed very informative.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Federal Way, WA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018
Customer Service and warranty
I wish the price was a little reasonable, which is why I gave it 4 stars, but it could have been a 5.

DS
DOUGLAS S.
Federal Way, WA
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2018
2005 Jeep Grand Cherokee
I very much appreciate all the time and work that was put into my 2005 Jeep Cherokee. The steering has improved but still getting some popping noise from the front end occasionally.

AR
Allan R.
Auburn, WA
Chevrolet Silverado 1500
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/15/2018 Category: Service
Allan said they didn't fix everything that was wrong with the vehicle. But he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

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Betty S.
Federal Way, WA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Betty said the people were absolutely fantastic, but her vehicle is still jerking a little bit and she may have to bring it back in. She had a great experience.
This review was collected via phone interview by Customer Research Inc.

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KATHY H.
Federal Way, WA
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
Great Service
Went in for my oil change. Asked if I needed any other work done. Was told nothing needed, I was good to go. I like that you can have confidence that they able to tell you, no additional work needed at this time.

CL
Connie L.
Kent, WA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Connie said business is very courteous, helpful and honest. She' s been going there since 2013.
This review was collected via phone interview by Customer Research Inc.

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Monica S.
Federal Way, WA
Pontiac Aztek
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Monica said they are very good. She has been to the business twice and she likes it. They are professional.
This review was collected via phone interview by Customer Research Inc.

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Kevin M.
Auburn, WA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Kevin said the staff did the work that was needed and provided a warranty .
This review was collected via phone interview by Customer Research Inc.

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Sandra S.
Federal Way, WA
Chevrolet Celebrity
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Sandra said the business is wonderful.
This review was collected via phone interview by Customer Research Inc.

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Derek M.
Auburn, WA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Spoke with Derek's wife. She said the customer service is the best and they are awesome in general.
This review was collected via phone interview by Customer Research Inc.