Sport Durst Hyundai

I just moved here from New Jersey and had an issue with my 2018 Tucson. Chris and Carrie were excellent and helpful.

You guys are the best!!!

I have been servicing my 2010 Sonata since it was purchased brand new model in early January 2011. I have been always happy with the service and hence, I drive approximately 30 miles one-way, even for an oil change. However, the last visit was not up-to-par. I had my car in service for Wheel Alignment.

First, the service was completed in less than 40 minutes, possibly even may be less than 30 minutes. I didn't mean to time it, but I thought, it was too quick. So not sure, if the service was performed properly and adequately. I was in & out in less than 42 minutes including writing the order, actual service, and paying for the service.

Second, when requested for a report of the Alignment, I was told it is in the car. I left the dealership and came home and remembered to look for the report that couldn't be found because it was not there!!! Very Sad News.

I have bought my tires from another vendor that requires me to keep wheel alignment in order to get all the benefits of the Tire Warranties. When my car was in service with the Tires vendor, they had asked me to have the wheel aligned to keep them under warranties. Now, I don't have a proof that the tires are balanced!!! I hope, someone reads this report and calls me and sends me an alignment report - if it exists, or aligns the tires again to generate a report.

Sport Durst is awesome! I have been coming for years and they never disappoint.

Do what is required and in reasonable time!

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Very professional and knowledgeable!

Love all the service

Angela Vick, my service leader, did great work and all the work was completed in less than one day. All the work caught up any service that was behind and provided plans for future work that may be needed in the spring of 2019.

Sales experience was a horror. Sales person was fine however the sales manager was awful.

Sales manager (as of August 25, 2018) had no idea of what to do when a Hyundai car is turned in and is being replaced by another Hyundai car.

Finance person (as of Aug. 25) was not only inept but was also dishonest. I can reluctantly accept incompetence but not dishonesty.

I appreciate that I can comfortably sit in the waiting room at Sport Durst and work while I wait for my car. The wait is usually less than 1 hour - which is appreciated as well. My rating is 5 stars for that reason. I would like to see Sport Durst bring back the following enhancements that kept me coming back for service: vacuuming of my front floor board, snack offerings, small water bottle waiting for me in the car upon my departure. Certainly I come back for the customer service, pleasant people, and comfort in which I can wait in - but the additional service enhancements were a nice touch that went over and above any other service provider.

Same day appointment, comfortable waiting area an excellent service.

Great customer service.Diagonised it well and fixed service in an hour. Will go again.

I purchased my car here. They are very professional. I usually purchase the oil change package for a deal and get my routine service here as well. The lounge is usually pretty clean, but on my last visit had crumbs all over multiple seats. I also mentioned to the check in person that I had purchase the oil change package prior to my car being serviced. Upon payment, I was asked to pay for an amount that included an oil change. Had I not spoken up and looked at my bill, I would have been charged an additional amount. Please check your bill before payment.

Professional technology, more assured

Love the team at this location. They always do a great job.

n/a

Mrs. Vick needs to offer a little more friendliness and attentiveness with customers.

I’m happy to say Hyundai gets it right every time. Each service experience is great, with such a polite and caring staff that goes the extra mile to make sure I’m satisfied. Keep up the great work.

I've never had to take my car back for a problem that they fixed.