I was very clear with the person that i spoke to, i stated the the cooling hose assembly had failed, it was one large piece sold by the dealer and had to be changed as an assembly. I was clear this was the only option and the part failed because it was poorly made..we have changed many of them on the same year make and model..If cheaper option exists then i always offer them however if they do not exist then i cannot offer them..I completed these repairs in less then a day on a weekend under tight time constraint for a very competitive price..i am sorry you feel you had a bad experience and i hope we can find a way to keep you coming to us for service..please contact me by phone and i will find a way to help you.